Poshmark.com is a new company available via website and mobile application that promises to help people connect with others all over the country to buy and sell clothing, anytime they'd like.
How Does It Work?
Once users have successfully signed up and created accounts on Poshmark.com, they can begin both listing and shopping items. In order to sell an item, users should begin by taking a photo of the item with their smartphone or tablet and listing it along with a description on their app or through one of their "Posh Parties."
A Posh Party is where items are listed together through a common factor, like Cocktail Dresses and Handbags, or through brand or designer, like Tory Burch or Chanel. Once your item sells, Poshmark will provide you with a pre-paid, pre-addressed label so you can just drop the box off and have it shipped.
Currently this company provides a mobile application for iOS and Android devices.
This company makes it completely free to join and create an account. Customers who are looking to purchase items will have all fees presented to them up front before they choose to finalize a sale.
Customers who are using this service to sell an item will see that Poshmark.com charges a 20% fee of the sale price.
This company offers what it calls the Poshmark Guarantee. This Guarantee promises that if your order never arrives, or if it arrives but does not match the description, you will be eligible for a full delivery of the purchase price.
Customers who do receive the item but feel it was falsely advertised must contact Poshmark Customer Service within three days of receiving the item and send photographs of the item that prove their claims. Once your claims have been verified, your refund will be sent.
Customer Service Contact Info
Customers who would like to contact their Customer Service team can submit any questions, concerns, or complaints by email at [email protected] or by traditional mail at 1350 Willow Road, Suite 101, Menlo Park, CA 94025.
One of the biggest issues with Poshmark is that sellers often try to encourage buyers to finalize sales off Poshmark, so they do not have to pay the sales fee. But this leaves buyers completely exposed with no guarantees and no protection against scammers, so users are high cautioned against doing this.
Competitors and Alternatives?
There are many different companies that offer people the ability to sell gently used items, not the least of which are major websites like eBay and Craig's List.
If you have experience with this company or their products, please leave your Poshmark.com reviews below.
8 ‘Poshmark.com’ Reviews
I am only giving 2 stars at this time because I find it incredible difficult to get in to the actual listing page! Every time I click on "sell an item" I get a screen telling me to install the app. I have to open the app in my phone to be able to sell on my laptop. OK, that's a pain but as of this afternoon, I can't get in to sell at all!! I have tried re-downloading the app, signing in, signing out, refreshing-NOTHING WORKS!! I can see my closet, listings, etc. but can't list! Anyone with any suggestions? You can reach me at henrydoglesley. I like Poshmark but am getting incredibly frustrated trying to list!
I bough a supposed "new" dress with tags- it was torn, stinky and had obvious signs of wear. I immediately sent pictures to the problem resolution department. They asked for more pictures each time. Then told me too much time went by and they released the funds to the seller. Horrible company.
If I could leave no stars, I would. Seller advertised a Kate Spade wallet as Tiffany Blue in color. When it was received, it was mint green. I immediately contacted Poshmark and told them I wanted a return shipping label and that the item wasn't as described. All I've done since then is jump through all their hoops. They keep stalling. Kate Spade's offices also told me that the wallet isn't authentic, which I also shared with Poshmark. I will be contacting PayPal and my bank regarding this. The money hasn't been released yet, but I don't trust them. Run, run, run from this company. Any business that has no phone number and hides behind e-mails says it all. Yuck!!!
Company would not provide refund when seller posted the wrong size in the size field. Sellers should never be allowed to advertise wrong sizes--even if--especially if they think the sho runs big or small.
This is misleading to customers. Their decision not to hold sellers accountable, but rather to pass this issue off on to the customer demonstrates a poor business model. I contacted company to request a refund, and they refused to refund my money, claiming that the seller explained why they changed the size in the size field.
This was not the first time.I had bought several others shoes that were advertised incorrectly.