Porch.com is a website that says their goal is to help homeowners not only get access to professionals who are able to help them with their home remodel projects, but also with inspiration and information for those same projects.
According to their website, Porch.com was created as a website that wanted to bring all of the available information on home remodel projects together in one place, so you can get ideas for your projects, find the professionals that are highly rated and can pull them off, and also find information regarding the estimated costs and time line of the project you're envisioning.
How Does It Work?
Once you've determined what kind of project you are interested in, you can search through professionals in a few different ways. First, you can use their Neighborhood View feature to look at professionals that your neighbors have used and endorsed.
You can also search through professionals by project type and cost, or by filtering through your personal preferences in areas like expertise, service, licensing, credentials, and more.
This website and service is completely free to use when finding inspiration, information, or searching for and contacting professionals for your projects.
Since Porch.com does not charge their members money to use their website, they do not have a Refund Policy. Customers who feel that they may have a reason for wanting a refund from their professional must contact that company and deal with them directly.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints is to do so by phone at 855-549-6019, by email at [email protected], or by submitting them directly to the website.
Third party independent reviewers really love the concept of Porch.com, though there is concern as to how difficult it is to bring together all of them information they are attempting to provide in an accurate way. The belief is that while there may be some issues early on in their launch phase, this company has lots of potential.
Competitors and Alternatives?
There are other websites that do provide feedback and reviews of home care and constructions professionals, like AngiesList.com, ServiceMagic.com, and Billy.com, but none of them attempt to provide the wide range of information offered by this website.
If you have any experience with this company or their products, please leave your Porch.com reviews below.
31 ‘Porch.com’ Reviews
Total loss, is a waste of time and money. This company provided nothing but false leads. None of which were in the ZIP Codes that we paid for.
This is the worst company that I have ever been evolved with. The account was never set up correct. I get leads from a different state and different services that we don't provide. I called and emailed sever times and the problems was never solved. I thought i would pay them for the first three months for the service that I as not happy with But after the three months they keep taking money from my account. In spite of me cancelling my service via. Email and spoke to two reps. THIS IS THE SAME COMPANY AS HOME ADVISER. If you ask them they say no.
Signed up with porch, 3 month minimum contract at 300 a month. Immediately after signing porch dropped the ball, account manager was out of town, sick, not available etc so now I am paying for a service that I am not signed up or receiving anything from. Weeks later account manager sets everything up finally. I already knew at this point I would likely be canceling after my 3 month. 3rd month charge comes around so I call porch to cancel. The rep tries to convince us not to cancel and after being firm he states that it will be cancelled and I will NOT receive any further charges. This month comes around and I am charged. I immediately call porch on friday october the 9th around 7AM arizona time. I speak with a young man who has to research my account and read " all the notes". He then tells me he sees what has happened is that the person who cancelled my account sent the cancelation to my account manager who no longer works there and that he would forward all this information to my new account manager who would then refund the 4th charge of 300. Rep stated he saw all my calls and my cancellation request email. He puts me on hold for five minutes while he makes "notes" and sends to his supervisor. he assures that this will be refunded and it was an error on porchs side. Now this week I call and ask why am I still not refunded. rep states she will have to research and call me back. She calls today to inform me she does see that I cancelled and listened to the call but she does not see a refund request and is not authorized to do so, but she will offer me one month free, I basically laughed in her face. I do not want anything to do with this company and just want the 300 refunded. The rep told me she also sees that lack of communication on there part but she doesn't know how to refund me so instead she would like to offer free services. NO THANKS. company is a scam and I should have known from the cold calling sales tactics. I would like a refund for the october charge
I have generated good leads from Porch for the last 12 months. Especially, fill-in projects when other projects are on hold Porch has helped generate extra revenue. And has helped provide exposure to audience in search of our services. I gladly recommend Porch.
I joined Porch 2 months ago bought a specific upscale zip code. I have gotten several leads not in zip code but up to 50 miles away . All leads were horrible I do custom work these leads were for horrible nasty jobs I would never do
I made a profile for my company on Porch and was solicited for the premium service soon after. We are 2 months in on a 6 month plan and have had 50 leads, all of which were worthless. They refuse to give our money back for the remaining months even after advertising month to month.
I have detailed information on my experience at http://www.isporchascam.com . Don't waste your time and money.
Also want to note that they are not answering my calls now.
A lot like the other reviewer I got very limited traffic from the premium account with Porch.com. After talking to the sales manager I negotiated a couple more zip codes free but started to wonder what the real problem was. So I went into my local Lowes to see what the process is and what a surprise I had. Not only is the Porch.com advertising very limited, just at the end of the isles near the bottom, but none of the employees even had a clue what it was. I then proceeded in inquire about the specific service I was paying for and was told all about how Lowes team was the one to hire and if I had more questions to go to Lowes.com!