PoolDeals.com is the online home of Pool Deals, a company that calls themselves “America’s online pool store” and promises to give their customers the best quality pool supplies at affordable prices.
How Does It Work?
According to their website, PoolDeals.com was established after they founder decided that he wanted to build a website that had the ability to deliver all the swimming pool products and supplies right to your door “at prices that couldn’t be beat.”
In addition, they understand that not all their customers will know exactly what they need or what best suits their pool, so they employ a well informed and knowledgeable staff that can help you with whatever you need if you simply call them and ask for their assistance.
Customers are welcome to use this website in the same way they would any other online retailer. You can either use their search feature to find a specific product you know you need or want, or you can search through their current inventory of products by category, including Accessories, Chemicals, Cleaning, Covers, Equipment, Floats & Toys, Liners, Parts, Pool Kits, Solar, Clearance, and more.
The prices of the products on this website will certainly vary, as it depends on the type of product you are getting, the volume of product you choose to order, and other factors which may influence price. That being said, one of the most important pillars of this company’s philosophy is that they are able to provide their customers with the best quality products at the most affordable prices you can find online.
This company has a very limited Refund Policy, stating that if customers receive an incorrect shipment or if an item arrives damaged or defective, they ask that their customers contact them within 14 days of the date of delivery and report the problem so that their Customer Service team can arrange to have your item re-shipped. Customers must have an RMA number on the package when they send the product back, and in some cases customers will need to be able to provide Customer Service with pictures of the damage or defect.
Unfortunately this company does not provide returns and refunds on products that are not incorrect or damaged. The website says that in order to keep their product prices so low, their products must be considered final sale. This is why they strongly encourage their customers to carefully measure their pool for any products which might be size specific, and to also contact their Customer Service team whenever they have a question before ordering.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-768-1049 or by submitting them directly to their website through their Contact Us link.
Unfortunately it seems as though this company doesn’t have the best reviews at this time, which isn’t really surprising. The Refund Policy that they publish on their website simply says that all customers must receive an RMA number before returning a product – their actual website provides no information whatsoever on how limited this policy and that they will only provide refunds for damaged or defective products. This information can only be found in their Terms and Conditions.
This leads to unhappy customers who regularly fight with Customer Service and describe their assistance as being very poor. Some customers even complained that no one ever answered the phone when they called.
Customers who are still interested in using this company for their pool supplies must be sure that they are willing to take the loss if the product they order doesn’t work out.
Competitors and Alternatives?
There are many other online retailers which will offer pool owners the products they need to keep their pool in the best condition possible, as well as many local retailers that may be available in your residential area.
If you have experience with this company or their products, please leave your PoolDeals.com reviews below.
23 ‘PoolDeals.com’ Reviews
I ordered a pool cover. It said free winterizing kit included while supplies last. I got my cover. No winterizing kit. I messaged them as they are still to this day advertising the free kit. Quoted me the whole supplies last and ended my ticket. Dishonest and false advertising!!! DO NOT ORDER FROM THIS COMPANY! ZERO CUSTOMER SERVICE!!!!
My experience with Pooldeals.com was horrid!
After waiting 40 days and checking the status of my order, I called to cancel. I was told the item had shipped so I could not return it or get a refund. I told them that I'm looking right at the status and it clearly does not show as shipped. I was told they haven't updated their website for quite a while. What a lie!
Totally dishonest and rude company.
Take my advice and DO NOT BUY FROM pooldeals.com!!!!
I wish I would of read these reviews prior to placing my order. I placed an order for a solar cover on June 25, 2020, paid extra to "rush process" my order. It is now August 8, 2020 and I do not have my order. I called customer service twice which was not helpful, they just send messages to the Warehouse. Buy somewhere else !!!
I ordered a pool liner, pool mat, coping strips and the bottom of the pool bumpers. I received the pool liner and the bumpers. The rest of the items were never delivered or received at my house. I have opened several tickets trying to get customer service to deal with the issue to no avail. As of right now I am out about $400 and there is no way to contact this company on the phone and I am not driving to the state of New York to get this resolved. So therefore the best I can do is leave a one star review when reality it should be a zero I have opened several tickets trying to get customer service to deal with the issue to no avail. As of right now I am out about $400 and there is no way to contact this company on the phone and I am not driving to the state of New York to get this resolved. So therefore the best I can do is leave a one star review when reality it should be a Zero
I ordered a pool pad on 5/21/2020. Their website said most items ship in 48 hours. I even paid an additional $2.99 for rush processing. 10 days later I opened a help ticket to check status on my order. They replied the next day stating there was a delay and it should ship in 1-3 days. They also said I could attempt to cancel the order. I requested to cancel the order. I promptly received an email stating my reply was noted. I waited another 4 days. The order had still not shipped and I hadn't received confirmation of my cancelation. I requested to cancel a 2nd time. 3 days later I received an email stating they would put in a cancelation request but it generally takes 3-7 days. 6 days after my 2nd request to cancel I received a reply to my help ticket. Unfortunately, I was unable to log into the help ticket to see the response. I had to open a help ticket requesting help to view my previous help ticket. 28 days after my order was placed they responded by saying my order had shipped and gave me a FedEx tracking number.
I was unable to install my new liner with out the liner pad. It was obvious from other reviews that I would get the run around from pooldeals.com so during the process of trying to cancel my order I ordered a simialr pad off of ebay and received it in 2 days.
You will see my experience is pretty similar to many other pooldeals.com customers.
Absolutely the WORST scammers! DO NOT DO BUSINESS WITH THESE A-HOLES! I have never been scammed on the internet, and this is my first time writing a horrible review for a company. I ordered a $150 pool pump on 05/19/20, and paid $3.99 extra for rush processing. A week later, I messaged them (they claim they do not have any phone agents due to COVID-19, but this is an outright lie. Look at the numerous terrible reviews (no positive reviews for these crooks can be found as of the date of this review!) across the web from years ago, and you will see people complaining all over the place about nobody to talk to.) I wish I had done my research before buying from these crooks, because I would respond to their "ticket" system every 3 days asking where my pool pump was.I would get the same canned response, no matter what I asked, of "we're sorry, due to covid-19 we are backlogged and it will take 1-3 days more for this to ship." After 2 weeks, and the pump was still in their warehouse, I told them to cancel my order. They said they would try, but could not guarantee it. I never heard from them again. Almost a month later, and still no pool pump (it never even shipped according to their website!) Having a bad feeling in the pit of my stomach, I opened a credit card dispute with my credit card company. I would rate them 0 stars if I could! Do your research with the many terrible reviews out there before ever doing business with these crooks! I wish I did, and now can't find a pool pump anywhere without price-gauging because of the pandemic.
i made an order may 18th paid for rush shipping i bought 3 items an opening kit a gasket kit and pool liner first off they said shipping as normal ok great im gonna pay for rush shipping so i can get my pool ready nope two weeks later i get my pool opening kit nothing else another week later i get the gasket kit still no liner june 16th after numerous attempts to get my liner they send me a full refund for the liner 2 days from 1 month of the poorest service i have ever endured never again will i do business with these people it was one lie after another the only contact you have is email never again
Placed an order for a liner and floor shield in May. I have received nothing, no liner, shield or communication from them. But they sure took my money from my bank immediately when I ordered it! Can't make contact with them by phone or email. I have reported them to the Better Business Bureau and was told their rating was an F on a scale of A - F!! Now to try and get my money back. If anyone has successfully received their refund, please advise how you did it. My next stop is the Attorney General's office?