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PoolDeals.com Customer Reviews
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Worse product ever purchased.
My experience with Pooldeals.com was horrid!
After waiting 40 days and checking the status of my order, I called to cancel. I was told the item had shipped so I could not return it or get a refund. I told them that I'm looking right at the status and it clearly does not show as shipped. I was told they haven't updated their website for quite a while. What a lie!
Totally dishonest and rude company.
Take my advice and DO NOT BUY FROM pooldeals.com!!!!
Do not order from this place
No Customer Support Reply Regarding Missing Order
Either a scam or a very poorly managed company
I ordered a pool pad on 5/21/2020. Their website said most items ship in 48 hours. I even paid an additional $2.99 for rush processing. 10 days later I opened a help ticket to check status on my order. They replied the next day stating there was a delay and it should ship in 1-3 days. They also said I could attempt to cancel the order. I requested to cancel the order. I promptly received an email stating my reply was noted. I waited another 4 days. The order had still not shipped and I hadn't received confirmation of my cancelation. I requested to cancel a 2nd time. 3 days later I received an email stating they would put in a cancelation request but it generally takes 3-7 days. 6 days after my 2nd request to cancel I received a reply to my help ticket. Unfortunately, I was unable to log into the help ticket to see the response. I had to open a help ticket requesting help to view my previous help ticket. 28 days after my order was placed they responded by saying my order had shipped and gave me a FedEx tracking number.
I was unable to install my new liner with out the liner pad. It was obvious from other reviews that I would get the run around from pooldeals.com so during the process of trying to cancel my order I ordered a simialr pad off of ebay and received it in 2 days.
You will see my experience is pretty similar to many other pooldeals.com customers.
AVOID THESE SCAMMERS!
waste of time and money
Don't buy from this do called business!!!
Absolute worst!!! Don’t Buy from them!!!
Poor service to no service
poorest service ever
just today i was refunded for my liner they are awful
i also made an order 5/18/20 for a pool liner and a opening kit with in a few days i got the kit still waiting on pool liner gave me a fedex tracking number that is going to new york i live in oklahoma so i dont think thats my tracking number i'll order from here again
I got the same story for a simple pool brush. I think the whole outfit is a scam!!
Anyone get their money back???
i just got my money back on my liner today a month later
we are still waiting for our pool and filter system, today finally after 8 emails someone responded and this is what they asked " what items did you not receive "? really they should know what they have NOT shipped. ! I finally notified my bank and put in a dispute for my money back. Scammers 100% never again.
Scam all the way
I ordered $2118.00 of pool and equipment on may 18, 2020, I am still waiting for my order. They said it was all in stock. 3-5 days to ship. I have called they do NOT take phone calls, you must fill out a request ticket, then they respond 1-2 days, well that does not work either. They sure took my money quickly ! Then I finally get an email saying that I have a tracking number, well it was not picked up by Fedex for almost 2 weeks, I was assuming that it would be my whole order, NOPE it was one small item. This seems like a scam. 20 days later and still no response after sending them 4 emails asking Status of my whole order not just one little item. Do not order from this company !
Did you get your money back?
Get your money back?
no not yet, my bank is investigating them and the transaction.
we finally recvd an email this morning that said "what items did you not receive " ? come on they should know what they have not shipped ! Scammers do not order from this company.
DO NOT BUY FROM THIS COMPANY!
Ordered a pool cover and closing chemicals.
The status of the order showed order sent to warehouse.
After a few days of noting changing, I called.
The guy said it was due to be shipped that day.
A few days later the order still showed sent to warehouse.
I called again and a woman said it would arrive that day.
The next day, I called again at 9:05 in the morning and the recording said the hours were from 9:00 a.m. I kept calling with the same result and gave up at 10:30 and called my credit card bank.
I filled out a ticket with pooldeals and got an email:
Reggie Anderson posted 09/17/2019 7:37 AM
Unfortunately due to the nature of the item(s), this is a final sale as listed in the return policy that you have agreed to.
The nature of the items???
I never even opened the boxes.
How the heck do they stay in business???
I ordered an 18-inch pool brush on May 4th and here it is June 9th and nothing. To say this company has very poor service in an understatement!!