PoolDeals.com is the online home of Pool Deals, a company that calls themselves “America’s online pool store” and promises to give their customers the best quality pool supplies at affordable prices.
How Does It Work?
According to their website, PoolDeals.com was established after they founder decided that he wanted to build a website that had the ability to deliver all the swimming pool products and supplies right to your door “at prices that couldn’t be beat.”
In addition, they understand that not all their customers will know exactly what they need or what best suits their pool, so they employ a well informed and knowledgeable staff that can help you with whatever you need if you simply call them and ask for their assistance.
Customers are welcome to use this website in the same way they would any other online retailer. You can either use their search feature to find a specific product you know you need or want, or you can search through their current inventory of products by category, including Accessories, Chemicals, Cleaning, Covers, Equipment, Floats & Toys, Liners, Parts, Pool Kits, Solar, Clearance, and more.
The prices of the products on this website will certainly vary, as it depends on the type of product you are getting, the volume of product you choose to order, and other factors which may influence price. That being said, one of the most important pillars of this company’s philosophy is that they are able to provide their customers with the best quality products at the most affordable prices you can find online.
This company has a very limited Refund Policy, stating that if customers receive an incorrect shipment or if an item arrives damaged or defective, they ask that their customers contact them within 14 days of the date of delivery and report the problem so that their Customer Service team can arrange to have your item re-shipped. Customers must have an RMA number on the package when they send the product back, and in some cases customers will need to be able to provide Customer Service with pictures of the damage or defect.
Unfortunately this company does not provide returns and refunds on products that are not incorrect or damaged. The website says that in order to keep their product prices so low, their products must be considered final sale. This is why they strongly encourage their customers to carefully measure their pool for any products which might be size specific, and to also contact their Customer Service team whenever they have a question before ordering.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-768-1049 or by submitting them directly to their website through their Contact Us link.
Unfortunately it seems as though this company doesn’t have the best reviews at this time, which isn’t really surprising. The Refund Policy that they publish on their website simply says that all customers must receive an RMA number before returning a product – their actual website provides no information whatsoever on how limited this policy and that they will only provide refunds for damaged or defective products. This information can only be found in their Terms and Conditions.
This leads to unhappy customers who regularly fight with Customer Service and describe their assistance as being very poor. Some customers even complained that no one ever answered the phone when they called.
Customers who are still interested in using this company for their pool supplies must be sure that they are willing to take the loss if the product they order doesn’t work out.
Competitors and Alternatives?
There are many other online retailers which will offer pool owners the products they need to keep their pool in the best condition possible, as well as many local retailers that may be available in your residential area.
If you have experience with this company or their products, please leave your PoolDeals.com reviews below.
10 ‘PoolDeals.com’ Reviews
Buyer beware! I ordered a solar cover from them and somehow their website registered two of the same order, so I had to go through the hassle of making sure I received credit on my card. Then their posted "Allow up to 12 business days to ship" came and went and I still had not received my order, so I submitted multiple support tickets (forget about talking to a live person) and they never communicated to me what was going on and how much longer I would have to wait. After 30 days, they responded by saying that my order has been refunded and thank you. No explanation or options were given to me, so I wasted a month waiting for a solar cover that never came. Do not waste your time doing business with this company - terrible customer service!
I ordered a solar cover and after almost 2 weeks had not heard anything or recieved traking info. When i contacted them they said 18 business days as it is made per order. After 3 weeks recieved a email for refund due to out of stock! This company is a joke!!!!!
Scam company, Very poor customer service!
Ordered a pool cover and closing chemicals.
The status of the order showed order sent to warehouse.
After a few days of noting changing, I called.
The guy said it was due to be shipped that day.
A few days later the order still showed sent to warehouse.
I called again and a woman said it would arrive that day.
The next day, I called again at 9:05 in the morning and the recording said the hours were from 9:00 a.m. I kept calling with the same result and gave up at 10:30 and called my credit card bank.
I filled out a ticket with pooldeals and got an email:
Reggie Anderson posted 09/17/2019 7:37 AM
Unfortunately due to the nature of the item(s), this is a final sale as listed in the return policy that you have agreed to.
The nature of the items???
I never even opened the boxes.
How the heck do they stay in business???
We recieved a 400$ liner with cuts all thru it. The jerk Reggie states we did it ourselves when I've read 11 reviews stating other customers recieved their liner the same way. DO NOT USE THIS COMPANY
DO NOT BUY ANYTHING FROM THIS COMPANY!!! They would get ZERO stars if I had that choice. I asked for help on the "Bubble Wrap" that they sent me disguised as a 12 gauge solar blanket for my 28' above ground pool. It blew off the first night in 15MPH winds. After contacting them through a ticket asking for help (they responded, that's why they got one star), Reggie told me that it shouldn't blow off unless the winds were in excess of 70MPH. Really? I bagged it up, ready to send it back, but Reggie said I got what I ordered and their terms don't allow returns or credits. I turned it over to my Credit Card Company to resolve.
I was Sold a liner with pinholes , I called customer service, all I got was that I did the damage ! Rude customer service!!! Stay away !!!!!
I wish I could give them zero stars. I paid $500 for a liner and I even got the warranty. They sent me defective items and they are saying I wrecked it. I unboxed it Saturday and there is a slit in my liner. I used no tools to open the box and I sent them pictures. They are rude, they disconnect on you, call you names. WORST company ever!!! Here I am out the money they scammed me and my kids don’t have a pool to swim in since I can’t even afford a new liner. I am so upset about this and they won’t even try to fix it. DONT use this company.
Anyone saying it’s great I assume is paid to say it.