PODS Storage Reviews
About PODS Storage
PODS Storage, found online at PODS.com, is a moving and storage company that says they were the first to combine these two services into a single service with the use of their specially designed portable storage units.
How Does It Work?
According to their website, the creators of PODS (Portable On Demand Storage) were the very first company in both the storage and moving industries to create the concept of having your storage unit and your moving unit as the same thing.
Two decades later, their website says that they are the leaders of the portable storage industry with a network of more than 170,000 PODS containers and 230 secure PODS Storage Centers in North America alone, along with more than 3 million successful deliveries.
With PODS, customers will have their storage unit delivered directly to their home where they can pack at their own pace and on their own timetable. When it is ready, customers can schedule to have it picked up and stored or delivered to their new residence.
In addition, their website says that your storage unit only has a single key, and it belongs to you. Their website also promises that their lift system has been designed to keep your unit level at all times, so your belongings won’t risk being damaged.
Customers who are interested in using this company for their storage or moving needs can use their website to receive a free quote for their services. Customers will need to provide them with information including whether you want to store, move, or both; your zip code for the original POD delivery as well as the zip code for your final POD delivery; and the dates you will need your POD for.
Their website does say that they provide “the same affordable price” whether you rent your POD for one day or for 30 days and they promises their customers that there will never be any hidden fees.
This company does not provide their customers with any form of a standard Refund Policy, which isn’t that unusual because of the very specific nature of their business. Customers who have encountered experiences that they believe should justify a refund of fees paid should contact the PODS Customer Service team as soon as possible so that they can assist you.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 877-770-7637, by submitting them directly to their website through their Contact Us link, or by using this website’s Live Chat feature whenever it is available.
This company appears to get somewhat mixed reviews, with some customers being very happy with their service and others saying that they had a very different experience. The customers who complained about their service all say that they had a problem with the Customer Service of this company.
In general, it seems as though their unhappy customers all experienced some sort of problem with the delivery of their POD, whether the time or date had to be rescheduled or whether there were other issues regarding the size or placement of the POD. In these cases, unhappy customers said that they didn’t feel as though the Customer Service team really did what was needed to ensure the customer felt as though they were being taken care of.
Concerned customers may want to speak to their Customer Service team about what kinds of policies they have in place for their customers who are unhappy or who have poor experiences.
Competitors and Alternatives?
As mentioned above, there are many other storage and moving services that follow this same business model, so customers should be able to find a variety of alternatives depending on where they live and where they are moving.
If you have experience with this company or their products, please leave your PODS Storage reviews below.