PillPack.com is the online home of PillPack, a website which describes themselves as a full service, online pharmacy which provides users with a better, simpler, and safer pharmaceutical experience.
How Does It Work?
PillPack.com says that their goal is to help people simplify what can sometimes be the complicated process of keeping track of their medications – when they need to be refilled, at what times and in what dosages they need to be taken, and in what combinations they can be safely taken.
Once you transfer your service to their company, your current medications will all be confirmed with your doctor, and your prescriptions will be sent directly to your door every two weeks, pre-sorted into sealed packages and labeled with the medications they contain, pictures identifying the pills, and the day and time you are supposed to take them.
Whenever it is time for your prescriptions to be refilled, PillPack will contact both your doctors and your insurance company until the prescription has been successfully refilled.
PillPack promises that they charge no extra costs outside of your traditional monthly co-pays, and they say there will never be any charges for shipping or for the access you have to their team of pharmacists for questions and assistance.
The website does not mention any Refund Policy, because they do not charge any fees for their services and pharmaceuticals are non-refundable items, since there is too much danger of tampering with such an important product.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 855-745-5725 or by email at [email protected]
This service seems very well liked and well regarded by various publications and third party reviewers, though it may not yet be available in every state in the US – interested customers may need to check on whether or not this service has reached their place of residence yet.
Competitors and Alternatives?
While most drugstores like Walgreens and CVS and big box stores like CostCo and Sam’s Club all have traditional pharmaceutical counters and offerings, this new service seems fairly unique for their specific offerings.
If you have any experience with this company or their products, please leave your PillPack reviews below.
17 ‘PillPack’ Reviews
Pill Pack Has charged me $326.80 for a Generic heart medication. According to my Insurance, They never billed my Insurance and my copay was supposed to be $14.80. Yet, when I complained, both in writing and on the phone, they kept blaming my Insurance,saying my Insurance refused to pay. They sent it to me and did not even give me a chance to refuse it, and refused to allow me to send the box back. (I just got it filled at Walgreens for a copay of $4.80!)
In addition, after I transferred the prescription to Walgreens, Pill Pack tried to get ANOTHER Prescription from my doctor. Thank goodness my Doctor refused to give them one. I requested my account Closed but it is Still online and I cannot remove my card information without replacing it with Another Active card. This is scary.
I used Pill Pack before Amazon bought them and never had these problems. I used to love their service, Now I've had to dispute the charges and file complaints. Beware.
I live on a fixed income, Jan 2020 my medicines cost me $8.95. Amazon sent me and about Pill Pack, I did some research plus called and asked questions. They said my costs would be about the same, so I signed up! I take a lot of meds, some are $0, some are $1 and the rest are no more than $3.60. With Pill Pack my total was $23.65 that's almost 3X what I normally pay!! I got Inbox messages from Pill Pack telling me the quantities of each bottle one was 100 count all the others were 1,000-500 count. I thought I wouldn't have to pay a copay for a few months since they bought big quantities of my meds and billed my insurance for them! I did the "Live Chat" to ask about that and was told I was NOT supposed to see that information, the quantities of each bottle and they, Amazon Ohanacy/Pill Pack were working to get that fixed!
When I asked about the price difference I was told that My copays probably went, that this was a new year at that happens a lot! This was February, in January my copays were much lower!! I never could get a straight answer out of them, just more and more repeating the same things or telling me how they use the Pill Pack service and how much they love it!
I tried to get my medications from my pharmacy but they had already been filled through Amazon Pharmacy and processed through my insurance so I couldn't get them filled at my pharmacy!!! I paid for my meds for Feb 2020 then immediately cancelled my service with Pill Pack!!
Second shipment, After first missing important prescription, and reviewing first time, response was that issue had already been addressed. Actually, no it hadn't and STILL hasn't. do not have needed prescription.pretty useless, will go back to local pharmacist.
Long time customer amazon. pillback 70% higher than my normal giant prescription. Even after they quoated me the prices. At Giant I paid $ 42 for four perscriptions. After I ask them what it costs I was quoted at around $47 which I was ok with. When I saw the charged amount of over $67 I called pillback. they knew what they quoted me but didn't have any response. I cancel immediately.
When I called PillPack, the first question I asked was wed my insurance. They said YES. Month one - Only half of my meds were sent. Month two - Still problems with my meds. Month Three: I noticed my co-pays were very high. I called them to sort out the mess. I maintained that the rep led me to believe that my meds would be the same copays as before. Basically, he lied to me. When I complained, they said it was my fault for not doing my homework. No refund. They should have said that I would need to check with my Part D provider to see if they recognized PillPack as a preferred pharmacy. Rip-off!
I love this service! I have been using it for a few months. If I'm running low on a medication, I call and they send me a bottle right away. Yes, I've read some negative reviews, remember it is still a pharmacy. Not only does this service have to work with your insurance, but also physicians. I have a physician that I have to stay on top of to get refills on medications. I definitely have a a difficult medication schedule, and I was recently diagnosed with a type of leukemia. So, the service not only has to work with insurance and primary care doctor, but also with specialists. It takes a while to get refills on some of my prescriptions. So, it's really up to the doctor to decide if they want to work with PillPack or not.
I wouldn’t go so far as to call this a scam, but it IS utterly worthless!
My wife takes eight different prescription medications plus two types of insulin. We went through the interview process and got all of her medications and the times that she takes them verified. The problem came when PillPack sent one medication and no others. What good is a “pill pack“ if it only includes ONE medication?! It’s been a month and we still haven’t seen any other medicines. Not separately or in a “pack” together as promised.
What a waste of time and effort.
A: Because they are actually an amazing company that has grown by leaps and bounds since its inception.
I don't know why only the whiners who aren't able to comprehend this service are the only ones reviewing on this website. I have turned on a number of friends to this service and they have been THRILLED with it!
You are whining because YOU have lousy insurance that doesn't use them In-Network? Sounds like YOUR problem, not the company's fault!
You're whining because you think they should commit a felony by shipping controlled medications across state lines? Sounds like you should be mad at the FDA, not Pillpack!
Check you expectations!
Off shore scam? Seriously? Walmart and Amazon have both been looking into buying this New Hampshire based pharmacy start-up.
I have been with them for 2 years and they have worked with my complicated insurance and third party payer situation. They even notify my doctor when my refills are low so that I don't have to. Their customer service has been great and they are really nice to talk to on the phone. And they actually DO call you back quickly if they ae working with you to solve a problem!
Although I really wish the best for the company, I really hope they aren't bought by one of those behemoths because I worry that I will lose the incredible customer service!