PillPack.com is the online home of PillPack, a website which describes themselves as a full service, online pharmacy which provides users with a better, simpler, and safer pharmaceutical experience.
How Does It Work?
PillPack.com says that their goal is to help people simplify what can sometimes be the complicated process of keeping track of their medications – when they need to be refilled, at what times and in what dosages they need to be taken, and in what combinations they can be safely taken.
Once you transfer your service to their company, your current medications will all be confirmed with your doctor, and your prescriptions will be sent directly to your door every two weeks, pre-sorted into sealed packages and labeled with the medications they contain, pictures identifying the pills, and the day and time you are supposed to take them.
Whenever it is time for your prescriptions to be refilled, PillPack will contact both your doctors and your insurance company until the prescription has been successfully refilled.
PillPack promises that they charge no extra costs outside of your traditional monthly co-pays, and they say there will never be any charges for shipping or for the access you have to their team of pharmacists for questions and assistance.
The website does not mention any Refund Policy, because they do not charge any fees for their services and pharmaceuticals are non-refundable items, since there is too much danger of tampering with such an important product.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 855-745-5725 or by email at [email protected]
This service seems very well liked and well regarded by various publications and third party reviewers, though it may not yet be available in every state in the US – interested customers may need to check on whether or not this service has reached their place of residence yet.
Competitors and Alternatives?
While most drugstores like Walgreens and CVS and big box stores like CostCo and Sam’s Club all have traditional pharmaceutical counters and offerings, this new service seems fairly unique for their specific offerings.
If you have any experience with this company or their products, please leave your PillPack reviews below.
14 ‘PillPack’ Reviews
Long time customer amazon. pillback 70% higher than my normal giant prescription. Even after they quoated me the prices. At Giant I paid $ 42 for four perscriptions. After I ask them what it costs I was quoted at around $47 which I was ok with. When I saw the charged amount of over $67 I called pillback. they knew what they quoted me but didn't have any response. I cancel immediately.
When I called PillPack, the first question I asked was wed my insurance. They said YES. Month one - Only half of my meds were sent. Month two - Still problems with my meds. Month Three: I noticed my co-pays were very high. I called them to sort out the mess. I maintained that the rep led me to believe that my meds would be the same copays as before. Basically, he lied to me. When I complained, they said it was my fault for not doing my homework. No refund. They should have said that I would need to check with my Part D provider to see if they recognized PillPack as a preferred pharmacy. Rip-off!
I love this service! I have been using it for a few months. If I'm running low on a medication, I call and they send me a bottle right away. Yes, I've read some negative reviews, remember it is still a pharmacy. Not only does this service have to work with your insurance, but also physicians. I have a physician that I have to stay on top of to get refills on medications. I definitely have a a difficult medication schedule, and I was recently diagnosed with a type of leukemia. So, the service not only has to work with insurance and primary care doctor, but also with specialists. It takes a while to get refills on some of my prescriptions. So, it's really up to the doctor to decide if they want to work with PillPack or not.
I wouldn’t go so far as to call this a scam, but it IS utterly worthless!
My wife takes eight different prescription medications plus two types of insulin. We went through the interview process and got all of her medications and the times that she takes them verified. The problem came when PillPack sent one medication and no others. What good is a “pill pack“ if it only includes ONE medication?! It’s been a month and we still haven’t seen any other medicines. Not separately or in a “pack” together as promised.
What a waste of time and effort.
A: Because they are actually an amazing company that has grown by leaps and bounds since its inception.
I don't know why only the whiners who aren't able to comprehend this service are the only ones reviewing on this website. I have turned on a number of friends to this service and they have been THRILLED with it!
You are whining because YOU have lousy insurance that doesn't use them In-Network? Sounds like YOUR problem, not the company's fault!
You're whining because you think they should commit a felony by shipping controlled medications across state lines? Sounds like you should be mad at the FDA, not Pillpack!
Check you expectations!
Off shore scam? Seriously? Walmart and Amazon have both been looking into buying this New Hampshire based pharmacy start-up.
I have been with them for 2 years and they have worked with my complicated insurance and third party payer situation. They even notify my doctor when my refills are low so that I don't have to. Their customer service has been great and they are really nice to talk to on the phone. And they actually DO call you back quickly if they ae working with you to solve a problem!
Although I really wish the best for the company, I really hope they aren't bought by one of those behemoths because I worry that I will lose the incredible customer service!
Too many red flags during registration, didn't finish. But that doesn't stop their reps from calling me constantly wanting me to finish the registration process and move forward with their service. How many times do I have to say no? I block every number they call me from, but still get through on other numbers. Sounds more like an off-shore scam more than anything else to me.
I tried them out they screwed up everything the first month, promised it would not happen again, it did again the second month, then half way through third they tell me they don't take my insurance anymore and I can pay cash for them they will gladly continue serving me! This was a horrible inconvenience I would not recommend them to anyone! Biggest waste of time and energy switching everything to them, then getting treated like crap, only to just have to switch back!
The idea behind Pill Pack is too good to be true--and it definitely is NOT true. I am a caregiver for two family members with complicated medicine regimens and I called to check it out. These phone reps would be great at car sales because they promise you the moon and then don't deliver. They assured me that it was free shipping, EXACTLY the same co-pays, and they provided this service to make the world a better place. What they did NOT tell me is that they are considered a "non-preferred" pharmacy by the insurance companies. Turns out, it costs a LOT MORE to use them than the mail-order pharmacies normally used.
I SPECIFICALLY told them NOT to send anything until all the prescriptions were gathered together because we had plenty of meds on hand. My thinking was that I wanted every pill needed at a certain time packaged together to make it easy for the patient. What they did, however, was go ahead and send what they could immediately WHEN I SPECIFICALLY TOLD THEM NOT TO. Doing it this way would leave multiple little packages that would confuse the patient and negate the convenience of the service.
Don't trust them on over-the-counter pills either. I had told them to use a probiotic ONCE a day. They sent TWO 250 mg pills TWICE a day. That would not have been good for an 85-year-old woman. Also, a two week supply of the probiotic they chose would have cost me $105.00. The costs of this service was quickly adding up.
It's been a month now and they are still trying to charge me for things, then when I spend hours complaining they say "It won't happen again." They've said that several times. I am having to get all new prescriptions from my doctor to transfer prescriptions back to the original mail-order pharmacy. It's been exhausting.
When I got the last Invoice, weeks after I cancelled the service, I asked them to remove my credit card number from their records so I wouldn't have to be watching for charges. They said they had to keep it for seven years! Guess I'll be watching over my shoulder for a long time.