Photobook America Reviews
About Photobook America
Photobook America, found online at PhotobookAmerica.com, is a new company and website dedicated to helping people create the highest quality photo memorabilia and home decor.
How Does It Work?
The Photobook website says that their goal is to help customers create the highest quality, most beautiful photo books and photo gifts available, giving you all the tools and design assistance you need for superior quality, handmade photo projects.
They invite customers to subscribe to their newsletter or to “Like” them on Facebook in order to get first available access to “super deals and exciting promotions” and to see regular inspirations from other Photobook America users.
The website also promises that their ready-made templates are made up of creative designs which can be used for a variety of themes and occasions.
Customers are welcome to look through their available photo products by category, including Photobooks, Stationery, Photo Gifts, Home Decor, Cards, Prints, Calendars, and Promotions.
This company offers such a wide variety of products in different sizes and with different customization options, that there really isn’t a way to quote a single or static price range for the products you can purchase on this site, especially when you take into consideration sales and promotional deals. However, all prices will be clearly displayed before you finalize your purchase.
According to their website, the team at Photobook America pays close attention to all the details and carefully inspect each book to ensure “superior craftsmanship and quality.” However, if you do receive your product and it does have a defect, they do ask that you send their Customer Service team an email within 30 days with photos of the defect taken from different angles, including the damaged packaging, your full name, order number, and a written description of the defect, and the page number of the defected area or areas.
Once this has been done, they will provide you with a replacement order, though only if you have successfully reported the problem within the specific time period.
They do ask that their customers understand that at no time will refunds be given; if a product is damaged or defective, it will be fixed or replaced, and if there is an error due to consumer generated mistakes, they will not be considered the responsibility of the company, so please review your product carefully before purchasing.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 646-918-5879 or by email at [email protected]
It would be fair to say that in general, this company does mostly receive very positive reviews and comments from their past customers who have used them for everything from engagement photo albums to home décor projects.
Unfortunately it does seem as though they had an issue at one point with a Groupon that was issued and which many customers felt was not appropriately handled – the promises of the Groupon were not honored in the way they felt they should have been. But this appears to be a very specific instance of an issue with this company, and not a consistent problem.
Competitors and Alternatives?
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