PatPat.com is the online home of PatPat, a company that says their goal is to provide parents with high quality children’s clothing and accessories at affordable prices.
How Does It Work?
According to their website, the creators of PatPat.com understood that parents genuinely want the best for their families but that this was often equated with spending large amounts of money at every time. PatPat wanted to give parents a way to give the things they wanted to their children without breaking the bank.
To do this PatPat.com has eliminated the traditional middleman from the production and sales process. Their website says that all the additional steps from production to the store are what result in the high prices customers pay, so they made this process as simple and as efficient as possible so they could the savings on to their customers.
They also provide their customers with up to 20 daily sales events which launch at 6 am every day and give their customers a way to find deep discounts on toys, clothing, baby essentials, and other accessories for mom and baby, often up to 90% off retail pricing.
Currently this company says that they offer a mobile application for both iOS and Android devices.
Because this company offers their customers such a wide range of products, customers will need to look at the specific product page of the item they are considering purchasing to see the exact pricing.
PatPat.com says that your satisfaction is their highest concern, which is why customers have the option to return any item that they are not satisfied with within the first 14 calendar days after their item is delivered. Please note that original shipping fees will not be included in the refund, and the cost of return shipping is the responsibility of the customer as well.
To initiate their return, customers will need to email their Customer Service team with their order number and the specific items they wish to return, and their Customer Service team will respond by providing you with a Return Authorization Number.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through their Contact Us link.
Unfortunately this company appears to have mixed reviews at this time. While some customers report being very happy with their experiences and their products, other customers have reported some complaints. Not all the complaints are the same, however. Some customers said they were frustrated with the delayed delivery process, while others said they were unhappy with the products received.
But most customers who were unhappy with some aspect of their experience did say that this company had good customer service and honored their Refund Policy, which is very important to all their customers, especially new customers.
Competitors and Alternatives?
There are many different clothing stores that are designed specifically for children, including those that sell gently used clothing, direct to consumer clothing, or services that provide personal styling services for children, so customers will genuinely have a wide variety of options when looking for alternatives to PatPat.com.
If you have experience with this company or their products, please leave your PatPat.com reviews below.
33 ‘PatPat.com’ Reviews
Took over a month to receive one of the items I ordered. When it came the quality was not what was pictured. The second one never came! Horrible company, horrible costumer service. Also, my order was shipped form China, not California.
SCAM!!! Disgusting lack of professionalism. Its been a month and I just recieved one of 20 items I purchased. It was for my entire family's Christmas Eve celebration and we had nothing for the first time. I left emails on their website contact and no response. I have called and the phone is apparently "busy" all the time so you cant speak to anyone and they wont even let you wait on hold.
I ordered 5 pairs of Christmas pjs for the family to wear on Christmas Eve. When we opened the pjs on Christmas Eve one pair had the zipper sewn so it could not be used. The pull for the zipper was only sewn on one side. So the pjs were of no use. I contacted the company the same day and they refuse to refund the money for the product and stand behind their quality. They received pictures of the items with showed it was a defective product, but still refused to refund. This company has terrible customer service and their products do not meet the quality standards they claim to have. Do not buy from this company!
Overcharged me £62 and won't reply to comms or refund me. Sizing is a mess and quality is poor. Size labels or on outside of tops!! Don't go near these guys.
I ordered matching PJs Nov 15 and have received nothing. They don’t respond to emails inquiring about my order.
The tracking info says my package has been in NY Gateway since Dec 5, but I can’t get any information from PatPat or shipper (also horrible, SF Express) about when that package will get to me, if ever. This was supposed to be a Christmas gift for my family. Instead, PatPat essentially stole $65 from us.
I recently ordered items from this site and noticing the delay of shipping I planned ahead. Not expecting to receive them for a month or 2...to my surprise they arrived already. Clothes were sent to my daughter who is expecting her 1st baby boy. She says the clothes are adorable and is excited to place her own order.
Thank you PatPat for a great experience from beginning to end. Happy Holidays!!
I ordered in September. Turns out 3rd party delivery company tried to delivery in October, but needed to verify address. I was never contacted. Then in November, PatPat emailed saying parcel has shipped, here is tracking. TRACKING STILL SAYS ITS ON ITS WAY. IN DECEMBER. I bypasses PatPat and went to the delivery company directly. They have cancelled the delivery, stating unable to deliver. I've given them my complete correct address, and they say they will post it. I contacted PatPAT and they just gave me the speech about things can be slow etc etc Then they told me to contact the 3rd party delivery company. That should be their job no? So still haven't received by package and am appalled by the customer service and lack of any quality from PatPat.
I have been trying to cancel an order the next day I placed it as I saw it would not arrive on time. No way. After multiple e mails there is no way to cancel the order although it is stated I. Their website states that orders can be canceled as long as they have not been shipped yet. However it is a lie. As long as they got your money no way they will gove them back. I dread to see the pajamas if they ever arrive. Never again obviously!