PatPat.com is the online home of PatPat, a company that says their goal is to provide parents with high quality children’s clothing and accessories at affordable prices.
How Does It Work?
According to their website, the creators of PatPat.com understood that parents genuinely want the best for their families but that this was often equated with spending large amounts of money at every time. PatPat wanted to give parents a way to give the things they wanted to their children without breaking the bank.
To do this PatPat.com has eliminated the traditional middleman from the production and sales process. Their website says that all the additional steps from production to the store are what result in the high prices customers pay, so they made this process as simple and as efficient as possible so they could the savings on to their customers.
They also provide their customers with up to 20 daily sales events which launch at 6 am every day and give their customers a way to find deep discounts on toys, clothing, baby essentials, and other accessories for mom and baby, often up to 90% off retail pricing.
Currently this company says that they offer a mobile application for both iOS and Android devices.
Because this company offers their customers such a wide range of products, customers will need to look at the specific product page of the item they are considering purchasing to see the exact pricing.
PatPat.com says that your satisfaction is their highest concern, which is why customers have the option to return any item that they are not satisfied with within the first 14 calendar days after their item is delivered. Please note that original shipping fees will not be included in the refund, and the cost of return shipping is the responsibility of the customer as well.
To initiate their return, customers will need to email their Customer Service team with their order number and the specific items they wish to return, and their Customer Service team will respond by providing you with a Return Authorization Number.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through their Contact Us link.
Unfortunately this company appears to have mixed reviews at this time. While some customers report being very happy with their experiences and their products, other customers have reported some complaints. Not all the complaints are the same, however. Some customers said they were frustrated with the delayed delivery process, while others said they were unhappy with the products received.
But most customers who were unhappy with some aspect of their experience did say that this company had good customer service and honored their Refund Policy, which is very important to all their customers, especially new customers.
Competitors and Alternatives?
There are many different clothing stores that are designed specifically for children, including those that sell gently used clothing, direct to consumer clothing, or services that provide personal styling services for children, so customers will genuinely have a wide variety of options when looking for alternatives to PatPat.com.
If you have experience with this company or their products, please leave your PatPat.com reviews below.
36 ‘PatPat.com’ Reviews
Received an item in the wrong size but it‘s impossible to send it back. Offered me a 50% refund which I am still waiting for.
I placed this order on June 29th 2018. It's now July 30th, and I sent two emails with no response. The order was a gift for my sister-in-law and her daughter. It's probably easier and cheaper for me to just sew the damn dresses myself right now. Ridiculous.
I tried to order an outfit from them and I kept getting a “verification failed” and I could not successfully place an order. Like an idiot I tried 3 different credit cards and got the same error. I emailed the customer service center and got an email back all in Chinese characters. I am now worried they have all my credit card info and I should consider getting new ones.
Terrible quality, came from China and smells like chemical
Not comparison to the website view
Will never order again
Will make sure that my friends knows about it so they don’t do the same mistake
Almost 3 weeks ago I ordered clothes for our 6 grandchildren, spending a good chunk of change. I received an email alerting me that they received my order, email to follow. This is when I was told I need to allow 30 days to receive my order. WHAT?!?! Why wasn't I told of this slow response before you took my money? You've got a week to get my merchandise to me! Please don't fail our grandchildren! :-(
Thank you for shopping with PatPat! Your order #2900623 has been placed successfully. Once your order is shipped, you will receive another email with all of the information you will need to track your package. Due to the current high volume of orders, we are experiencing brief delays with some shipments. Please allow up to 30 business days for delivery.
If you have any questions or concerns, please contact us at [email protected] We would love to help you.
Thank you again for your business!
Pyjama pants covered in holes after 3 weeks of normal wear. company refused to exchange or refund as I'm outside 14 day return policy. This is totally unacceptable lifespan for clothing. I will never order here again and suggest other don't bother wasting their time.
"I received my order and I'm satisfied. I order 3 items, 2 fits perfectly but one is too large. Pictures are real and prieces are very attractive. I'm waiting for my 3 new orders and I'm glad to find this site where I can buy splendid things for my daughter. If you use the code ajqSUV you get 25% off for you first order. "
I wish I had read these reviews before falling into the trap of pretty clothes pictures from what seemed like a well established US-based online shop. Ever since then, my experience has been pretty much the same nightmare as of everyone else on this site - you select a 5-15 day delivery, they charge you immediately, only after you pay you get an email that it may actually be some 30+ days, the company in reality operates from somewhere in China, and then you basically never hear from them again. It is irrelevant where the company ships from - if they offer a 5-15 day delivery, it is unacceptable that customers wait for months, receive just half of the order or faulty goods - and there is no remedy.
As the customer service ignores your queries - the best part comes when you reach out to them on Facebook. You can see that any negative feedback gets immediately erased and the comments section blocked. A "very professional way of dealing with customer feedback on their poor service". While the company may not have time to ship you the goods, it has time to clean up the online image - which then leads just to further misleading of customers. All you can then find online is just loads of polished promo and just positive comments of clueless "sooo cute, I need to buy it all" people.
Never mind the money lost - it is however the time to STOP THESE SCAMMERS! Several of us have lodged complaints against their misleading advertising and business practices of Patpat. Do speak up and spread the word through different fora!