PatPat.com is the online home of PatPat, a company that says their goal is to provide parents with high quality children’s clothing and accessories at affordable prices.
How Does It Work?
According to their website, the creators of PatPat.com understood that parents genuinely want the best for their families but that this was often equated with spending large amounts of money at every time. PatPat wanted to give parents a way to give the things they wanted to their children without breaking the bank.
To do this PatPat.com has eliminated the traditional middleman from the production and sales process. Their website says that all the additional steps from production to the store are what result in the high prices customers pay, so they made this process as simple and as efficient as possible so they could the savings on to their customers.
They also provide their customers with up to 20 daily sales events which launch at 6 am every day and give their customers a way to find deep discounts on toys, clothing, baby essentials, and other accessories for mom and baby, often up to 90% off retail pricing.
Currently this company says that they offer a mobile application for both iOS and Android devices.
Because this company offers their customers such a wide range of products, customers will need to look at the specific product page of the item they are considering purchasing to see the exact pricing.
PatPat.com says that your satisfaction is their highest concern, which is why customers have the option to return any item that they are not satisfied with within the first 14 calendar days after their item is delivered. Please note that original shipping fees will not be included in the refund, and the cost of return shipping is the responsibility of the customer as well.
To initiate their return, customers will need to email their Customer Service team with their order number and the specific items they wish to return, and their Customer Service team will respond by providing you with a Return Authorization Number.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through their Contact Us link.
Unfortunately this company appears to have mixed reviews at this time. While some customers report being very happy with their experiences and their products, other customers have reported some complaints. Not all the complaints are the same, however. Some customers said they were frustrated with the delayed delivery process, while others said they were unhappy with the products received.
But most customers who were unhappy with some aspect of their experience did say that this company had good customer service and honored their Refund Policy, which is very important to all their customers, especially new customers.
Competitors and Alternatives?
There are many different clothing stores that are designed specifically for children, including those that sell gently used clothing, direct to consumer clothing, or services that provide personal styling services for children, so customers will genuinely have a wide variety of options when looking for alternatives to PatPat.com.
If you have experience with this company or their products, please leave your PatPat.com reviews below.
40 ‘PatPat.com’ Reviews
I purchase a bunch of stuff but now realized it was a big mistake. I ordered a couple of tops in Small and the material and stitching were loose and sizing were all too big. I emailed the company with the order number, pictures of the item and reasons. After 72 hours of no response I emailed them again and they sent me a post master response in Chinese or another language. I tried to emailed them again and they sent me the same exact email. I called PatPat several times only to say VM is full. This is s joke of a company and they have stolen my money. I don’t understand how this company is still business!!! Does anyone know to get their my money back from this company?
The delivery takes forever, the product its different than the pictures and not even the sizes were correct. Never again.
I ordered my items weeks ago . Got a email to say sorry for your delay, no dates as to when they would be delivered , I have emailed messaged countless times and recieved nothing back . What customer service
Ordered from them asked to cancel the order but they just shipped anyway. Asked for a refund but they do not even reply to the emails. I will have to go through legal to get my money back.
Received an item in the wrong size but it‘s impossible to send it back. Offered me a 50% refund which I am still waiting for.
I placed this order on June 29th 2018. It's now July 30th, and I sent two emails with no response. The order was a gift for my sister-in-law and her daughter. It's probably easier and cheaper for me to just sew the damn dresses myself right now. Ridiculous.
I tried to order an outfit from them and I kept getting a “verification failed” and I could not successfully place an order. Like an idiot I tried 3 different credit cards and got the same error. I emailed the customer service center and got an email back all in Chinese characters. I am now worried they have all my credit card info and I should consider getting new ones.