PatPat.com is the online home of PatPat, a company that says their goal is to provide parents with high quality children’s clothing and accessories at affordable prices.
How Does It Work?
According to their website, the creators of PatPat.com understood that parents genuinely want the best for their families but that this was often equated with spending large amounts of money at every time. PatPat wanted to give parents a way to give the things they wanted to their children without breaking the bank.
To do this PatPat.com has eliminated the traditional middleman from the production and sales process. Their website says that all the additional steps from production to the store are what result in the high prices customers pay, so they made this process as simple and as efficient as possible so they could the savings on to their customers.
They also provide their customers with up to 20 daily sales events which launch at 6 am every day and give their customers a way to find deep discounts on toys, clothing, baby essentials, and other accessories for mom and baby, often up to 90% off retail pricing.
Currently this company says that they offer a mobile application for both iOS and Android devices.
Because this company offers their customers such a wide range of products, customers will need to look at the specific product page of the item they are considering purchasing to see the exact pricing.
PatPat.com says that your satisfaction is their highest concern, which is why customers have the option to return any item that they are not satisfied with within the first 14 calendar days after their item is delivered. Please note that original shipping fees will not be included in the refund, and the cost of return shipping is the responsibility of the customer as well.
To initiate their return, customers will need to email their Customer Service team with their order number and the specific items they wish to return, and their Customer Service team will respond by providing you with a Return Authorization Number.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through their Contact Us link.
Unfortunately this company appears to have mixed reviews at this time. While some customers report being very happy with their experiences and their products, other customers have reported some complaints. Not all the complaints are the same, however. Some customers said they were frustrated with the delayed delivery process, while others said they were unhappy with the products received.
But most customers who were unhappy with some aspect of their experience did say that this company had good customer service and honored their Refund Policy, which is very important to all their customers, especially new customers.
Competitors and Alternatives?
There are many different clothing stores that are designed specifically for children, including those that sell gently used clothing, direct to consumer clothing, or services that provide personal styling services for children, so customers will genuinely have a wide variety of options when looking for alternatives to PatPat.com.
If you have experience with this company or their products, please leave your PatPat.com reviews below.
36 ‘PatPat.com’ Reviews
I also would give zero stars if possible... I picked out 4 matching outfits for my daughter and me and tried to submit my order for $131 and got an error that the network was unavailable to try again later so I waited a little while and submitted my order. I checked my online banking and they took $262 out of my account. I tried contacting customer service through a phone call to which the only thing on the recording is “Ken” then it says “mailbox is full” so I emailed 3 times stating my concerns and didn’t hear anything for 3 days, finally got an email from Felix stating the warehouse department hasn’t given permission to cancel my order yet. I go back to the website and it says my order shipped and gives a tracking number that isn’t valid. I closed out the card I used to make the order to protect myself from possible other charges, and as soon as I did I got an email to please stay patient. Sketchy as F.***! Do not order from this site. Other reviews I have read have warned everything is copy/pasted from another site including positive reviews
If I could give them a 0 star rating I would. It took over a month to receive these clothes that didn't even look like the picture. ALSO I live in California and these clothes were shipped from out of California which should only take a day to ship (So why did the clothes take over a month to get to me?) I emailed them thinking that was the easiest way to reach them to tell them how disappointed I am with these clothes and want a FULL refund. I never got a response so I called and got hung up on twice. Luckily after the third time trying to call I was able to speak with someone regarding the clothes and the process of the refund. I told him that I would like to be on the phone when he sends the instructions on where to return them. I am now having to wait for the refund to process and it has been a week and a day since I have returned these clothes. This site is sketchy, cheap clothing, and so not worth the time. If you need maternity clothes, your best bet would be Pink blush.
Would give this company zero stars if I could. Poor quality, tags on the outside of garments and trying to return is ridiculous. They do everything to make it difficult or impossible to but from them. Horrible, horrible customer service. Do yourself a favor and do not buy from them regardless of how cute the patterns are. I just flushed $200 down the drain by doing business with them. I intend to report the company to the Better Business Bureau and Consumer Protection.
It took for ever for clothes to shipped. Once I got them the disappointment have not stopped there. The clothes were poorly made, the quality is awful and sizes run big. And return policy... forget it! Unbelievably outrages! It’s probably easier to adopt a child than do the return policy for them. So big fat NO! DON’T BUY IT!
Love the clothes that I received and the prices!! The shipping was slow took 11 days from the time I received notice that my shipment was on its way to delivered date.
I ordered three different shirts, all in size medium. When they arrived the PatPat tags all said medium, but the tags on the shirt said medium, large, and XL, respectively, and these definitely appeared to be the correct ones, as the "medium" fit me perfectly and the "XL" fit me like a tent. When I contacted customer service to try to get the correct sizes, they assured me they were correct and since it was outside the 14 day window there was nothing they would do. I'm disappointed - I like the one shirt that fits, but with only a 30% chance of getting a shirt that actually is the right size, I'll be saving my money and shopping elsewhere ..
I really wish I had seen reviews before I made a purchase from PatPat. This is the WORST experience I've ever had with an online company. Not only did my order take a month to arrive, but I was very disappointed with the quality (clearly items from China). The pictures on the website are very deceiving. And the piece of jewelry I ordered arrived broken. By the time I was able to get in touch with the company (you have to get permission from them to even request a return), I was past the 14 day return policy. They made me jump through hoops to even start the return and tried to convince me and bribe me several times to not even do the return. I then had to send pictures of the items to them and write a written description of why I wanted to return each item. After I was finally able to get an approval for the return, I shipped it back and had to pay $12 of my own money for shipping. Over a month goes by, and still NO REFUND on my account. Then, I had to start with the email exchanges again. By now, we were up to 13 email exchanges from the beginning of this exhausting process. In the end, I had to file a dispute with PayPal and am still waiting for my money back. Almost $75.00 lost over this. Do yourself a favor and order from a reputable company!! I've learned my lesson.
I ordered 2 shirts and 1 dress. I ordered them on the 9th and got them (finally) on the 23rd. I never received an email saying the package shipped with a tracking number. One of the shirts was fraying when I pulled it out of the bag. The material was not what I expected for any of the items, and I ordered all medium sizes, but one of the shirts was too small, one fit fine, and the dress was too big. I am currently in the process of returning all of them and getting a refund, but they said they sent the right sizes and are trying to say that I can only get the sizes I want reshipped to me OR get a 50% refund CREDIT with 25% promo code. Their return policy states I can get a full refund, so I am pushing that. I hope they will honor that. So far everything has gone wrong and I do NOT recommend this company.