PatPat.com is the online home of PatPat, a company that says their goal is to provide parents with high quality children’s clothing and accessories at affordable prices.
How Does It Work?
According to their website, the creators of PatPat.com understood that parents genuinely want the best for their families but that this was often equated with spending large amounts of money at every time. PatPat wanted to give parents a way to give the things they wanted to their children without breaking the bank.
To do this PatPat.com has eliminated the traditional middleman from the production and sales process. Their website says that all the additional steps from production to the store are what result in the high prices customers pay, so they made this process as simple and as efficient as possible so they could the savings on to their customers.
They also provide their customers with up to 20 daily sales events which launch at 6 am every day and give their customers a way to find deep discounts on toys, clothing, baby essentials, and other accessories for mom and baby, often up to 90% off retail pricing.
Currently this company says that they offer a mobile application for both iOS and Android devices.
Because this company offers their customers such a wide range of products, customers will need to look at the specific product page of the item they are considering purchasing to see the exact pricing.
PatPat.com says that your satisfaction is their highest concern, which is why customers have the option to return any item that they are not satisfied with within the first 14 calendar days after their item is delivered. Please note that original shipping fees will not be included in the refund, and the cost of return shipping is the responsibility of the customer as well.
To initiate their return, customers will need to email their Customer Service team with their order number and the specific items they wish to return, and their Customer Service team will respond by providing you with a Return Authorization Number.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through their Contact Us link.
Unfortunately this company appears to have mixed reviews at this time. While some customers report being very happy with their experiences and their products, other customers have reported some complaints. Not all the complaints are the same, however. Some customers said they were frustrated with the delayed delivery process, while others said they were unhappy with the products received.
But most customers who were unhappy with some aspect of their experience did say that this company had good customer service and honored their Refund Policy, which is very important to all their customers, especially new customers.
Competitors and Alternatives?
There are many different clothing stores that are designed specifically for children, including those that sell gently used clothing, direct to consumer clothing, or services that provide personal styling services for children, so customers will genuinely have a wide variety of options when looking for alternatives to PatPat.com.
If you have experience with this company or their products, please leave your PatPat.com reviews below.
31 ‘PatPat.com’ Reviews
I ordered three different shirts, all in size medium. When they arrived the PatPat tags all said medium, but the tags on the shirt said medium, large, and XL, respectively, and these definitely appeared to be the correct ones, as the "medium" fit me perfectly and the "XL" fit me like a tent. When I contacted customer service to try to get the correct sizes, they assured me they were correct and since it was outside the 14 day window there was nothing they would do. I'm disappointed - I like the one shirt that fits, but with only a 30% chance of getting a shirt that actually is the right size, I'll be saving my money and shopping elsewhere ..
I really wish I had seen reviews before I made a purchase from PatPat. This is the WORST experience I've ever had with an online company. Not only did my order take a month to arrive, but I was very disappointed with the quality (clearly items from China). The pictures on the website are very deceiving. And the piece of jewelry I ordered arrived broken. By the time I was able to get in touch with the company (you have to get permission from them to even request a return), I was past the 14 day return policy. They made me jump through hoops to even start the return and tried to convince me and bribe me several times to not even do the return. I then had to send pictures of the items to them and write a written description of why I wanted to return each item. After I was finally able to get an approval for the return, I shipped it back and had to pay $12 of my own money for shipping. Over a month goes by, and still NO REFUND on my account. Then, I had to start with the email exchanges again. By now, we were up to 13 email exchanges from the beginning of this exhausting process. In the end, I had to file a dispute with PayPal and am still waiting for my money back. Almost $75.00 lost over this. Do yourself a favor and order from a reputable company!! I've learned my lesson.
I ordered 2 shirts and 1 dress. I ordered them on the 9th and got them (finally) on the 23rd. I never received an email saying the package shipped with a tracking number. One of the shirts was fraying when I pulled it out of the bag. The material was not what I expected for any of the items, and I ordered all medium sizes, but one of the shirts was too small, one fit fine, and the dress was too big. I am currently in the process of returning all of them and getting a refund, but they said they sent the right sizes and are trying to say that I can only get the sizes I want reshipped to me OR get a 50% refund CREDIT with 25% promo code. Their return policy states I can get a full refund, so I am pushing that. I hope they will honor that. So far everything has gone wrong and I do NOT recommend this company.
If I could give zero stars I would.
I ordered 3 weeks ago and they still have not shipped my order. I asked to cancel the order as it was a Christmas gift (Christmas is over) and this seems easy since they haven't even sent it. Of course they refuse to cancel the order. I have serious doubts on whether the order will ever come. I may need to dispute the credit card transaction if it doesn't arrive.
First off, when I inquire about an order then I expect an ANSWER not a generice email. Second, when I call your line I expect an answer or a return call. I have left multiple messages today and have not had a call back. Also, when I placed my order on December 6, i had no idea my order was coming from China and would be sitting somewhere with no ability to track it. Last I am able to see on tracking is that it was at an airport on December 16! It appears to be in the U.S. but since no one will answer me, I have no answer. Also, I was sent a link through their generic email to check the status and it takes you to a "shhhhhh" dead link on their site. This is so frustrating. I would definitely not recommend this company. This was a Christmas gift that I felt confident I would receive by Christmas when placing the order. Not cool! Not cool at all!