Outsource.com says they are “the new way” for people and businesses to find and hire “great” freelance employees for the work they need to expand their business at competitive prices.
How Does It Work?
The goal of Outsource.com is to allow people and companies to easily outsource work to talented and qualified freelancers from a wide variety of backgrounds, including web developers, data analysts, social media specialists, web designers, graphic designers, researchers, app developers, software programmers and more.
As a client, you can easily create an account and post the job you hope to have done. Once your job is posted, you will receive quotes from qualified and interested candidates. You can then go through the quotes you’ve received and contact the freelancers directly, discussing various aspects of the job with them and further allowing you to better find the right person for your job.
Another interesting aspect to the client/freelancer relationship on this website as compared to other freelance employment websites is that this website requires freelancers to essentially pay a fee in order to provide a quote for a job. The intended effect of this is to cut down on people who are not actually qualified for the job but who are just trying to apply for any potential work opportunity, making it more difficult and time consuming for clients to find the right person for their job.
The website is very clear that it is free for both clients and freelancers to sign up and create their profiles, but beyond that there are expenses that must be considered.
As a client, it will be free to post a job but when you actually hire the freelancer and have your job completed, a 10% service fee will be added to any payments that you send to your freelancer. This fee is required to cover transaction costs, hosting fees, and dispute services.
As mentioned above, freelancers who register on the site will be required to use credits in order to send clients an estimate. The number of credits will range between 3 and 9 credits and will be determined by the budget of the client’s job, with more credits required for jobs which pay more. First time freelancers must purchase a six month subscription pack with a choice of between 20 and 40 credits per month.
This website does not provide a Refund Policy exactly, but they do offer their clients a way to deal with freelancers who are not providing the services they promised. First, they ask that their clients deal directly with their freelancer to try and resolve whatever problem they are having.
If working directly with the freelancer is not resolving your issue, you can then file an official dispute with Outsource.com and ask them to intervene on your behalf. The website does not provide a clear explanation of how the dispute process will proceed and they do not promise any particular results of filing a dispute, as each situation will be different and needs to be handled individually.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-406-4732 or by email at [email protected]
As anyone would expect, this website does have many complaints posted online from people who are very annoyed with the fact that they have to essentially pay to respond to a job posting.
But though paying to respond to a job posting does not necessarily make this website a “scam” or an unethical company to use for finding a job, there are some well thought out and respectable concerns about this particular aspect of Outsource.com.
The first is that there are no real requirements for the type of details which must be included in a job posting, which means that freelancers end up paying credits to respond to a job posting that may not actually be a job they are interested in or that fits with their skills. People have complained that this is unfair, and that is a legitimate complaint that Outsource.com should try and address.
The second concern was that no client statistics were published, specifically the number of jobs they had posted and hired through this website. This was a problem for some freelance employees because without publishing these statistics, companies could use this website as a place to post a job and see what kinds of payment people were willing to accept without any real commitment to having a freelancer complete that job, but rather just for research purposes. This is not only a waste of time for the freelancers on the website, but again, a serious disadvantage since they have to pay to apply to jobs.
Competitors and Alternatives?
Online freelance job websites are extremely popular and there are many different websites for people to consider if they are looking for an alternative to this particular website, including Freelancer.com, Elance.com, WritingJobSource.com, iWriter.com, PeoplePerHour.com, Gigbucks, ODesk.com, and more.
If you have experience with this company or their products, please leave your Outsource.com reviews below.
11 ‘Outsource.com’ Reviews
I was six weeks in on a project with a "experienced" developer. My project involved the creation of a complex web app that could not vary from the supplied flow and detailed slides. Here is where it went wrong as the freelancer thought instead of following laid out direction. The freelancer thought I was going to be his debugger. Talk about not doing his job. In addition, the freelancer over proclaimed his skills. When I reached out to Vanessa at Outsource regarding the problems, I was contacted by Norma (Manager). Norma understood and agreed to the refund, but Vanessa thought she was someone. I abhor using fine French, but it happened. Then when I go to post again as I am six weeks further behind, I get my third attempt at posting denied with Vanessa stating:
"At this time we are unable to approve your new job posting. We do our best to match you with a freelancer for your project and we spent a lot of time assisting you and tried to make sure you were satisfied with your freelancer."
Oh boo hoo is what this company is about. This company is living in winter wonderland thinking that just because someone selects that it's going to be perfect fit. OMG, nothing is perfect. Always remember that when you don't receive what you are paying for, you contact your credit card company and dispute. Moreover, there is no dispute that Outsource is not what it claims.
They are creating Fake projects and POOR freelancers are replying. Totally Scam, I spent lots of money, but never get project. They are saying my profile is not completed. I used to add portfolio always while replying customers.
Never get business. They are crap. Un ethical business.
Save your money and time. Go with some other website and find jobs, but not with outsource.com
If only I could give fewer stars. I signed up and, unlike many who are complaining, I understood the risks and made an educated decision to try it out. I had similar experiences to many and found that it wasn't for me. So happens that my debit card that I used for payment went defunct and I purposely didn't give them any more information because I no longer wanted the service. Seems like "case closed". Fast forward 6 months (or more). I'm paying bills and I check my bank account, which is shockingly low on funds. Turns out, they somehow got my Paypal information and charged me through that account. I have NO IDEA how they got this information since the email address for my outsource and Paypal were not the same and I certainly never gave it to them. I am, right now, trying to get in touch with both Paypal and outsource for resolution, but it's seeming to be an uphill battle. Shady doesn't BEGIN to describe my experiences... which basically amount to identity theft. Please, please, PLEASE do yourself a favor and do not do this to yourself. Try another site. Get jobs a traditional way. You WILL regret using outsource.
And you may have a different experience, but mine was a rude awakening to scam paradise. The contract you sign (outsource.com does not allow a trial or one month gig) levies a 300.00 early term. fee. When I contacted them they basically naysaid my intuition and more that this was a dead end street for me. Lots of bogus replies, if you ever do get any, and replied deduct points too. Plus, I did not get 'refunded' the points from silent advertisers. Look, if a professional's time is money as much as dignity, why would you keep slaving away on this so called assignment site. AND, another tidbit I really didn't think on, was how do you know the solicitor won't scam you and not pay you out, if you do complete a project. or they could use you half way then pull out; "Sorry." I don't HAVE another month of membership fees, either. That's reality, buddy.
After 18 months of paying through the nose to apply for 25-30 contracts that few other people are qualified for (like editing an astrophysics PhD thesis), and having received no responses WHATSOEVER, I asked for a partial refund and was smugly told that they don't give refunds. That would be tolerable if they actually provided real contracts, but they don't do that, either.
90% jobs will be less than $500
98% jobs will be less than $1000
Most clients will not accept an hourly fee
Quality of clients is generally less
Takes out money from your account without confirmation. Will not refund money.
Update: After weeks of back and forth about the refund; now they say it cannot be refunded and I need to pay a cancellation fee as well!
In comparison to the other freelance sites out there, Outsource's platform is shady at best. Subscription fees are FAR and away higher than any of the others, and the value is negligible; Outsource offers the lowest number of credits/bids per month while requiring significantly more (3-9 credits!) to bid on any given project.
They tout that they are the better deal, since they do not take a cut of project payments; however, the quantity and quality of projects on their site have severely dropped off over the past 6 months and do NOT warrant the hefty subscription fees. At least other sites ONLY take a cut of work you actually get! Outsource 'guarantees' that your proposals will be read; however, 80% of the projects applied to are abandoned or not awarded, even if mysteriously 'viewed'. Outsource offers ZERO transparency as to an employer's stats, ratings and whether or not a project is actually being awarded and completed through their site. After 13+ years as a freelancer on all of the various sites, I have NEVER experienced such a low response/return rate. To date, over the past 1.5 years testing the Outsource waters, I have paid upwards of $400-$600 in fees (subscriptions+having to purchase additional credits since professionals are offered precious few), to get around $1200 in work.
Did I mention that Outsource forces you to sign a 1 year contract guaranteeing that you pay them $60+ a month? All the while they do not guarantee that you will find any work to justify the cost. Since they have unreasonable subscription costs instead of taking a cut of actual projects paid through their site, they clearly have no incentive to push for quality clients and postings.
Comparatively, on Upwork, I pay a monthly subscription fee of $10 and receive 100+ bids to use (2 each) on a high volume of quality projects - there are so many high-budget projects, I can completely pass on anything under $300! I can only assume Upwork has managed to deplete both Outsource and Guru of anything worthwhile - on the other sites, I feel fortunate just to get a response to the $199 bids I have to place to stay competitive with the overseas lowballers.
Over approx. 4 months on Upwork, I have paid $40 in subscription fees and received $5731.50 in projects! With such a high rate of return, I would happily pay a cut of ACTUAL jobs over a set fee any day!
My Outsource subscription ended a few months ago, and I elected not to renew it. I visit the job listings every once in a while to see if there is anything worth returning for. There isn't. There just isn't. I understand Outsource is one of the newer freelance sites, but they need to wake the F up with some major reform if they want to last through the year.
I choose one month plan but it was deducted 6 months plan. No proper response and contact information provided to contact customer. They planned well how to cheat people without giving contact information properly. if we do email also they were not responding at all. Its a big scam going on. Please take some one legal action on them or suggest how to file a legal action on them.