In January 2014, two people who both love the outdoors and authentic experiences decided to build a company outside the four corners of an office. With a gut feeling that they needed to connect people with outdoor travel, Outdoorsy was born.
It was not an easy journey for these passionate souls to stabilize the company. Starting with only 5 personnel and personally calling RV owners, they realized that there is a massive number of consumers from all over the world who crave outdoor experiences.
A marketplace for recreational vehicles and experiential travelers, Outdoorsy provides an easy and economical way to enjoy the outdoors without worrying about all your baggage. Starting from a few initial RV owners, it now adds up to more than a thousand.
With the most comprehensive platform to connect outdoor travelers and RV owners, Outdoorsy offers a wide selection of vintage Airstreams, fifth wheelers, Classes A-C of RVs, toy haulers and various motorhomes and trailers.
For RV owners and renters, the company offers insurance for both renter and owner, with DMV checks for all drivers. Additionally, a 24/7 RV rental roadside assistance and a dedicated customer support team are also offered.
Merchandises such as shirts, accessories, RV decals and GPS trackers are also available for purchase.
How Does It Work?
For RV owners, you are able to list your vehicle on the website in order to earn money from it while you are not using it. All you have to do is list your RV, create your own searchable profile and connect with renters.
For renters, it is pretty intuitive and works just like normal car and hotel reservation websites. Create an account, browse your RV options, use the filters to refine your search results then click on “Request Booking.”
After that, tell the owner about yourself and your plans. Make sure to submit 2 or more requests for availability and wait for a response. Do not forget to complete your profile and upload your driver’s license for the DMV check.
Once your request is confirmed, finalize your rental and pay the given reservation deposit. Outdoorsy encourages renters to look over all the restrictions, cancellation policies and the like for a smoother transaction.
Cost and Price Plans
RV owners can make up to $30,000 a year depending on the year, make and model of the vehicle. You may also set your rates and control your schedule by registering for free on the website.
On the other hand, renters pay depending on the RV owner’s rates. Rates range from as low as $27 per night, up to $200 per night. That being said, both renters and RV owners are covered by an insurance of $1M.
For questions or concerns related to Outdoorsy, you can email the company directly at [email protected], or call them on (415) 930-4841 for a live representative.
For an immediate response, use the live chat feature on the website located at the bottom right corner of Outdoorsy.com. Conversations via social media platforms such as Instagram, Facebook, Twitter and LinkedIn are also encouraged.
Cancellations are categorized in three policies: strict, moderate and flexible. The strict policy entitles you to a 50% refund if cancellation occurs up to 14 days before pickup.
The moderate cancellation policy entitles you to a 75% refund if cancellation occurs up to 7 days before pickup. Lastly, the flexible policy entitles you to a full refund; less service fees with 75% of your reservation fee, refundable within 5 days of the trip.
However, the service fee is non-refundable, except in the event where the owner cancels or when the cancellation is within the stated grace period.
A refund is immediately credited on the renter’s credit card on file in case of cancellation. This is in line with the reservations cancellation policy stated on the website.
If the refund is due to the negotiations between the owner and renter, the owner can initiate a refund through his or her dashboard, or by contacting the support team.
For Outdoorsy, serving you is a priority. Most customers claim they had a great experience and they highly recommended it to renters and owners alike.
Competitors and Alternatives
There are also other alternatives to Outdoorsy offering RV rentals in the United States. Some of which are RVshare, Campanada and Road Bear RV.
Comparing the services between Outdoorsy vs RVshare, Campanada and Road bear RV will help you decide which one suits your rental needs. RVshare offers RV rental in Cleveland with various RVs to choose from.
On the other hand, Campanada offers lesser vehicle types with a more expensive price range. Lastly, Road Bear RV offers rental deals not only in the US, but in Australia and New Zealand as well.
Where to Buy?
RV rental services for either owners or renters can be done via the company’s website at www.outdoorsy.com. Everything you need to know about the services offered will be available there.
Experiencing the great outdoors is such a humbling and fun adventure that many people are willing to try these days. Camping with an RV though is much better. This is because you get to cover more areas for exploration with all the necessities of a house compacted in a vehicle.
For a reliable experience for campers and a good opportunity for RV owners, Outdoorsy is the marketplace where you are able to connect with the right people for your outdoor needs.
12 ‘Outdoorsy.com’ Reviews
Outdoorsy is the absolutely worst company to deal with. I had to cancel a rental and did so through the rv owner but because their website could not handle the volume I was not able to cancel through their website and after numerous voice mails and emails and not one response. Now they are trying to stick me with the full rental price. I could rant about their incompetence for hours. I would highly recommend that you avoid this company at all cost .
I recently rented a RV through Outdoorsy and everything was set and good to go then the day before the trip Outdoorsy informed me I would have to increase my insurance by $150 and asked if I was OK with it. I had no choice and thought it was pretty bad of them to inform me the last minute and not upfront. When I asked why they said that was proprietary! of course.
I would stay away from a company that does customers that way.
I have had an RV listed with Outdoorsy for 2 summers, I have had great renters and certainly do my part making sure it is stocked and clean. Outdoorsy takes money from the renters for insurance in case of any damages, in July a renter accidently scraped a parked car as he was pulling out of a tight parking space.
Filed a claim with Outdoorsy, that same day, it is now October 14, got the estimate through a body shop, roughly 2100.00. Outdoorsy has done absolutely nothing in getting this paid. I recommend if you are an RV owner, do not go thru this company. They take their cut, and that is it!!! I'll be contacting the BBB, as well as an attorney for damages.
A complete waste of time for 3 months. The RV is sitting in the body shop, as they are waiting to get paid from this scumbag company. There are laws against taking money for insurance, then burying your head in the sand when a claim needs paid. I am beyond pissed off.
Outdoorsy is a horrible service, great idea but horrible service.
They do not scan renters well,
I only rented my RV twice.
1st time Renter cracked windshield put a claim in with outdoorsy, a week later after renter got back security they denied claim.
Cost me $6,000.00
The next time I rented I clearly had a policy no towing and no pets.
Renter towed a trailer up the mountains of colorado and did engine damage.
Then renter broke slide outs, then renter broke a hydraulic Line, the entire time outdoorsy saying they will handle and take care of.
They did alright, they gave renter another RV and left Mine 1,600 miles from my home, where I arranged tow, I arranged repair shop, and once again they made promises to pay everything, they ended up releasing security deposit back to renters and denied all claims.
My RV is still stuck in Denver.
I do not have an old RV its new, a 2018 Tiffin Phaeton.with inly 30,000 miles on her, serviced by dealer every 5,000 miles.
Evertine I call outdoorsy I speak to someone new where I need to go through the entire explanation, and no-one has a direct line ir will give you there last name so you can never call them back again.
My wife and I were sick, over dealing with them, they are horrid.
Do not use. Don't even try once.
Unethical, irresponsible company. The rv owners do a bait and switch with policy parameters. And if you think they care about you or you family's safety and well being, think again. If the creekside fires were not enough to ruin our vacation. The owner ryan chriswell refused to refund us our payment. Outdoorsy did nothing except refund me the insurance and damage fees. Ryan chriswell scammed me out of 1k.
Do not rent from this company. They are extremely difficult to get in contact with and the insurance coverage you purchase through this company is a joke. I rented an RV and the tire blew out 20 minutes into the trip due to dry rot. The blowout debris struck the water lines underneath the tire well and we were without water the entire trip. The owner filed an insurance claim and somehow, I'm responsible for the blow-up and the damage sustained from that, something completely beyond my control. They not only kept my $500.00 deposit, but they also charged my account for $1500.00 deductible for the insurance that I purchased through them. Then, they filed a insurance claim with my parent's insurance company. Not even sure how they got this information. I've sent several emails and called several times regarding this and no response. When I was finally about to speak with a representative, they could not explain what was going on and told me the best way to communicate was via email. Stay Away!!!
Let me tell you about the HORRIBLE experience I just had with Ourdoorsy. I rented an RV from a local owner, George Llard, order number 2082940, telephone (text only) number 720-513-4266, through Outdoorssy (real company???)
The owner told me I could pick up the RV but Outdoorsy gave me no option to click this preference so I messaged Outdoorsy. They DO NOT get back with you before 4-5 days and they DO NOT read the questions you send them. This was my experience. So I messaged them repeatedly.
Then I messaged George, He told me to call them with the order number so I did. No one answered. I have called Outdoorsy over 15 times and no one ever answers the phone. When they did message me (after another 4-5 days), they had not read my message and they wanted my contact information.
I gave it to them but the issue was never resolved. They took off the delivery fee but I asked them when I would know the address I was to pick up the vehicle from to no avail. They could not even give me a timeframe in which they would fill in this vital, yet missing information.
Now, some would say "just wait, they'll get around to it before it is time to pick it up."
Here is my dilemna - Outdoorsyonly gave me only a certain amount of time to cancel and receive back my reservation money, the time for which would have expired if I had done it that way. Now, if a company is legitimate, would they not want to make their customer feel comfortable with a transaction? And, if they were not legitimate, might they treat their customer in this manner? You bet!
So, the owner cancelled my booking because I asked for the address to pick up the vehicle. There is something rotten in all of this. I definifely would not recommend Outdoorsy, nor anyone who offers their RV through Outdoorsy.
I hope I get my money back but I have to say that I am in doubt of this because Outdoorsy sent me a message telling me to log-in to their site to retrieve it. When I did, I discovered no mechanism or link to do this (all bogus!!)
That is my review.
My experience was not as bad as the ones above, but I have dealt with enough customer service departments in my life to know when you are getting the runaround. I could not get a straight answer from anyone about the simplest of questions, like: how do I add an additional driver to the insurance. The van that was supposed to be equipped with cooking utensils and a stove was not, the listing was changed to not include these items after I complained about their absence. The were some very questionable, yet easy to fix safety issues with the interior of the van. The most glaring example: large metal brackets with sharp edges attached to the ceiling by the walls of van. If you were sitting on the bed leaning on the wall (where else are you going to lean) you could easily bang/cut your head on one of these. The van had mechanical issues that caused a strong front end vibration that got worse by the day and had us worried so we modified our trip. The absence of window washer fluid while driving a shaky van in the dark on busy roads kicking up dirt was not okay and showed the absence of care that went into the whole van set-up. The van owner actually switched vans with us after we pointed out that shaking was clearly getting worse, but the 2nd van had its own set of issues that made sleeping super uncomfortable, could not charge any electronics in it, or use lights at night. These are just stupid things and I could keep nit picking, but why bother. We did have a decent trip, but that was everyone working really hard to not discuss how uncomfortable and disappointed we were. When you have a trip planned and you are thousands of dollars invested in plane tickets and van rental (as your accommodations), with limited time to enjoy yourself you need as few hassles as possible. It is sad to have this be an over shadowing memory of this trip.
It was amazing until they made us pay 945$ for a repair 2 MONTHS AND A HALF after we gave the RV back (with no warning, of course, they just took the money out of my VISA card).
Outdoorsy was ready to make us pay almost three times this amount if the RV owner hadn't made inquiries of repair agencies. We are truly DISAPPOINTED.
C'était génial jusqu'à ce qu'ils nous fassent payer 945$ pour réparer deux barres en métal DEUX MOIS ET DEMI après notre retour en Belgique (sans aucun avertissement, ils se sont juste servi sur ma carte VISA).
Outdoorsy allait nous faire payer presque 3x le montant si la propriétaire du RV ne s'était pas renseignée de son côté. SUPER DECUS!
I have a BIG issue with Outdoorsy. They parade the fact that they have a binding dispute resolution process which ensures that disputes between renters and owners have a forum for resolution. Huge problem with that though - outdoorsy doesn't hold any money in escrow while there's a pending dispute. In my case, the RV wasn't operable or maintained, and we were forced to return it to the owner after only 1 day rental. Even though I immediately initiated a refund claim, outdoorsy still paid the rental fee in full to the owner. Then, in retaliation for the claim, the owner made false claims on my deposit. After the outdoorsy dispute resolution process failed, the matter was referred to their outside Arbitration provider, FairClaims. The arbitrator ruled 100% in my favor, but it's to no avail because outdoorsy already paid everything the owner claimed to the owner. So, I have a legally enforceable arbitration award, but no refund. How's that for bait and switch?
Rented an RV through Outdoorsy and first day on the trip the air-conditioning fails while traveling from Nevada int Utah during summer. Repeated phone calls to owner not answered. Repeated phone calls to Outdoorsy. Informed I have to have repairs approved by owner or I'm liable for the cost. Owner wouldn't answer; horrible support from Outdoorsy. Probably will never rent an RV again.
We reserved and PAID for a camper from "Chase in Hortonville, WI" on outdoorsy.com, well in advance of a racing event in Crandon, WI.
On our 4 hour ride to the event we received a message that he was having "car trouble" and our camper would be delayed.
He pulled a no-show and left us homeless at the racetrack. We spent hours on the phone with outdoorsy.com trying to get a replacement camper. They were not very helpful or empathetic to the situation.
A smaller camper was finally found and able to be brought out much later that night. Outdoorsy still wanted to UP-CHARGE us! Crazy. That was another hour of arguing and waiting on hold to talk to multiple supervisors. Finally we agreed to the original rental price, which is still crazy because we wasted our entire first day of our Labor Day weekend vacation stressing and making calls to find a camper to sleep in and it was much smaller than the original. We will NOT be using this service again.