59 ‘Oshen Watch’ Reviews
The watch is cheap and not accurate. The major challenge is their product support. It is non-existent. You can't call them, only communication is by email.
Delivery is sloooow, It takes weeks to get a reply to email.
The return policy -- you have to send the watch back via UPS/USPS. Then request a refund. It has been 3 weeks waiting for confirmation of my return and refund.
I will be contacting my credit card company to intervene.
WARNING -- don't buy this watch.
LIKE MANY OTHERS, IT WAS FRUSTRATING TRYING TO CONTACT THE COMPANY. BOUGHT IT IN MAY, RECEIVED IT IN JULY. WOULD NOT CHARGE AFTER FIVE OR SIX TIMES. COULD NOT REACH ANYONE VIA EMAIL OR PHONE. GOT MY CREDIT CARD COMPANY INVOLVED AND WAS CREDITED THE ENTIRE AMOUNT. THESE GUYS ARE A JOKE AND CONTINUE TO WELL IN THE USA.
DON'T BOTHER WITH THIS WATCH! MOST OF THE DATA IS INCORRECT!!
I was excited to get a watch to track my sleep. I got the watch and it took a bit to find out how to charge it. In the end it is easy, but not straight forward. The big problem is that the display is just not responding in way that it is usefull. Had to touch it multiple times to get it to show some screens that do not stay lit for mare that 3 seconds.
The biggest problem is that the app that is supposed to connect to it does not recognize it, so it is completely useless.
Will not find FitPro app on Google playstore that will work with android bluetooth function. Pice of junk and not worth buying. Looks like everyone has same feeling.
Waited about six weeks. Got it. Told to download ther phone app called FitPro. When it installed, had to agree to something to use the app. However, the agreement is in Chinese. Not going to agree to something that I can't read and agree to - who knows what you maybe agreeing to by clickin on "Agree". Further, the strap has to be pulled off the watch which involves some severe pulling on the strap to get it off. The strap will NOT withstand very many times of being pulled off before it breaks. Apparently no way to get replacements. You get what you pay for. In this case, the hype on the watch and the price made it attractive -- but is really just a cheap piece of junk. Do NOT recommend buying this product.
DO NOT PURCHASE this watch. The watch is very cheap and does not charge up with the USB charging method. It will stop working in a few tries at charging. Worst part is NO CUSTOMER Service and no agents to contact. It’s a company to stay away from. They claim to have a returns policy but I found that it was impossible to reach anyone. They just take your money and that’s it.
I have waited since May for an order. i emailed and emailed, NO RESPONSE. Finally, when i got in touch with them by phone. Had a long wait. When i finally got in touch I just cancelled my order!!!
My order was made in MAY, ITS AUGUST !!! I still have NOT received it. I emailed and emailed and emailed and STILL NO RESPONSE. I FINALLY got through on the phone. Because there was no response to the customer, I cancelled my order.
It took 2 months to get it and it was only after I called to cancel order. 2 days after receipt I contacted customer service as the Blood pressure and heart beat was completely off compared to my automatic BP arm meter tested by cardiologist. Customer service stated it did not work???. I have slept with it on my wrist 2 nights and it has yet to record any sleep data. The Oshen Watch does sync with my phone, the unit does notify you of a phone call, neither of which I purchased it for!
Do not buy this unit!
****WARNING WARNING WARNING**** DO NOT FALL FOR THIS! IT IS A BIG SCAM ... READ THE REVIEWS ON ALMOST ALL MEDIA... 99% NEGATIVE. We ordered two of these and waited four months for delivery with all kinds of excuses. When they arrived we followed every instruction charged them fully and turned them on. Each one lasted only one minute! And if you read the reviews you will see that is not uncommon. Then of course their so called customer service won't respond. You get stuck with these things. THERE ARE ALTERNATIVES ON AMAZON!!!
DO NOT BUY THIS PIECE OFJUNK. There is no such return if not satisfied, I have tried calling sending emails and have gotten no response. It is a scam all they do is take your money .....watch does not connect to the phone, nor does it do what they claim it does. I am still trying to get my refund. DON'T WASTE YOUR MONEY OR TIME BUYING THIS JUNK.
I ordered the Oshenwatch May 25th and they took my payment immediately. It's August and still nothing but fake tracking info. No response from their email and their phone is nothing more than an automated joke giving you wait times for customer service who never answer. I did not realize this junk watch came out of Hong Kong when I ordered until I tried to contact them about the delay in shipping. Shame on me for not checking where the company was located! Anytime I purchase anything and find out it was made in China I return it at once or throw it in the trash! Nothing but trash!
Ordered may 15th and it finally arrived July 31st.
Cannot get to pair and the instructions leave so much to be desired. Doesn’t have the functions that I ordered this phone for. Definitely a scam and no way to contact anyone for a refund since they never respond.
I ordered two watches on 12 June and received them on 29 July. They were kind enough to provide me a discount credit due to the delay. There were no instructions on how to charge the watch and nothing in the instructions mentioned the USB plug on the watch itself. I called customer service to get this information. That alone led to difficulty in setting up the watch. After several hours of working with the watches and trying to figure out which App (there is more than on FitPro App) to actually download I got the watches to sync with my iPhones. I found it difficult to use the different functions and to get the time set correctly. I then found it difficult to disconnect the wrist band to get the be able to charge the watch. Lastly I found it to be too uncomfortable to wear 24/7. I felt the need to return them as it just was not a fit for me or my wife. The customer service was great except for the difficulty I had in understanding the conversation between them and me. This might be a great watch for some, but it's just not a product we choose to keep. It is not a scam like others mentioned and it does sync with your phone if you select the right program.
I do not recommend this device. During the first night of use it gained approx one and a half hours while on the second night it lost half an hour. This also occurred one afternoon. Seems that it needs to be near the phone to maintain time it does not do it by itself.
Blood pressure readings are questionable when compared with a monitor. It even gives the same or similar results whether worn or not.
I also find that it does not readily respond to lifting and twisting the wrist Often requiring multiple attempts.
Then there is the lack of reasonable user guide info.
The Oshen watch is a dreadful time keeper. The first night in use it gained an hour and a half while the second night it lost half an hour. Seems it must be in vicinity of the phone to maintain sync. The other functions become questionable as blood pressure readings seem the same when worn and when not.
Thus I classify it as an unreliable device and cannot recommend it.
First, it took two months for it to arrive. The same week it arrived the band kept separating from the watch and would fall off. The last time it self detached it fell to the floor and the watch cover came off. I put it back on but it no longer works. I’ve tried contacting them several time by email but have not received a response. I tried the phone number and get nowhere. So far it's been three weeks since I received it and it stopped working and have not got a response.
Bought this item on June 9th 2020. Today, July 27th 2020 I still have not received my product. After numerous phone calls with no return to my messages and numerous emails trying to see why I have not received my order (still with no response) I have finally given up on them. I have noted other people who have been scammed as well. You should know they use Paypals logo on their website but I do not suspect that PayPal is associated with these people at all. For $50 I don't have lots of time on my hands to follow up with PayPal but just recommend people stay away from these clowns.
LIKE EVERYONE ELSE WAITED AND WAITED FINALLY SHOW UP COMPLETELY PIECE OF JUNK.