OneGreatFamily.com is a website that promises people an easy and effective way to track down, create, maintain, and expand their family tree using their high quality, comprehensive tools and resources.
How Does It Work?
According to their website, OneGreatFamily works differently from other genealogy websites in a few important ways. First, if their website identifies a person in your family tree that has been identified in another member's family tree, their information will automatically be merged with yours.
If their website identifies a person that matches with your family tree, but the rest of the members of that tree conflict with yours, that data will not be automatically synced to your tree. Instead, you will be notified of the match and given the ability to look at that tree, compare it with yours, and determine which tree appears to be correct.
While no one will ever be able to change your tree, they can discuss potential changes with you, or collaborate with you to find further information.
There are three available subscription packages for this website at this time. The best value is their Annual Subscription, which is $79.95 for twelve months. They also offer a Quarterly Subscription, which is priced at $29.95 every three months, and their monthly subscription is priced at $14.95 per month.
All subscriptions comes with a 7 day free trial of their services, and customers who cancel during that time will not incur further charges.
Because this website does offer a 7 day free trial of all their subscription packages, they do not appear to offer an official Refund Policy at this time.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 877-643-8733 or by submitting them directly to their website through the Contact Us link.
The only complaints associated with this website seem to have to do with their billing policies. Customers complained that when they attempted to cancel their subscriptions they were told they did not cancel early enough before their renewal date, but customers claimed this policy was not made clear to them in advance.
Competitors and Alternatives?
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