Nuuly.com Reviews

About Nuuly.com

Change your clothes, change your life - at least, that’s the motto that Nuuly.com seems to go by.

What is Nuuly, you might ask? The brand is a fashion website that specializes in offering some of the trendiest clothing out there. It acts on a basic principle - if you’re like many of us, you’re probably quite indecisive when it comes to your clothes. You might buy clothes this week only to find that you have no interest in wearing them twice in a row.

Here’s how it can help.

How Does Nuuly Work?

Nuuly offers consumers a new way to experience clothes. The process is simple. All you need to do is subscribe and select six items. You will do this every month, selecting six pieces for just $88. This allows you to explore new trends, to get creative, and to experiment with  new styles. Each month your Nuuly box will contain a variety of clothing rental items that you have personally selected.

You can mix and match pieces in any way you want. For example, you could select four vintage tops and the same dress in two different sizes. Or you can try six pairs of jeans - or try one of everything! It’s all up to you.

You don’t have to worry about laundry or repairs, either. The price of these services are included in your plan and don’t add any extra charge. There are very few rules with  Nuuly, which is what customers like best.

And what if you fall in love with one of the pieces you’re trying out? No worries! You can buy it. All you need to do is purchase it, send back the rest of the clothes by your billing date, and repeat the process.

Nuuly is all about discovering new trends and surprising yourself with your clothes. You can try a variety of looks without having to spend a ton of money. Nuuly offers a ton of brands, from Amadi to Daniel Rainn to Eri + Ali and more. They even have designs by Free People and by their own line, Nuuly Vintage.

If you’re hesitant about getting started, that’s ok. You can start by browsing the site to see what kinds of clothes are available. You can browse by category, examining a wide variety of jeans, tops, dresses, sweaters, jackets, skirts, and more. You can also search by size, like maternity, plus sizes or petite.

If you are looking for more in-depth suggestions, just browse by look. This will walk you through a range of clothing options, all categorized based on the event. There are sections like Fall Looks, 9 to 5 Looks, Fall Denim, and more. Other occasion categories include work, casual, daytime event, night out, and cocktail.

Cost and Price Plans

Nuuly costs $88 per month to join. There are no hidden fees and you only have to pay sales tax where it’s applicable. However, it’s recommended that you sign up soon - Nuuly is super popular and there is often a waitlist to join.

Competitors and Alternatives

Nuuly isn’t the only clothing company making waves with its subscription boxes. Aspiring fashionistas should also check out Rent the Runway and FTF Closet.

When comparing Nuuly vs. Rent the Runway, the first thing you should know is that the costs are almost identical - but with Rent the Runway, you only get four pieces. However, for an additional fee (at a total cost of about $159 per month) you will be given access to an unlimited wardrobe that you can swap out at any time.

Another new subscription rental service is FTF Closet. With FTF Closet, you will receive three items at a time and keep them for as long as you want. Only available in plus sizes, the clothes from FTF CLoset are from a wide variety of brands.

Online Customer Reviews/Complaints

Customers love how easy it is to try new styles and experience new things with Nuuly. And if you really love Nuuly, you might want to consider signing up for the Refer a Friend Program. This program gives you a $10 invite for a new subscription - this reward goes both to you and to your friend.

Nuuly has few customer complaints, but one has to do with a feature that is common with other clothing subscription services - just not with Nuuly. Unlike other companies, Nuuly does not allow you to swap out for different pieces during the month. Instead, you need to wait until the next billing cycle. Some people also suggest that Nuuly should include bonus items, like inexpensive jewelry or perfume,  in their boxes if you have been a loyal member for six months to a year or more.

Customer Service

When you are renting clothes, you likely want to do so from a company with a reputable customer service department. Nuuly offers just that. The customer service team is responsive, with support available via chat from Monday through Friday, 9 am to 5 pm. You can also stay connected via Twitter, Facebook, and Instagram. Unfortunately, no contact number is listed online.

Need to cancel a subscription? No problem. You can either pause or cancel a subscription directly from the Nuuly website. In order to cancel, however, you will need to have sent back all non purchased items. Otherwise, with Nuuly, there are no late fees, no shipping fees, and no damage fees.

Where to Buy?

You can sign up for a Nuuly subscription box by visiting the website. Simply click on the sign up link and you will be able to create an account and subscribe. They will walk you through the process of building a profile. Once you pay for your first subscription, you can start adding items. You’ll receive your Nuuly box via UPS two-day shipping. The clothing will arrive in a reusable bag, which you will also use for returns.

Is Nuuly Worth It?

Buying clothes is so yesterday. If you’re ready to try out a new trend and rent clothes instead, you’ve got to consider Nuuly. Unlike other clothing rental companies, which often charge you fees if you damage the clothing in any way, they allow you to truly experience your clothes - by actually wearing them as if they were your own. All the clothing items are yours until you send them back.

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