Norton Antivirus Reviews

Norton Antivirus
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3 ‘Norton Antivirus’ Reviews
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1 Review

ITZ A FAKE



December27, 2013

I'm a software developer, and Norton always detects programs compiled with Visual Studio as malware, when they aren't. Those programs get deleted, and I lose my work if I only had the executable. Norton saving your computer? Yeah right, get AVG and Malwarebytes.

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Ryan J
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Can't Go Wrong



November29, 2011

I've had a version of Norton for just about my entire life, and I have to say, I've never had an issue with it. My computers have always run smoothly and I can honestly say, I've never had a virus that has crippled my computers in anyway.

My brother has his computer and he doesn't believe in paying for his anti-virus software, and has a few free programs running on his computer. Most times, they don't work, and his computer is sluggish and seemingly not very secure. When they do work, they repeatedly notify you about something going wrong with your computer, and you think it's going to explode on your desk.

I just had to renew my subscription, and when I do, they provide it to go along with my computer, plus 2 others. You better believe I removed all of the junk from my brother's computer and set him up with Norton, there's no other way about it. The products they offer are terrific, and for the past 10+ years, I've never had an issue.

If you want a trusted, veteran player in the anti-virus field, Norton is the hands down way to go!

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Ryan
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Good Products, Bad Service



November27, 2011

A year ago, I purchased Norton 360 for my desktop. I purchased and installed the software and was satisfied for two months. Then I got a virus from an email that I had scanned and had evidence that I scanned since I backup my scan logs. I have auto update so I wasn't behind on that. I called in to get help removing it and was told I had to pay an extra $49.99 for that service.

I had just switched from McAfee because I was told that Norton was better by friends, but McAfee didn't charge for assistance in virus removal if updates were good and scans were logged. I paid the fee and had the virus removed. A week later the same virus came back and I called back in. They wanted me to pay again. I told them that I had just paid to have the virus removed and that the file it was reading from was from the previous download.

I spoke to customer service for three weeks everyday getting transferred between departments, hearing from people saying, "if you just pay the removal charge we can get that off." I had to repeatedly explain that I had already paid to have the virus removed and it wasn't. Finally, a genteman from Seattle who works for Norton called me and said that my case had been emailed to him. Within 10 minutes he fixed the issue and gave me a reinstatement of those three weeks of protection.

I have had no problems since, but it's not that I say the product is bad, it's that when you purchase a service based product like this, some basic customer service is expected and Norton has apparently forgotten this little fact. Which is why once my subscription is up I am going back to McAfee. At least they know how to take care of customers.

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1 Comment
Ancient One
June 10, 2012

How can you say that the product is good when it allowed the virus infection in the first place? I have used Norton antivirus and firewall products for over 20 years, and I was thinking of trying Norton 360 on the next renewal. However, this review makes me wonder. And I've seen a recent review that places Norton below other products. In the past, it has been better rated.

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