New Look Reviews

New Look
( 1 reviews )

New Look is a brick & mortar and online retailer that describes themselves as a leading 'fast fashion' retailer whose aim is to help customers find exciting and accessible fashion from around the globe. 

New Look is originally based in the United Kingdom but has since expanded to more than 1,100 stores in over 120 countries.

How Does It Work?

According to their website, they work to source from suppliers all over the world so they can address new trends quickly, which allows them to move fast and keep up with the rest of the fashion world, turning designs around to their shop floor in just 10 weeks.

Online shoppers can go straight to their website and search through their collection by category, including Womens, Shoes & Accessories, Maternity, Plus Sized, Mens, Teens, Sale, and more.

Cost & Price Plans

With such a wide range of options in their store and online collections, there is no way to quote a specific price range for their products.

There are many factors which will impact cost, including materials, whether or not the item is on sale, and shipping costs. 

Refund Policy

Customers that wish to return items by mail can do so within 28 days of receiving their goods, and sale items can be returned either in store or by mail within 14 days of receipt.

All items returned by mail within the appropriate time period and in the original packaging are eligible for refund.

Unfortunately, pierced jewelry, swimwear, and hair extensions cannot be returned if the hygiene tag has been removed from the products, and fragrances cannot be accepted for refund or exchange once they have been opened.    

Customer Service Contact Info

Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by telephone at +44 800 0926 0926, or by submitting them directly to their website. 


In general, seems to have happy customers that give them positive reviews online, praising the quality of their products as well as their level of fashion and on trend looks.

Competitors and Alternatives?

There are other clothing companies that offer online access to their collections for their customers, such as 6pm and many more.   

If you have any experience with New Look or their products, please leave your reviews below.

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New Look Customer Reviews

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November 30, 2021

had the best service today at Llantrisant newlook

shauna has a beautiful sole inside and out so help she was amazing first class service nothing was a issue for her if you ever needed a personal assistant I highly recommend shauna