NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 7 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at Service@NewChic.com. Unfortunately at this time, they provide no phone number or other form of direct communication.
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
31 ‘NewChic.com’ Reviews
dont waste your money. Poor quality and terrible service. Still waiting for items ordered over a month ago. Trying to return an item but customer service is not responding very well. A lesson learned,
Strung me along fur two months with phony promises that shoes should arrive any minute; fake "tracking" report (mostly in Chinese) claimed they'd already been delivered; when I inquired I just kept getting emails saying "Congratulations! Your order has shipped!"
NO order was ever received!
Fell apart on first wearing
The quality is the worst I have ever seen. I bought a dress, I even managed to guess the right size, it was a little big for me ..but ok.
The seams ripped apart on the first wearing... Very upsetting. Steer clear of new chic ...more like 'old sh**! '
Not a happy camper with this company
All the items I have purchased from this company do not fit. I made the mistake of ordering several items before I knew about the size difference. Now I have an order out that I paid for and have not received. It is for ladies underwear. I liked the product from an earlier purchase. There is no real way to get them to answer your questions. I am giving up. I think it is a scam.
Scam! Stay clear of NewChic.com
It's been almost 2 months since I ordered a men's fall jacket from NewChic.com - and surprise, surprise, I still haven't received it. We have reached out to their 'customer service' and we just keep getting the same response. We keep getting different variations of this:
Thanks for your email .
The tracking number is xxxxxxxxxxxxx
Please contact with your local post office with this tracking number xxxxxxxxx to try to get the order .
Thanks for kind understanding .
Hope you will receive the order soon .
Look forward to hearing from you .
Best wishes ,
We have received 6 response similar to this and we finally even went to our local post office to check and the post office said we should never have to do something like this.
It's a flat out scam and unfortunately I'm now out $100.