NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 30 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints at https://www.newchic.com/Contact-Us-hc10.html. There are options for live chat, email, messenger and phone call at +00852 -81931379
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
159 ‘NewChic.com’ Reviews
Shipping takes forever! I contacted customer service about paying for expedited 7-day shipping that I paid for and the item took almost a month to arrive. I was told that shipping cost was based on if the item is in the warehouse at the time I placed my order. So, I asked for a refund for my shipping cost and was refused. I was told that they count from the day it's available in their warehouse. I've never heard of any company that does that. So, if I place an order for overnight and it's not in the warehouse then I won't get it overnight but will be charged for overnight.
1. They are not high-quality men's shoes as stated. There was a Defect where side stitching meet's toe.
2. I wear an 11, followed all sizing instructions ordering a 12, as recommended.
3. The morning after the shoes arrived I wore them for an hour, they were snug and needed more padding at the ball of my foot. When I took my foot out the sole insert's came out with them. "I was bare foot" I put on socks thinking this would give me more padding, then the zipper was unable to close? I was going to return them and found it would cost $32.00 cheapest shipping with no guarantee. Which was more than 2/3 of what I paid. BUYERS BEWARE
They cancelled orders, when there web site says they have stock. Orders take forever. My order has been leaving the warehouse for a month. I will not order from them again.
Good quality products, wide range and colors and true to size. Refunds and responses are prompt and have not encountered any inconveniences to date. I am their happy shopper. Have spend hundreds if not thousands of dollars with them and is worth every penny.
For more than half a month now, I am still waiting for my refund. Dont buy here if you dont whant to risk not geting youre money back.
I can only praise the customer service of NewChic.com.
Yesterday i received a mail that my order couldn't be delivered because i gave the wrong address.
And i did. It was my mistake. I was refunded immediatelly. I was informed about everything through mail and the responce was immediate and the person i was talking to, was more than kind.
In fact i already placed a new order.
I have to add that the products are exactly as you see them on the app!
I have bought several pairs of shoes from New Chic. They are gorgeous, low in price, super comfortable (I need low heels at my age!) and I always get rave comments on them. People want to know where I got such gorgeous shoes at such a good price. One VERY IMPORTANT THING: New Chic advises you to measure your feet and check their size chart. For some reason, their shoes run small and I must order a Euro 43 instead of my usual 40. So follow their advice and you will be glad you did.
Oh - also when my choice of shoes was out of stock, they were courteous enough to notify me and offer me a choice of options - I choose to wait until they're available (they are now!). Thank you New Chic!