NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 30 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints at https://www.newchic.com/Contact-Us-hc10.html. There are options for live chat, email, messenger and phone call at +00852 -81931379
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
159 ‘NewChic.com’ Reviews
Your "tracking system" does not work and you know it. It is designed to confuse buyers and hopefully frustrate them and wear them out, just like your "sign in" link. The NYS AG will be coming for you.
Basically they stole my money. I ordered two shirts in March, paid for them through Pay Pal and a credit card, never heard anything from them and never received the merchandise. Tried to contact them several times without success. I'm now following up through the credit card company and Pay Pal (and the NYS Attorney General), but DO NOT do business with these criminals.
I ordered three items, two separate orders, early Mar 2020 and unfortunately it coincided with the lockdown in our country. So I could understand the delays but got frustrated by early May to haven't still received both packages so I applied for a refund request on the site and was pleased to receive a response immediately saying that they would investigate the matter. The next day they tell me that customs restrictions in my country is making it difficult to deliver the packages and if I would rather cancel the order. Since I really liked the items I ordered. But by end May I received another email saying that one of the packages cannot be delivered anymore and if I would want a refund so I said yes. I received an email from them June 4 saying that the refund has been processed and to wait 7-14 days for it to appear on my credit card. I received the refund the next day Jun 5. I only gave 4 stars for now because I have yet to receive the other package but would like to commend them for their honesty and initiative in informing me about their inability to deliver and for their willingness to refund me fully for what I've ordered. Though I've read several horror stories of not receiving orders and refunds, I am pleased to say that my experience with them has been quite different. I just hope my other package arrives soon and if that happens I'll give them 5 stars.
Over two months ago I ordered two shirts and a pair of shoes. I recieved the shoes two months later, no shirts. Im out $40.00 Its going on three months and now I cant find a tracking app. Don't go any where near this co. ck
I ordered an number of items and have only received 1.
Loved the blouse. But, the company is VERY, VERY SLOW to ship. I tried to cancel items, some were canceled. Some may have been shipped by May 27. Frustration to deal with to get to customer service. That is a shame since they have neat, different clothing for plus size women.
Found the perfect gift for my grandmother who loves cats - a stylish shirt with a unique cat design. Prompt international shipping (even in the midst of a pandemic!). Very happy.
I LOVED THEIR LINE OF CLOTHES ON WEB. I ORDERED TWO TOPS IN MARCH, PAID THROUGH PAYPAL AND HERE IT IS MAY 8 AND STILL HAVEN'T HEARD ANYTHING. NO WAY TO TRACK MERCHANDISE EITHER. VERY BAD COMPANY. AND NOW BELIEVE IT COULD BE A FRAUD, THEIR COOKIES KEEP COMING ON MY PC AND WON'T STOP.....VERY UPSET. WILL WAIT A LITTLE LONGER THEN WILL GET IN TOUCH WITH PAYPAL TO REPORT.