NewChic.com Reviews

NewChic.com
Based on 158  Reviews



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About NewChic.com

NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.

How Does It Work?

According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want. 

The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier. 

Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.

Cost/Price Plans

With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.

Refund Policy

The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them. 

First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 30 days from the date of delivery in order to receive a refund.

Customer Service Contact Info

Customers can contact their Customer Service team to discuss any questions, concerns, or complaints at https://www.newchic.com/Contact-Us-hc10.html.  There are options for live chat, email, messenger and phone call at +00852 -81931379

Reputation

Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone. 

However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money. 

Competitors and Alternatives?

There are many other websites out there that claim to offer the same type of wholesale products and custom dresses, like Sheinside.com, TBDress.com, JenJenHouse.com and JJsHouse.com

If you have experience with this company or their products, please leave your NewChic.com reviews below.

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158 ‘NewChic.com’ Reviews
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1 Review

Scam



July2, 2020

Don’t waste your time delivery never happens or you wait 2 months after paying for expedited shipping. Avoid this company!!!

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1 Review

Is your company located in Hong Kong?



July1, 2020

I have looked online at various comments made about New Chic. Some look like they are happy with New Chic, some not. I can understand issues with shipping due to the virus that has attacked all nations. I did read one article that stated your company is Hong Kong. To me, it does not matter where you are located as long as the items I am about to purchase are shipped to me in a timely manner. I do NOT want to wait 2 or 3 months for items to be received. I am going to use Pay Pal to pay for my purchase. I feel better doing that then giving you my credit card information. I do hope you and your company would be aware of my fear of giving out such important information to you. I read your company is kind of new. I just know that I like so many of the items I have seen. I am kind confused on the sizing charts though. I plug my information in but I am just not sure what size I should get. If I wear between a 1X and 2X tops, would you recommend that I order the 2X size to be on the safe side. Thank you for any informtion you can give to me. Your clothes look like items that are not seen here in the USA. They just have a younger look to them. Take care. Thank you again for your response.

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1 Comment
July 02, 2020

Hi Sarah J Tinch. We are located in Hong Kong, China, and we offer online shopping. Newchic is a legal company started in 2015, that serves customers from over 220 countries and regions around the globe. Learn more: https://www.newchic.com/about-us-hc171.html
Kindly check this link which contains complete shipping time info: https://www.newchic.com/shipping-methods-hc160.html
We know the importance of easy and security payment. And we offer PayPal, VISA and MasterCard. And there's more, check out this link to see various local payment services that we support: https://www.newchic.com/payment-methods-hc159.html

The size range of different products varies, as well as the size letter due to different regions and manufacturers. And basically, our size chart relies on manufacturers' sizing judgments. Please take our size chart as the standard reference and choose a suitable size based on your measurement after measuring yourself, instead of the usual size you order.

Send us a message on Messenger if you need more support or advice from us. Or chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!

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1 Review

AVOID LIKE THE PLAGUE!!!!



June29, 2020

6 weeks later and still waiting. No response to emails, their supposed 24/7 chat line does not work, their telephone # does not work. A total scam!!!!

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1 Comment
June 30, 2020

Hi Robert DeMaio, we do get your disappointment. But we wouldn't be able to check here for you as this is a public platform.Please log into your Newchic Account and see your real-time order status. There you could find the estimated shipping time frame based on the shipping method you chose and the tracking information once the order has been shipped out.
Usually the email(https://www.newchic.com/Contact-Us-hc10.html ) team response time is within 24 hours and please do kindly check your spam later. Or drop us the order number using this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 or at Messenger.
Here is the phone number to our customer service.Please kindly be noted of the office time.
Phone: 13236173816
Office time : Mon. - Sat.
UTC- 6 1:00 AM - 6:00 PM
UTC 1 8:00 AM - (next day) 01:00 AM
UTC 8 3:00 PM - (next day) 8:00 AMWe will be happy to help!

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2 Reviews

Just received.



June29, 2020

I purchased a cotton shirt and received it today. Shipping took longer than expected due to COVID-19, however it was as nice as shown in pics. I'm satisfied.

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1 Comment
June 30, 2020

Hi Kazuya Sasaki. Thank you a lot for your excellent comment and we are glad to hear that you are satisfied with the items.We are also striving to provide a satisfactory shipping service to our customers. Welcome to Newchic again and have a nice day.

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A CONFUSED WILLING BUYER



June24, 2020

I am very confuse after reading a couple of reviews; two says that your company is honest the other two says the contrary. A few minutes ago I was trying to place an order on line and it was kind of confusing because aa the end only showed that I have selected 2 items and I have selected 11 for a total about $184.82 without taxes and S H and New Chic total was $39.47. Well to make the story short I decided not to buy anything from New Chic and believe me there were lots of stuff that I really like with a perspective to make a second order. Sorry but Not Sorry; I am confused, Thanks for reading my Review and publish it.

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1 Comment
June 28, 2020

Hi Trinitaria Magggia, we're sorry to hear this! Please try to change another browser or clear the cache, and try again in somewhere with good network.And we would like to know more about it to provide support. Drop us a some screenshots to show the problem via Messenger so we can assist you further. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!

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2 Reviews

Got a quick reply.



June24, 2020

I asked a question about the status of the shipping. Response was fast and kind. Good isn't it?

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1 Comment
June 28, 2020

Hi Kazuya Sasaki, thanks so much for letting us know about your great experience with customer service! We appreciate the time you've taken to contact us!
Have a nice day~

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1 Review

Mens Multi Color Graffiti Chest Pocket Round Hem Loose Short Sleeve Shirts



June21, 2020

I like the design/color arrangement of the shirt. The only issue is their size chart is not true. It runs smaller than what the chart states.
I ended up having to order a bigger size. As an example I usually take a extra large shirt, with their chart I needed to order a 2X, however it was too tight in the chest. Had to order the 3X!

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1 Comment
June 22, 2020

Hi.Rick Sikora. The size range of different products varies, as well as the size letter due to different regions and manufacturers. And basically, our size chart relies on manufacturers' sizing judgments. However, if the product does not meet the size chart or not fit you, please contact us via the link. https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You could also find us on the messenger. Thanks.

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2 Reviews

Scam



June16, 2020

Your "tracking system" does not work and you know it. It is designed to confuse buyers and hopefully frustrate them and wear them out, just like your "sign in" link. The NYS AG will be coming for you.

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1 Comment
June 19, 2020

Hi,T Hommel, we're sorry to hear this. It is normal that the logistic company does not update the exact information on regular basis. Kindly check the shipping FAQ first at https://www.newchic.com/help_center/shipping-faq157.html , since your order has been shipped out.
We'd be happy to look into this for you, just drop us the order number(PayPal invoice id, 8 digits) from this link. https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2
You can also find us on Messenger. Hope to hear from you soon!

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