NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 30 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints at https://www.newchic.com/Contact-Us-hc10.html. There are options for live chat, email, messenger and phone call at +00852 -81931379
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
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167 ‘NewChic.com’ Reviews
I ordered a smart watch from this company on May 20, 2020. The day after I placed my order I received an email confirming that my order had shipped. In June I contacted the company and was given a tracking number. The tracking number was for the product showed it was shipped from China. Then in August I contacted the company again and got the same tracking number that showed the watch was delivered. I contacted the company again beginning of August and they sent me an email saying I was being issued a refund and if I received the product just to keep it. It took a week for the refund to show on my charge card but I did receive the refund. I received the smart watch in the mail a few days ago (8/20/2020.) Thank heavens they gave me a refund before the watch arrived. It came in a plastic bag, when I opened it the box it was in was smashed but the plastic shell protected the watch. The watch battery is totally dead. The instruction said that the watch came with a charging cord but there is none. There doesn't seem to be a place to plug in a charging cord anyway. So I have a dead free watch. Not ordering from this company again.
I love the styles for plus-size women. However, the models wearing the clothing look like Q-tips with eyes. If you're going to offer p-s clothing, please hire larger women to model them so we can get an idea of how the clothes will look on us. Thank you.
Terrible. Size was grossly inaccurate. Return process said to email. Address not available. Phone # does not does not work. Like throwing money into the trash. That's where the shirts are going. Delivery took 2 mo
After waiting for almost 3 months my "dress" arrived. What a hoot! It is made from the cheapest fabric you could imagine and the stitching was so bad. Now, get me started on the sizing. Remember this is coming from China, so they do not even have the slightest idea about sizing clothing. It is a safe bet that all the clothing is made just one size and they sew different size labels in them. That saying my "dress" would fit maybe a 40 lb. child. I ordered a size 3x , the opening would not even fit over my average size head...it is that small!!! IT IS SO SMALL!!!!!!
So lesson learned and into the Goodwill box it goes. Then again it is so tacky I can not even image anyone paying more than 50 cents for it (about how much the fabric is worth)
Before I placed an order with this company, I sent an e-mail asking:
1. Where is this product manufactured?
2. Where is the company located?
3. Where is this product shipped from?
(I have waited as long as 3 months from China)
I was informed that they were located in New Jersey and that this product would be shipped from there.
I placed my order on July 3rd. On July 4th I got an e-mail saying it had shipped, which I found very odd. It is now July 16th and no order. Even if they had shipped my order by Pony Express on a lame mount I should have had it 3 days ago. I'm placing bets on a slow boat from China.
DO NOT DO BUSINESS WITH THESE PEOPLE
1. where is this product made? 2. Where are your offices? 3. Where is this product shipped from? The answer I got back was
I had a issue with an order, the customer service I received was outstanding
According to the site my order was shipped on April 30, with a maximum 45 days for delivery. Today is July 12 and I did not received my order. The tracking number they gave to you is fake as hell, you are not going to find where the package is. Their live chat is a joke. Today I tried to cancel my order but they said I have to wait another 35 days after the normal 45 days before they consider my request. According to customer service I should wait for delivery, send the merchandising back, them they will return my money. If they never delivery my order, I will never get refunded. Is this a scam or not?
There was a problem with the delivery of my merchandise (the courier said it was delivered, but I never received it) and NewChic gave me a refund quickly for the entire cost of my order.
Don’t waste your time delivery never happens or you wait 2 months after paying for expedited shipping. Avoid this company!!!
I have looked online at various comments made about New Chic. Some look like they are happy with New Chic, some not. I can understand issues with shipping due to the virus that has attacked all nations. I did read one article that stated your company is Hong Kong. To me, it does not matter where you are located as long as the items I am about to purchase are shipped to me in a timely manner. I do NOT want to wait 2 or 3 months for items to be received. I am going to use Pay Pal to pay for my purchase. I feel better doing that then giving you my credit card information. I do hope you and your company would be aware of my fear of giving out such important information to you. I read your company is kind of new. I just know that I like so many of the items I have seen. I am kind confused on the sizing charts though. I plug my information in but I am just not sure what size I should get. If I wear between a 1X and 2X tops, would you recommend that I order the 2X size to be on the safe side. Thank you for any informtion you can give to me. Your clothes look like items that are not seen here in the USA. They just have a younger look to them. Take care. Thank you again for your response.
6 weeks later and still waiting. No response to emails, their supposed 24/7 chat line does not work, their telephone # does not work. A total scam!!!!
I purchased a cotton shirt and received it today. Shipping took longer than expected due to COVID-19, however it was as nice as shown in pics. I'm satisfied.
I am very confuse after reading a couple of reviews; two says that your company is honest the other two says the contrary. A few minutes ago I was trying to place an order on line and it was kind of confusing because aa the end only showed that I have selected 2 items and I have selected 11 for a total about $184.82 without taxes and S H and New Chic total was $39.47. Well to make the story short I decided not to buy anything from New Chic and believe me there were lots of stuff that I really like with a perspective to make a second order. Sorry but Not Sorry; I am confused, Thanks for reading my Review and publish it.
I asked a question about the status of the shipping. Response was fast and kind. Good isn't it?