NewChic.com Reviews

NewChic.com
Based on 133  Reviews



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About NewChic.com

NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.

How Does It Work?

According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want. 

The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier. 

Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.

Cost/Price Plans

With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.

Refund Policy

The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them. 

First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 30 days from the date of delivery in order to receive a refund.

Customer Service Contact Info

Customers can contact their Customer Service team to discuss any questions, concerns, or complaints at https://www.newchic.com/Contact-Us-hc10.html.  There are options for live chat, email, messenger and phone call at +00852 -81931379

Reputation

Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone. 

However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money. 

Competitors and Alternatives?

There are many other websites out there that claim to offer the same type of wholesale products and custom dresses, like Sheinside.com, TBDress.com, JenJenHouse.com and JJsHouse.com

If you have experience with this company or their products, please leave your NewChic.com reviews below.

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133 ‘NewChic.com’ Reviews
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1 Review

turtle shipping



November30, 2019

They cancelled orders, when there web site says they have stock. Orders take forever. My order has been leaving the warehouse for a month. I will not order from them again.

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December 02, 2019

Hi,Diane Binns,
we do get your disappointment.Here are the different order statuses explanation below in the Help Center: https://www.newchic.com/help_center/order-faq167.html Since we wouldn't be able to check here for you as this is a public platform, please log into your Newchic Account and see your order status. Or drop us the order number at Messenger. We will be happy to help! You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!

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1 Review

MY ULTIMATE CHOICE FOR ONLINE PURCHASES



November28, 2019

Good quality products, wide range and colors and true to size. Refunds and responses are prompt and have not encountered any inconveniences to date. I am their happy shopper. Have spend hundreds if not thousands of dollars with them and is worth every penny.

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November 29, 2019

Hey Betty Leong
thanks so much for letting us know about your great experience with customer service! We'll let their leaders know so they can get the recognition they deserve. We can't wait to shop with you again soon!

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1 Review

Still waiting here



October9, 2019

For more than half a month now, I am still waiting for my refund. Dont buy here if you dont whant to risk not geting youre money back.

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October 10, 2019

Dear Iliyan,

We are sorry for the issues you have experienced and please kindly tell us the order number at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Usually the refund will be back to your original payment account except the payment method cash on delivery, Bank Transfer and Doku. Regarding to the refund time, please refer to the below link to check under the payment method you chose. https://m.newchic.com/help_center/return-faq169.html?cat_id=169 or https://www.newchic.com/help_center/return-faq169.html You might also contact your card issuing bank for verify the situation. Thanks in advance.

Best regards,
Newchic team

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The customer service is perfect!



September19, 2019

I can only praise the customer service of NewChic.com.

Yesterday i received a mail that my order couldn't be delivered because i gave the wrong address.
And i did. It was my mistake. I was refunded immediatelly. I was informed about everything through mail and the responce was immediate and the person i was talking to, was more than kind.

In fact i already placed a new order.

I have to add that the products are exactly as you see them on the app!

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1 Review

Gorgeous shoes!



September7, 2019

I have bought several pairs of shoes from New Chic. They are gorgeous, low in price, super comfortable (I need low heels at my age!) and I always get rave comments on them. People want to know where I got such gorgeous shoes at such a good price. One VERY IMPORTANT THING: New Chic advises you to measure your feet and check their size chart. For some reason, their shoes run small and I must order a Euro 43 instead of my usual 40. So follow their advice and you will be glad you did.

Oh - also when my choice of shoes was out of stock, they were courteous enough to notify me and offer me a choice of options - I choose to wait until they're available (they are now!). Thank you New Chic!

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1 Review

New Chic



August28, 2019

I now own 5 pairs of Socofy shoes sold by New Chic. Have never had shoes that are so comfortable

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Good Company



August27, 2019

Have loved everything I've gotten from New Chic. Sometimes it takes a bit to arrive but they are in constant contact with customers. I strongly recommend this company.

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2 Reviews

Still waiting!



August15, 2019

Coming to more than a month now, I am still waiting for my refund for an item that was NOT delivered. Newchic said it was out of stock. Then two other items were damaged by the courier (Parcelforce). Parcelforce is just as bad. Rewrapped my damaged order in a dirty bag with incomplete documentation in the parcel on how many items were in the bag and what they are. They ABSOLUTELY lost it! Just an accompanying note to say "Sorry for the damage - please contact Newchic". With regards to the damaged items, after several live chats and emails, nothing offered from Newchic on what to do about it. My first review for 1-star is still applicable. I do not understand how others could give 5-stars. Lucky them! Unlucky me!

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August 16, 2019

Dear Hon Tuck Au,

Thank you for placing your order on Newchic. We sincerely hope you can give us a chance to fix this issue. The refund will be back to your original payment account and you will be informed in details of refund time via your registered email address.In your case, due to the damaged items, please contact the after-sale customer service via this link https://www.newchic.com/Contact-Us-hc10.html , with some photos of the item showing the problem, as well as the SKU sticker and the shipping label. We will offer you a reasonable solution. Thanks in advance.

Best regards,
Newchic team

August 16, 2019

I have already done all that you have advised, viz. sending your Customer Service officer (Ms Yulia) photos of damaged shoes, shipping labels and SKU stickers. Yet I have not received any response. That is why I am frustrated.

August 19, 2019

Dear Hon Tuck Au,

Thanks for your feedback here. Please don't worry. Usually the email team response time is within 24 hours and we suggest you could check your spam later. Please kindly be noted not to reply any notification-only email.If in urgent case, live chat is available 24/7. Please kindly keep in touch with us at https://www.newchic.com/Contact-Us-hc10.html We will do our best to assist you. Thank you for drawing our attention to this case.

Best regards,
Newchic team

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