NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 7 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at [email protected] Unfortunately at this time, they provide no phone number or other form of direct communication.
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
126 ‘NewChic.com’ Reviews
Coming to more than a month now, I am still waiting for my refund for an item that was NOT delivered. Newchic said it was out of stock. Then two other items were damaged by the courier (Parcelforce). Parcelforce is just as bad. Rewrapped my damaged order in a dirty bag with incomplete documentation in the parcel on how many items were in the bag and what they are. They ABSOLUTELY lost it! Just an accompanying note to say "Sorry for the damage - please contact Newchic". With regards to the damaged items, after several live chats and emails, nothing offered from Newchic on what to do about it. My first review for 1-star is still applicable. I do not understand how others could give 5-stars. Lucky them! Unlucky me!
These glasses are comfortable to wear and are simply cute! I like the spring hinges I think they make them fit well and for longer. The colors are well defined in these glasses.
Wish I could give it zero stars. What you get delivered to your door is far from the pretty pictures. Stay AWAY! You have been warned
good service, fast delivery and a very comfortable and good looking sandal. thanx
I have ordered a few pair of men's shoes (more than £200) and I waited more than a month to have some indication of what happened. The goods were damaged and had to be returned and re-ordered. What annoyed me the most is that New Chic don't even bothered to advise me of the status and I have to go on Live Chat 4 times to get some information on the status of my order. Finally, I have to cancelled my order and I am still waiting for my refund. Good luck to all who wish to order from them!
DONT ORDER / SCAMMERS
incredibly inept / bordering on scam company
ordered 14 items
2 months later received 5 items in 2 packages
this is after 12 messages to them berating thier service
all they state in thier messages is> "we are busy busy busy ...sorry"
then it took 20 more emails demanding a refund over a 14 day period before they refunded my money
Recently an item failed to arrive at my address, an island in NewZealand, and NewChic was able to locate it and resend it to me.
Previously I was dissatisfied with the quality of a more costly item and NewChic replaced it at no cost to me.
I have bought a lot of mainly cotton garments to create an organic but fashion forward unique look.
I have found their chat service to be excellent. Freight is slow though and returns are too expensive to bother, fortunately I have been delighted with my purchases.