NetSuite Reviews

About NetSuite is the online home of NetSuite, a company that says they can provide you with everything you need to run your entire business “in the cloud” using their software system for financial, customer, and product data.  

How Does It Work?

The NetSuite website says that they offer a wide variety of software designed to help your business run at its optimum performance, including software for Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), eCommerce, and Professional Services Automation (PSA). 

Though this company says that they offer products that will work well with small companies, in general it is believed that NetSuite’s services are usually best suited for medium to enterprise sized businesses at this time.

Customers who are unsure of what the best NetSuite options may be for them are welcome to search through their offerings by category of the type of service, by the size of their business, or by the industry in which your business operates. Businesses are even able to search for their best software options based on their personal role in their company and the existing software already used by their company, so you can ensure an easier process of your programs working together. 

Cost/Price Plans

NetSuite provides such a wide range of software in such a large number of combinations that there is no real way to quote a static price range for their services. They do offer prospective customers a Free Product Tour, and of course you can always contact one of their representatives directly in order to get more specific information on how their software can help your business specifically, and what costs might be associated with the products you choose.

Refund Policy

When you purchase NetSuite software or subscription based NetSuite services, customers are eligible for a pro-rated refund of whatever fees are left in their remaining subscription time, but only if customers have cancelled their service according to the agreement that was in place with NetSuite and for a pre-approved reason. Customers who cancel for reasons other than those allowed by their agreement will unfortunately not be able to take advantage of any refunds.  

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 877-638-7848.  


NetSuite is one of the oldest and best established companies in today’s market that offers such a large suite of software, tools, and services that help companies run at their optimal efficiency for the best possible success.

Their website describes themselves as “the #1 Cloud Business Management Software Suite,” with more than 20,000 organizations that use their products, as well as multiple awards like “Best Cloud Infrastructure” and “Best Financial Management Solution” in 2013. 

Most customers and clients report being happy with their services, and of the negative reviews that do exist out there, most of them are related to personal experiences or issues they had, with no real identifiable pattern of a consistent weakness within NetSuite’s services.  

Competitors and Alternatives?

There are many other companies out there that promise to give people similar services and features, since billing platforms and cloud based services are important for many businesses operating and competing in today’s market. Competitors include Zuora, Chargify, Braintree, Apttus, and many others. 

If you have experience with this company or their products, please leave your NetSuite reviews below.

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