About NCO Financial Systems
NCO Financial Systems, found online at NCOGroup.com, is a company that says their goal is provide other companies around the world with the services they need for “real world results.”
How Does It Work?
According to their website, the goal of NCO Financial Systems is to provide companies with services they need but are able to successfully outsource to a third party company, who will be able to offer them an experienced team at a more affordable rate than they would have creating a whole new department in house.
These types of services include Collection Services, Call Center Services, Accounts Receivable Management, Analytics, Applications, Back Office Solutions, Communications, Financial Investigative Services, Loan Servicing, Payment Services, and Product Support, and more.
NCOGroup.com says that thousands of organizations from a variety of different industries have selected their company to provides these kinds of services over their competitors, and that they were also recently names on Fortune Magazine’s “Global Outsourcing 100” list.
NCO Financial Systems does not provide blanket pricing information on their website, because their services are too varied and can be customized to meet the needs of your specific industry, business, and business goals. If you want more specific information about the cost of their services, you can request one of their Business Representatives to contact you to.
Unfortunately as a company that offers a variety of contracted services, they do not offer a generalized Refund Policy. Instead, if you feel that something has occurred which justifies providing you with a refund of the fees you paid for their services, you should contact their Customer Service team or your Account Representative as soon as possible.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 877-217-4423 or by submitting your contact information to their website and requesting someone to contact you in return.
Unfortunately this company seems to have many, many bad reviews online which seem to have originated from upset consumers who claim they have been repeatedly harassed, bothered, and disrespected by this company in their pursuit of collecting fees owed to the companies they work with.
Though it is true that no one likes to receive phone calls from collection companies, there are also reports from employees about pressure from management to consistently and aggressively pursue these collections, even in a way that made them uncomfortable.
However, there does not seem to be many reviews of this company from the business owners that contract their services, so it is difficult to determine whether or not this company is considered successful at the services they have been contracted for. The best course of action for a business considering using NCO Financial Systems is to discuss your personal needs with one of their representatives and have them answer your questions directly.
Competitors and Alternatives?
There are many companies who make their living providing other businesses with the services they need to better run, operate, deal with customers, and more, including Accenture, Call Ruby, Certegy, Pardot.com, and many, many others. Businesses would be best served by determining their needs and looking for a company that specializes in those specific services.
If you have experience with this company or their products, please leave your NCO Financial Systems reviews below.