Nanny Lane Reviews

Nanny Lane
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About Nanny Lane

Finding good childcare can be a monumental task for parents to tackle. If you count yourself among the millions of Americans looking for a better solution to childcare, you might want to consider Nanny Lane, a revolutionary new childcare service.

Nanny Lane strives to make this process easier by connecting qualified nannies to families that need them. Nanny Lane works in a variety of cities including New York, Chicago, San Francisco, Los Angeles, and Seattle.

How Does It Work?

With Nanny Lane, families can run a background check to ensure safety, partake in a nanny share program with other families to keep costs down, and even use Nanny Lane’s payroll service to make payment simple. Nanny Lane is designed with ease of use in mind. Families and nannies can sign up for an account and search within their parameters for jobs and caretakers that meet their needs.

This platform sounds like a great service for nannies and parents alike, but has Nanny Lane changed the childcare game?  Is Nanny Lane good? Is Nanny Lane safe? Keep reading because we will take a deep dive into all things Nanny Lane below!

Cost and Price Plans

There are several costs associated with using Nanny Lane. The largest cost, of course, is your nanny’s pay rate. Families set their own pay rates – Nanny Lane offers educational resources and guidance to help families set reasonable price points. The pay rate that you ultimately decide to offer will depend on things like location, experience level, age and number of children, hours required, etc. Nanny Lane also charges $25/per background check.

Another expense is the Nanny Lane payroll service, which costs $55/month for your first household employee and $25/month for each additional employee. The payroll service ensures that you are doing everything legally and helps you and your nanny avoid any trouble with the IRS.

You may also opt to join the Nanny Lane PLUS Membership program, which costs $55/month and gives you hiring assistance, free background checks, and free access to the payroll service.

Nanny Lane is free to use for nannies who are hunting for jobs.

Competitors and Alternatives

If you are looking for a platform that can help you connect with caregivers in your area, there are other options besides Nanny Lane.

For example, one popular alternative to Nanny Lane is Care.com. Care.com strives to make hiring, managing, and paying household employees easy and convenient. They help families connect not only with nannies and babysitters but also with senior care workers, pet caregivers, housekeepers, and tutors.

Care.com offers a mobile app that makes it easy to connect with candidates and employees while on the go and has an age requirement of 14 for babysitters. Unfortunately, Care.com has not been well-reviewed, with over 2,000 Trust Pilot and Site Jabber reviewers giving the company only 1.2/5-star ratings. Users say things like “They charged me a monthly subscription without my knowledge,” “You can’t communicate with anyone without paying first,” “The most frustrating experience,” “Meaningless charges, basically no ability to do anything without paying for a subscription,” and “worst sitter site ever!”

A second option is Sittercity, a company that utilizes technology to make childcare easy to find and manage. Sittercity helps connects families with household helpers like babysitters, nannies, senior caregivers, and pet sitters. Unfortunately, Sittercity has received poor reviews on sites like Yelp and Site Jabber. Customers complain about “deceptive billing practices,” and that the “automatic renewal was not clear when signing up.” Additionally, Sittercity users say things like “Don’t waste your money or time with this fake site,” and “This business is very close to a scam.”

Finally, you might consider using Urban Sitter if you are searching for childcare. Urban Sitter helps parents find local babysitters and nannies. All Urban Sitter caregivers must pass a background check and Urban Sitter allows families to sign up, post, and search for free – you only pay when you decide to contact a sitter. They offer a $124.95 annual membership or a $34.95/month membership.

Additionally, Urban Sitter allows users to sign up for a one-time only charge which gives families access to the platform for one month with no autorenewal. Urban Sitter receives better reviews than some of our other options, with Trust Pilot users giving the company a 3.4/5-star rating and praising it as a “stellar service,” and “the best childcare service ever.”

Customer Service

If you need to contact Nanny Lane, you can do so by e-mailing [email protected]

Online Customer Reviews/Complaints

Nanny Lane’s website has a “Reviews” page where customers offer heaps of praise for the company. Users say things like “I have hired 7 nannies and it has been a wonderful outcome,” “You guys have been wonderful, helpful, and straightforward,” “This site has been amazing,” and “We have found a terrific nanny through your service.”

Unfortunately, we have been unable to find positive reviews of Nanny Lane from either nannies or families anywhere on the internet except for their own website.

Their Facebook page offers some insight into why positive reviews are difficult to locate, as customers offer complaints about customer service issues in comments, saying things like “We have had an ongoing tax issue resulting from a lapse in filing process by Nanny Lane,” “E-mail is a black hole,” “There is no direct line to customer service,” “Be careful with this site,” and “I have an urgent issue with my payroll experience and we cannot get anyone from Nanny Lane to respond via e-mail.”

It is also worrisome that one Reddit reviewer raises questions about potential Nanny Lane scams, saying “I don’t like how there is very little info listed in the families’ ads.” Other nannies on Reddit claim that Nanny Lane offers “criminally low” pay. According to reviews, you may also have issues if you wish to delete a Nanny Lane account – one reviewer complains that “[they] had to write to customer service three times before they would delete…[their] account and information.”

Where to Buy?

You can sign up for an account on the Nanny Lane website.

Is It Worth It?

Unfortunately, Nanny Lane is a tough service to recommend. While the company’s website offers positive customer reviews and testimonials, it is concerning that we cannot locate positive reviews of Nanny Lane from other sources. Customers complain about not being able to reach customer service and being unable to resolve important payroll and tax issues. Therefore, we suggest that you look elsewhere for the perfect nanny for your family.

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