Nanny Lane is a service whose creators state aims to provide a better solution to childcare by connecting qualified nannies to families. Nanny Lane currently operates 8 select major metropolitan areas throughout the US.
How Does Nanny Lane Work?
With Nanny Lane, families can run a background check to ensure safety, partake in a nanny share program with other families to keep costs down, and use Nanny Lane’s payroll service to make payment simple.
The company states it prioritizes keeping both families and nanny's safe, and offers a comprehensive background check for $25, which includes a statewide and national criminal database search.
Nanny Lane is designed with ease of use in mind. Families and nannies can sign up for an account and search within their parameters for jobs and caretakers that meet their needs.
Cost and Price Plans
There are several costs associated with using Nanny Lane. The largest cost, of course, is your nanny’s pay rate. Families set their own pay rates – Nanny Lane offers educational resources and guidance to help families set reasonable price points.
The pay rate that you ultimately decide to offer will depend on things like location, experience level, age and number of children, hours required, etc. Nanny Lane also charges $25/per background check.
Another expense is the Nanny Lane payroll service, which costs $55/month for your first household employee and $25/month for each additional employee. The payroll service ensures that you are doing everything legally and helps you and your nanny avoid any trouble with the IRS.
You may also opt to join the Nanny Lane PLUS Membership program, which costs $55/month and gives you hiring assistance, free background checks, and free access to the payroll service.
Nanny Lane is free to use for nannies who are hunting for jobs.
If you need to contact Nanny Lane, you can do so by e-mailing [email protected].
Customer Reviews & Complaints
Nanny Lane’s website has a “Reviews” page where customers offer heaps of praise for the company.
Unfortunately, we have been unable to find positive reviews of Nanny Lane from either nannies or families anywhere on the internet except for their own website.
Their Facebook page offers some insight into why positive reviews are difficult to locate, as customers offer complaints about customer service issues in comments, saying things like “We have had an ongoing tax issue resulting from a lapse in filing process by Nanny Lane,” “E-mail is a black hole,” “There is no direct line to customer service,” “Be careful with this site,” and “I have an urgent issue with my payroll experience and we cannot get anyone from Nanny Lane to respond via e-mail.”
It is also worrisome that one Reddit reviewer raises questions about potential Nanny Lane scams, saying “I don’t like how there is very little info listed in the families’ ads.” Other nannies on Reddit claim that Nanny Lane offers “criminally low” pay.
According to reviews, you may also have issues if you wish to delete a Nanny Lane account – one reviewer complains that “[they] had to write to customer service three times before they would delete…[their] account and information.”
The Bottom Line
Unfortunately, Nanny Lane is a tough service to recommend. While the company’s website offers positive customer reviews and testimonials, it is concerning that we cannot locate positive reviews of Nanny Lane from other sources.
Customers complain about not being able to reach customer service and being unable to resolve important payroll and tax issues. Therefore, we suggest that you look elsewhere for the perfect nanny for your family.
If you have any experience with Nanny Lane or their services, please leave reviews below.
Nanny Lane Customer Reviews
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