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MyClean.com is a new cleaning service available in New York City and Chicago which says their goal is to provide people with access to professional cleaning services in large metropolitan areas.
How Does It Work?
Using their online booking feature, you can let them know how many bedrooms and bathrooms your home includes, and how often each week or month you would like cleaning services, and receive a specific quote regarding what you will be charged to meet your cleaning needs.
Each time a MyClean.com maid comes to your home, they will follow a 50 Point Checklist during each "Keep It Clean" appointment, which includes general room cleaning of Bedrooms, Living Rooms, and Kitchens, and Bathrooms.
This list also includes specific cleaning tasks, like cleaning Blinds, Shower Caddys, Microwaves, Window Sills, and much more. You can also choose from two different upgraded cleaning services, which will add additional detail oriented cleaning tasks, like cleaning baseboards or inside your oven.
Since MyClean.com offer services for studio apartments all the way up to large four and five bedroom homes, there will be a range of prices they can charge. Depending on the type of cleaning session you want, the frequency of cleaning, and the size of your home, prices generally range from $63 per cleaning session to $542 per cleaning session.
Their website does say they have a "200% happiness guaranteed policy," which simply states that if you are ever unhappy with a clean for any reason, just let them know and they will "make it right free of charge."
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 855-692-5326 or by submitting them directly to their website.
Though customers who live in different areas and different MyClean.com maids may have different experiences, generally speaking this company seems to have positive reviews from most customers.
Competitors and Alternatives?
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1 ‘MyClean.com’ Review
The cleaning wasn't great. I ordered the service for my tenant. However, the tenant has to spend 6 hours for making additional efforts to redo the job. "We went through 3 rolls of paper towels and everything we wiped was black from dirt. I hope you can get some of your money back because I honestly have no idea what they did for the time they were in the apartment. There was still maple syrup spills in the fridge". After raising the issue to the customer services team, they don't even look into the issue in details, and reply with the email right away in less than 3 mins by saying they can't do anything. Not even considering and hearing further about the issue.