My Vanilla Card Reviews
My Vanilla Card is a prepaid Visa card which is described as a positive alternative to traditional debit cards due to its ability to help you budget spending and protect from fraud and identity theft.
A traditional debit card is issued by your bank and linked directly to your checking account. A prepaid card only gives you access to the funds you directly place in your card’s account – there is no link to bank accounts and personal information.
This helps prevent identity theft and fraud, as people who find or steal your card cannot use it as a way to get unlimited access to your money or identifiable information.
In addition, controlling the amount of money you place on a prepaid card forces you to adhere to a planned budget, as the card will not allow you to make any purchases that go beyond the money that has been preloaded onto the card.
Also, Vanilla Debit Card is not limited because it is a prepaid card; the website says that it can be used wherever Visa is accepted, which they say is millions of retail stores worldwide, as well as online retailers and available for use in over one million ATMs.
Ordering the card requires no credit checks or upfront fees. All you need to do is fill out a simple form providing your name, street address, date of birth, and other information for identification purposes.
Your card will arrive in 7 to 10 days and can be activated and set up with your personal PIN online or over the phone. There are no fees required to purchase the card, but each time you load money onto it using their Vanilla Reload Network you will be charged a flat fee of $3.95.
There are limitations of how much money can be loaded onto the card during specific time periods, and a maximum of $400 per day can be withdrawn from the ATM.
If you have any experience with My Vanilla Card or their services, please leave your reviews below.
My Vanilla Card Customer Reviews
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Never Buy A Prepaid Card From Them
these cards are absolute trash. the only thing worth less than the useless trash cards are Visa, Vanilla, and Peoples Trust. they are all crooks. there is zero customer service available. these thieves rely on the fact no one reads the terms so when there cards don't work at any retailer, the voice mail just laughs at you.
Rip Off - DO NOT USE THESE CARDS
Expires so soon and you will lose your money.
Do not buy this card. I gave one to my son and he forgot to use it for like a year and now it just expired and it is now a waste of our money. Please do not buy!
I have a class action suit started on Vanilla prepaid scams from there own companies. If you'd like yo join then gave a prepaid card with money on it or any screen shots of conversations about your transactions not being real but there system shows different. There's over 2.3 billion out there on unused money. Take part in this or just pretend your tech and don't care about your remaining balance with them .
DO NOT BUY THIS GIFT CARD
Someone else can use your card number without you knowing it. It has to be someone who knows the machines that you purchased your last item.
I have bought Visa gift cards to go on vacation with people so we don't have to travel with cash. Some go well, but some have purchases on them that are not recognizable and they are not small purchases. I don't know how they do it, but they get away with it. I don't think I'm going to do this again.
Avoid at all costs.
My vanilla sux
MY VANILLA CARD THIEVES
THEY STEAL THE MONEY FROM YOUR CARD BY CHARGING A MONTHLY INACTIVITY FEE OF $3.95 PER MONTH!
YOU ARE UNABLE TO USE THE CARD FOR AWHILE AND THEN YOU FIND OUT YOUR GIFT CARD HAS BEEN CHARGED $3.95 FOR EACH OF THE LAST 6 MONTHS! GIFT CARD JOKE!!! THIEVES'
Awful company to do business with
Was given the card as a gift....my company actually purchased quite a few as gifts...and lo and behold after using the card it was compormised and someone purchased multiple gift cards.
When calling CS....nightmare!
I am so dissapointed in the customer service, the need for inappropriate personal information as well as NO timely resolution if I will even see the money back. I will be alerting my staff to NOT purchase these cards as gifts and will alert in any reviews available to NOT purchase these cards. In fact I am going to the facility where my staff purchased and asking them to NOT stock ( Kroger) due to ease of compromise and poor service.
Huge Scam! They just steal your money!
PLEASE! PLEASE! DO NOT purchase a Vanilla debit card. (Mastercard). I loaded $100 on my card on Friday. I made a $8 dollar purchase on Monday. On Tuesday morning my remaining balance on the card reflected only $6 left on the card. I called
the 800#. Customer service was not helpful at all.
I was told that I would receive an email with a dispute form to fill out and send back to them. I have received nothing. Maybe it's worth the missing $92 to never be bothered with them again. A well learned lesson.
Reloadable Card that cannot be reloaded
Money was stolen from my Vanilla Visa gift card - scam
A gift card for $200 was received from a friend of an ill family member, which matters only in that the person who sent it is also ill and it really pisses me off to think she got scammed by this company. I used the card for gas and food at merchants, not online and I did not go through the procedures to use it at online merchants. Within 24 hours of the initial purchases, the remained of the card was stolen. The charge was made in the wee hours of the morning and neither I nor the customer service agent at Vanilla had any idea who the cryptically named merchant is.
I was told the same things other customers are told with this company, that they are very sorry and have no idea what happened. Then they offer to "help" by taking personal information from you and promising to send some documents via email that you must fill out and return to them. AND you will have to wait 90 days for an answer as to whether they will return your money or not. Hmm...From all the bad reviews I read today, it seems that no one ever gets that money back. I'll be happy to update this review if I ever see the $120 again.
why can't better business bureau look into this company and make sure they are legit.
They want your info for identity theft, they lie aboiut being a 'virtual bank,' they're NOT!!
Did you get your money back ? I’m having a similar issue
I never got to put the money on the card -- I only got the card because I supposedly could put money on it through a store here, but the store said no, we don't do that. So my bank transfer was refused so the bank never got to pay the money out, and I ended up getting a different card called VISA Ace Elite, which I am happy with. This one DOES have a store I can load it at, that's all I wanted, something simple that just works.
Sad we have to waste so much time getting lied to and scammed over what should be a simple service.
SCAM? Prepaid My Vanilla MasterCard
Bought the card had to put $20 on it. Then went to register said they couldn't confirm his identity (boyfriend). So we call them they say that he's entering wrong address. Which it was correct then they go on and say is it the same address as it is on your ID he says no so they say to confirm they need that address ( Which is old as crap) don't know why they needed that specific address anyway.
Anyways, we made sure they updated our new address to mail out permanent card so at the end of the call she says well receive our card in 5-10 business days & to make an online account (this call was about an hour long) horrible. So we wait and it has been over 2 weeks! So we call back the lady says they sent it to the address on ID and no other address was on file BS!
So they fix it and say they are sending it again. Blah blah. So we go to use the temporary that has the original 20 on it and it DECLINED due to wrong pin as did the online account couldn't register online either so he had to call back once AGAIN!
The problems fixed now BUT we made a mistake of e-filing with this acct before finding out this company is garbage so now were scared their going to keep it or take a thousand years to post our money from the IRS. So PLEASE DO NOT USE THIS CARD.
Did you get your money back ? I’m having a similar problem
I bought a vanilla debit card and made a cash deposit, I was trying to activate my card which in this case I had not used it or given the card number to anyone. When I tried to make a purchase the person told me the card had to be activated because it did not go thru.
So I did try and to my surprise Vanilla customer service told me that the card belong to somebody else and it was being used. It could not be because I just was using it for the first time and it was not activated so how could any body else be using.
The hackers had been using it since January 2021 from last year and I just bought it during January this year 2022. How could this be.
We need help these people are scamming us. They are not very caring when I claimed. They called it a dispute and it would take 90 days. There has to be an investigation. Please let us know if the government could investigate.