19 ‘MensUSA.com’ Reviews
I have been dealing with this company for close to 5 yrs. They email me back and communicate if there is a issue and are great. Shipping lightening fast. Well 5 yrs straight should tell you how i feel #lovem
Ordered a jacket for my wedding, but the color did not match what was on the site. Since the page says "Free Returns" in multiple places, I didn't think it would be a problem. Emailed to return it, and was told that I would get charged $25 for initial shipping and $25 to return it. Or they would refund me $30 and I just keep the jacket. After pointing out they say Free Shipping and Free Returns on the item page and that the Returns link on all their pages doesn't actually have a Returns Policy (it goes to an "About" page instead), I haven't heard back. Also, their site says they have a 5 star rating on "Reviewopedia" which is obviously a lie.
I order jacket the jacket came damage and they ask me to pay for shipping back , they are not nice and no polite Do not used this company
I ordered a jacket for one of my groomsmen since they claimed to have a smaller size no one else had. I was told I would get the product in 3 days - and straight up didn't hear/receive anything for 2 weeks. My first phone call I was told they weren't able to get ahold of the warehouse. I called back 2 days later and was told the same thing but that I would hear back later that day, and didn't. I called 2 days later and was personally promised I would hear back that day, and you can guess what happened. Finally, 3 weeks after my order (1 week before my wedding) I finally got an answer and they said they didn't actually have that size. Completely terrible experience - I have never reviewed a business online but wanted to just because they made my life so much more stressful before my wedding. Beware.
ordered a suite for my wedding and after 8 days still no tracking info sent so I called and at first the guy said he couldn't hear me then kept me on hold for 15 minutes After calling back and speaking with someone else who left me on hold again for 10 minutes. She returned to the phone and said Oh we don't have that suit, but we can get you another color. REALLY . This place is really a scam don't order anything from them you will not get what's pictured . Please look elsewhere if you care about looking your best and not giving away your MONEY.
I had been eyeing a jacket on the menusa.com website for a while. Prior to ordering, I called the company to inquire about the two day free delivery. I couldn't believe it was free. They assured me it was. I ordered a jackehttps://www.mensusa.com/products.aspx?id=31889&gclid=CM_5m_K95tYCFUE7gQodeDgOVg
I called back to confirm the order was received. The representative read the order number size and sku. Promised it would be in 2 days. 3 days later I got the jacket. It was packaged quite nicely and looked like the picture. After removing it from the bag and feeling it, the quality was not that great. But it was 175 bucks so I shrugged it off. What I didn't like was the back of the jacket had a seam that disrupted the entire pattern ( my reason for buying it in the first place) It looked like it was a really nice "sewn at home" project rather than a factory made product. I did get compliments when I wore it. but I was still self conscious about the back. All in all not a total bust, but I will be leery in the future.
If I could rate this business 0 stars I would. Firat, I call to say the item shipped was a completely different design than what was advertised and was answered by an unprofessional individual who told me she was a manager, the only person on the floor, and that she was being paid to talk to me on the phone. She said they usually conduct business online and she doesn't talk to people on the phone. That was very evident as she does not have interpersonal communication to perform her job with adequacy. I was told that I would receive a receipt online after asking her to recite the order number over the phone. She said it was a very long number and rambled it off far too quickly for me to record. I am unable to read small print and asked her to repeat the number but she refused to do so
To add insult to injury, the warehouse says that this design is all that they have available, regardless of the fact that the picture online is a completely different design altogether. This is false advertising.
I was told I can return the product as if they were doing me a favor to lift the "all sales final" policy.
I do not recommended this company to anyone.