My husband placed an order to two sets, plus two sets free. When he placed it, it did not seem to go through, so he went back to fix it.
He then received an email for TWO ORDERS. Both of which were over $100.00! It should have been no more than about $50 something dollars!!!! (The price we were charged was not even $19.99 but was $39.99 and they did not add a free ones to the order, but charged us for the other two! )
He placed the order Nov. 19, 2016. I then tried to figure out how to contact them. I went to their website and all there was, was an email address. So, I wrote to them. ......No Reply. I wrote again........No Reply. I wrote again .....No reply! It has now been over 4 weeks. So I went to YouTube to find their commercial and got the phone number off of it. I called the number and they said their was nothing they could do. But, they did give me another number.
I then called the number and at 1 hour and 1 minute it hung up on me. (even after at one point it said only 10 more minutes) Boy was I steaming!!!! I searched on line and found this page. I called the number listed above and it does not work, it only gives you the 1st number I called 1-800-793-5469. So, I called again. at 70 minutes, they finally answered the phone (TWO HOURS ON HOLD TO GET SOMEONE, HOW RIDICULOUS IS THAT!!!!) So, I got her to correct the invoice to what it should have been and she said the shipment is boxed and is awaiting FedEx. I think I am stupid to trust her and should have just cancelled the order, but my husband wanted it.
MY TAKE ON THIS COMPANY:
I think this is a rinky dink company that invest a small amount of money to create and order these from China, who it took 3 months or so to make and ship. They then got huge orders from retailers and had to fill these orders first as they will not grant a contract without instant fulfillment. They then put all private orders on hold.
They then took the money they got from the retail companies from the first orders and then ordered more from China,.....but it takes 1to 2 more months to get more, or something like that. THAT IS WHY YOUR ORDERS HAVE NOT BEEN SHIPPED. THEY DO NOT HAVE THEM!!!!!
Suggestion to future customers.
Buy these in a retail store if you want these. The online order process is a nightmare and they charge you an arm and a leg for the Shipping and Handling, making it cost about the same as in the store. Do not fall for the buy one and get one free scam. If we did this, we would have these Magic Track Sets under the tree for Christmas!
I do not know the quality of the tracks as I have not see them yet.
TV STATIONS- I would love to expose this scam to the world. They are causing deliberate over charges and no opportunities for repairing it without causing a person to be on the phone for over two hours.