Luuup Litter Box Reviews
About Luuup Litter Box
The Luuup Litter Box, found online at Luuup.com, describes their product as an “ingenious three sifting tray litter system” that provides the smartest, cleanest, and last litter box you’ll ever have.
How Does It Work?
According to their website, everyday items like phones, vacuum cleaners, and even thermostats have become “incredibly sleek and thoughtfully designed objects.” But unfortunately litter boxes are still basic and ugly, unless they are complicated and fancy, in which case they are likely to be extremely expensive.
The creators of the Luuup Litter Box wanted their box to be sleek, attractive, convenient for cats, and most importantly convenient to their owners. To do this, they designed a box that is aesthetically pleasing but that also improves the litter box cleaning experience.
The Luuup system uses three identical sifting trays. When any two are stacked together, they form a solid base, and when the third tray is added, customers have access to a “perpetual shifting” system.
In order to clean your box, you simply lift the top tray and the clean litter will sift to the tray below, leaving the waste behind. Once the top tray has been cleaned, it is then turned 180 degrees and moved to the bottom of the stack. You will know that it is in the correct position because the “smart stacking tabs” will rock back and forth rather than nesting together.
The Indiegogo website says that customers who pre-order during their crowdfunding campaign will also receive a free antimicrobial spill guard that will stop cats from being able to kick litter out of the box.
This product is not actually available for sale on the open market at this time, and is only available for pre-order via their Indiegogo crowdfunding campaign page. At this time a single Luuup Litter Box is priced at $38.00, which should be a discounted price from the full retail price at the end of the campaign, but the website does not indicate what this full retail price will be. It is currently estimated that those who pre-order this litter box will receive it in August of 2016.
Because this product is still in the middle of its crowdfunding campaign, it does not yet have a published Refund Policy. Customers who have pre-ordered their product may be able to cancel this pre-order in exchange for a refund, but since this is not clarified anywhere on their page, you will need to contact their Customer Service team to see if this is the case.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by using the “Ask a Question” link at the top of their Indiegogo campaign page.
Unfortunately this is a difficult product to find reviews for, not because there aren’t any, but because there aren’t many reviews where the customer has actually used the product. Yet there are still reviews.
Essentially there are many different pet owner and cat owner forums where pet products are discussed, and in these forums many different potential concerns have been raised about the Luuup Litter Box and how it will function in reality versus in theory.
Some of the complaints had to do with the amount of litter dust which might be generated while switching trays, others had to do with concerns about cats that like to dig to bottom of a box before defecating which could result in additional cleaning problems with the box slats, and still others had to do with removing the actual waste once the clean litter had been removed. While some people might keep a full sized garbage can near their litter box, not everyone does, so the Luuup wouldn’t eliminate the need for a scoop in all cases.
These complaints are all hypothetical, however, and none of them came from an actual Luuup owner. Since this product is estimated to begin shipping in 2016, prospective customers will likely have a much better idea of what to expect from this box at that time.
Competitors and Alternatives?
As mentioned by Luuup themselves, there are many, many different options for litter boxes on the market, but most of them are simple plastic boxes without easy-cleaning features but which are generally affordable, or they offer easy-cleaning features and attractive design but can be upwards of $100. However, with such a large market and many different competing companies, customers should be able to find some good alternatives if this product doesn’t work for them.
If you have any experience with this company or their products, please leave your Luuup Litter Box reviews below.
30 ‘Luuup Litter Box’ Reviews
I’d love to try it but after placing an order weeks ago, no way to get any info or status. I just want to cancel as I will have my new cat in less than two weeks. Their support is abysmal. Inexistant. The worst experience ever is not to have any kind of response after trying every channel every day for a week. Seriously.
I emphatically agree with Darren's review above. This was a LOT of money for something that did not deliver (I have followed the directions to a "t"). I have 4 cats (and, yes, I have other boxes for them to use) and they urinate to the point of going through the slots to the, thankfully, rubber boot mat I have placed under to protect my floor. I have repeatedly tried to reach the company and to no avail. I have asked them to call me. No reponse. I am chalking this up to a loss and buying a regular pan to scoop. It will be less work and less aggravation. Maybe this is good for one cat but not multiples. I originally had the Litter Maid for my cats for 10 years. Their replacement lasted no more than two and I was not spending another $125 or more for another. I thought the Luuup would be worth it and was ready to purchase more if it proved to be good. Thankfully, I did not spend more money. This will be going into the trash or maybe I will repurpose it, possibly to use as a drain board for my potted plants or as a planter!
I was a bit concerned about getting this litter box after reading so many bad reviews, but I decided to give it a try (since I could return it later) my cat and I loved it, I honestly think that people are dumb and don’t follow instructions, I use Dr Elsey’s cat litter and it works fine if filled to the recommended level, I made a big mess once but I take responsability for it, since I didn’t turn the box as indicated
Review Summary: I cannot recommend purchasing this litter box. I spent three weeks with these litter boxes while following the instructions on luuup’s official website to the letter and going through three of their recommended litters in an attempt to address my problems with the Luuup. To stay within their “30 Day Satisfaction Guarantee” I decided it was time to cut my losses after having little success getting the Luuup to live up to it’s promises as an easy to clean and economical litter box.
I will note that because of buying from Luuup directly I will be out of pocket a minimum of $111.51, after refund, for returning the product because I didn’t get the results stated by their internet advertisements or their website. I’ll breakdown those costs at the end of the review but *spoiler alert* Luuup’s direct return processes are financially hostile to the customers to the point where I can see most customers not being able to afford to return their product if bought from luuup.com. If by the end of this review you decide to try the litter box please buy it from Amazon directly to ensure a much better, and less costly, return experience.
Starting with Luuup’s statement that cleaning their litter box “…takes seconds. Say goodbye to scoops and liners.” and my experience with that promise. I cleaned the litter box twice a day (on average) and timed how long it took me to sift the top pan, vacuum all of the litter knocked out of the pan, and all the scooping (which I was told I would be saying goodbye to) I had to do to get urine clumps off the side of the pan and out of the slots at the bottom. That last step often required pushing toilet paper through each slot with the pan over the toilet to get all the urine clumps out. The primary problem I have here is that Luuup literally states on their website, word for word, that the litter box is “non-stick”. At best this appears to be inaccurate and at worst, false advertising.
Each cleaning took around 6 minutes from start to finish, on average. To compare - the average daily cleaning of my Purina Breeze litter box took 10-15 seconds to clean the odd stray litter pellet, scoop out any solids, and (if needed) replace the urine pad. Not only did I not “say goodbye” to my scooper but I had to “say hello” to my dust buster more often than I’d have liked to. . This experience was the same with both “World’s Best Cat Litter” and Arm & Hammer Slide.
The only exception to this cleaning process was when I used a high absorption crystal-based litter (Fresh Step Litter Crystals). This eliminated the problem of the urine clumps I had to clean out of the slots and sides but if my cats urinated too much in a single spot while I was gone, I would find some liquid urine pooled and seeping through the slots. None made it to the floor (as I’ve seen with other reviews) but it still resulted in cleaning a the top two layers of the pan down with a wipe to clean up the excess urine.
Next, Luuup’s website states that I’ll “Save big on litter!” but after three weeks I had not seen that in comparison with my Breeze litter boxes. A Luuup litter box requires a whole 15lbs of clumping littler of 8lbs of crystal-based litter to work correctly. If you follow their recommendations both types of litter cost somewhere on average of $13-17 dollars (based on my local WA prices) to fill a Luuup to the recommended depth. To maintain those litter depths you’ll need to keep an extra bag of litter on hand as it will drop by about an inch a week (or more depending on how much urine is generated by your cat(s)) if you have multiple cats which leads to another $13-17 per month purchase. Letting the litter run low could result in urine not being caught.
This doesn’t add up to a significant savings compared to other sifting litter boxes as it’ll average somewhere around $26-$30 a month per box. It’s significantly more than what I pay to maintain a Breeze Litter Box where the pellets can last two months (even with three cats) with some simple cleaning/freshening of the pellets themselves. Amazon Basics now sells bulk packs of the urine pads for an even lower price than the official Breeze pads. The average monthly price to maintain the Breeze Litter box is now around $10-13 dollars.
After 3 weeks of not seeing any of the benefits stated on their website or on the various internet advertisements I had seen leading up to my purchase, I decided to return it under their 30 Day Satisfaction Guarantee on the principle that I was not satisfied. This has currently left me even more unsatisfied and out $111.51 at minimum after the refund from Luuup. This will likely end up being more as Luuup charges at 15% restocking fee against the order for their “30 Day Satisfaction Guarantee” if any of the litter boxes have been used, even if it’s just one of them. They also will not refund the original shipping costs and you are required to pay for shipping to their returns department out in Tennessee (if you’re US based) which will likely be further than the warehouse they originally shipped from. For me that was $23.84 for the original shipping to me and $87.67 to ship three boxes back to them at the lowest possible shipping rate available to me.
My personal experience has been that most online companies that stand fully by their product will “eat” the costs of a return for a dissatisfied customer knowing that returns will be minimal on a quality product in the grand scheme of things. This doesn’t appear to be the case of Luuup as even this lackluster “30 Day Satisfaction Guarantee” was a recent addition and older reviews across the internet state that previously there were no refunds, period.
Conclusion: When customers who follow the instructions and recommendations from a company on how to use their product get incredibly mixed results, it is probably not a very good product. You can search across Amazon and see that products that get consistently better results are getting 4+ stars while the Luuup (as of this writing) is struggling to maintain 2.5 stars even with support actively working reviews. I personally cannot recommend the Luuup litter box to anyone given my experiences captured in this review. If you do insist on giving this litter box a try (as there are some glowing reviews out there) then you should protect yourself by buying it through Amazon and benefiting from the customer-friendly return process Amazon maintains. You may pay a few dollars more going this route but if you end up as unhappy as I have then you’ll still end up recovering most, if not all, of your money if you end up returning your Luuup.
I have 2 trays and 2 cats. I absolutely love these cat boxes! I started using Arm and Hammer SLIDE litter and it is amazing. We have gone 3-4 days before sifting and it just slides out. On occasion there is a wet area that sticks, but with just a tap of the cat scoop it comes right off. I can clean both boxes in less than 5 minutes! These have made my life so much easier. I highly recommend the Luuup.
As everyone else says, the wet litter sticks to the tray. I haven't tried a bunch of brands, but it doesn't matter. Now it's not really worth the hassle to figure out that if the cat pees near the side, it doesn't matter how fast it clumps because the urine is making contact with the tray right away. This concept will NEVER work with the kind of ease that they are marketing. It deserves to sell for $13.99 as a gimick on a late night commercial, act now and we'll throw in a 2nd for $9.99 and a free scent booster pack. The construction is premium quality but the concept is poorly thought out and inadequately tested. The company says that it works best with specific brands of litter. This is just their way of deflecting attention from a bad product. There are definitely some obvious improvements that could be made; larger and deeper trays, taller spray guard or full cover, or even perhaps a hydrophobic coating. But in reality they would either drive the cost through the roof or on have a marginal net benefit. Avoid this and resign yourself to either paying top dollar for a robotic sifting machine type pod or the age old litter scoop.
Very disappointing. I paid through the 'kick starter' for 2 of these and have received ZERO.
It was a terrible failure for us. Even though we follow the directions explicitly, cleaned the box daily, the litter stuck to the trays every time. We ended up having to wash and dry the tray we were emptying every day, creating way more work than scooping.