Luminate Health Reviews
About Luminate Health
Luminate Health, found online at LuminateHealth.com, is a company who says their goal is to help people get full access to their medical records and lab results so they can better understand their own health.
How Does It Work?
According to their website, a new Department of Health and Human Services rule was passed in 2014 and says that patients have the rights to get electronic access to your lab results directly from the lab itself.
Luminate Health says that your lab test results are “a critical part of your medical record” which directly account for up to 70% of your doctor’s treatment and medical decisions on your behalf. Because of this, allowing customers to not only have access to these results but also to be provided with the necessary tools and information to understand the meaning of these results helps people to be more informed and active in their own medical care, and more aware of their overall health needs.
The goal of Luminate Health is to help medical labs comply with the Department of Health rule by giving them an “easy and cost-effective digital platform for patients to access, manage, and understand their lab results.” Users will be able to access their results from anywhere, and on any web enabled device.
If you are unsure of whether or not your lab is using Luminate Health, you can contact them with your lab’s details and they will contact them on your behalf.
Patients who will use this online platform to access their lab results will not be required to pay for this service themselves. This is a service that will be paid for directly by the labs themselves, so they can ensure that they are in compliance with the new Health Department rules.
As mentioned above, since this company does not charge any fees directly to their users, there is no need for them to offer a standardized Refund Policy. They may offer a similar kind of a policy to the labs themselves, in case there is any issue with their services, but this will be between the lab and Luminate Health.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website using their Contact Us link.
Unfortunately there are not many customer reviews of this product at this time; most available reviews come from technology companies that review the capabilities of their platform and user interface, all of which seems to be very positive.
Competitors and Alternatives?
Since the passing of this new Health Department rule in 2014, there has been an expansion in the type of companies that offer these kinds of services, including labs and doctor’s offices that have chosen to design their own system of offering these results in a secure, online format.
If you have experience with this company or their products, please leave your Luminate Health reviews below.