Lucidchart Reviews

Lucidchart
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About Lucidchart

Lucidchart, found online at Lucidchart.net, is a company who says that they have worked to support all of your communication needs, from the ability to sketch and share professional diagrams to brainstorming and project management.

How Does It Work?

According to their website, millions of people choose to use Lucidchart because they give them everything they need to create “diagrams done right.” Their application is designed specifically to make it easy for people to both sketch and share professional diagrams.

Every account you choose will allow you to collaborate and share your diagrams with others, though there may be limitations based on the type of account you choose, and their operations are designed to be as simple as possible, with as many drag-and-drop options as possible.

In addition, there is no need to download any software to use their product, which means no outdated versions, lost files, and lost time. Their service is always online whenever you need it, and all upgrades are automatically available. Finally, they are also designed for the best possible compatibility with other programs, like Google Apps, and they say they are the only web app that offers complete support for Microsoft Visio documents.  

Cost/Price Plans

Currently their website offers three different pre-arranged paid packages, including the Basic package, which is designed for a single user and includes unlimited shapes and documents as well as 100 MB of storage, all for $3.33 per month paid annually, or $4.95 per month on a month-to-month basis.

They also offer their Pro package, also designed for single user and includes their professional shapes and documents as well as shape libraries, and Visio import and export, all for $8.33 per month paid annually, or $9.95 per month on a month-to-month basis.

Their last pre-arranged package is their Team package, which offers all the benefits of the Pro package, but with team management capabilities and simpler sharing features. The cost of this package depends entirely on how many users you would like included in your team, beginning at 5 users for $21 per month paid annually and going up to 100 users for $334 per month paid annually.

If you have more than 100 users that need to be included in your sharing, they do offer a custom Enterprise package, but you must contact them directly for pricing information.

No matter what package you choose, you will have a full 30 days in which to try their services for free, with no credit card number required.

Refund Policy

Since this company allows all members to have access to a free 30 day trial of their services without the need for any credit card number and also allows customers to choose to sign up for their services on a month-to-month basis means that they are unlikely to offer a standard Refund Policy of their monthly fees.  

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through their Contact Us link.

Reputation

Though there are not many reviews of this software available from individual users and customers, those that are available are generally very positive about their features and what they have to offer their customers.

There are some complaints about how it is difficult to share a project that was initially shared with you by someone else, making it difficult to create a chain of collaboration, but even these complaints were voiced by people who were leaving positive reviews.

Competitors and Alternatives?

There are many different websites that offer companies and businesses the ability to create and use cloud based collaboration systems for their optimal work environment and efficiency, including Bitrix24, XMind, Flatsies, MindMeister, and many others.

If you have any experience with this company or their products, please leave your Lucidchart reviews below.

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