LoopNet.com Reviews

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About LoopNet.com

LoopNet, found online at LoopNet.com, is a company that says their goal is to be the best place to start your search for commercial real estate properties which are available to buy or to rent.  

How Does It Work?

According to their website, LoopNet.com says that they are the leading mobile and online real estate marketplace that connects tenants and investors to commercial real estate properties which are currently available either to rent or to purchase.  

Their website says that they have advertised more properties than any other online marketplace, and their current listings have the ability to feature HD videos and high resolution photos so that searchers can get a firsthand look at properties wherever they are. 

LoopNet also says that they connect tenants and investors with professional brokers that can offer solutions and guidance throughout every step of the property search process. 

Mobile Options

At this time, LoopNet.com says that they do offer downloadable mobile applications for both the iOS and Android platforms.

Cost/Price Plans

This website is unclear about what they charge their property owners to list their properties on their website and mobile services. If you are someone who is simply looking through properties to rent or purchase, then you can use this website for free. 

Refund Policy

This company doesn’t appear to offer their customers any kind of a standard or traditional Refund Policy at this time. Customers who look at their Terms and Conditions will see that this website pretty clearly enacts a “no refunds” policy towards their customers, saying that all fees paid for monthly subscriptions are non-refundable “regardless of whether the subscription is terminated prior to the end of the then-current monthly billing period.” They also say that there are no partial refunds or early terminations allowed, so any customer who is signing up for a paid service with this company should just assume that they will not be able to get a refund of their fees. 

Customer Service Contact Info

Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by submitting them directly to their website by clicking on their Contact Us link.


Unfortunately this company appears to have some pretty serious negative complaints on their record at this time. There are some customers who have simply complained that this company posts misleading ads promoting the properties that are for sale on their website or customers who have complained that they didn’t really feel as though listing their property on this website made any difference to their ability to sell it. 

But these complaints, though very concerning to prospective customers, are actually not the most serious. The most serious complaints lodged against this company include the fact that once customers listed their property on LoopNet.com, their property didn’t seem to appear anywhere, including on general Google searches. 

Other customers complained that once their paid subscription was up, all the information they had gotten on sales leads during their subscription period was hidden from them, and they were no longer able to access this information without signing up for a paid subscription again. This appears to be the worst criticism of this company, as people said they had never worked with a listing company that had withheld their listings from them, after they had already paid for them.

Competitors and Alternatives?

There are actually many different websites and services where customers can list their properties for sale or for rent, depending on what kinds of properties they are offering and where in the country – or even the world – where they are hoping to sell or rent. 

If you have experience with this company or their products, please leave your LoopNet.com reviews below.

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