JustGiving.com is the online home of JustGiving, a company and website which describes themselves as “the world's most trusted platform for online giving.”
How Does It Work?
According to their website, JustGiving.com says their mission is to ensure that no good cause goes unfunded, and to this end they are incredibly proud to have helped people in 164 different countries raise more than $4.5 billion since they were founded in 2001.
To be clear, however, JustGiving themselves is not a non-profit organization. They say they are “a tech-for-good company” that does charge their users fees, but makes sure that all fees are re-invested into building innovative new tools to make giving better for everyone.
Their website allows charities to create pages where people can easily find them and donate, as well as allowing individuals to make their own crowdfunding pages for personal fundraising causes.
They do promise that they will never share their users’ data with anyone without their permission, and they will never sell or trade personal information with third parties. Finally, they will never try to upsell your donators other services on the back of the generosity they are showing to your cause.
JustGiving.com says that they charge their fundraisers a flat 5% fee. If you are a charity, the 5% fee will be taken from the donation after it has been combined with any applicable Gift Aid from the government and the debit card or PayPal charges have been subtracted. Their website says that if you are given a $10.00 donation, the applicable Gift Aid will be $2.50, the 5% fee is $.0.63, the credit card processing fee is $0.76, which means that the total donation provided to the charity ends up being $11.74.
Personal crowdfunding pages work differently. It is free to sign up and create a page, and everything that is raised will be given directly to you after the 5% fee and any card charges are deducted. The 5% fee is taken from the total amount raised on your page, and this includes any funds raised above the target.
JustGiving.com says that they are not able to authorize or provide any refunds unless they have permission from the charity that you have donated to, because all donations are automatically transferred to each charity.
In order to get the authorization you need you will have to contact the charity, explain that you need a refund, and then request that they email JustGiving at [email protected] with their permission. Once they have received their email and processed your refund, JustGiving will make sure the funds are back in your account within 10 working days.
Unfortunately, if you have donated to a Crowdfunding Page, it will not be possible to receive a refund, as all the money raised is transferred to the Page Owner at the end of 30 days. Customers can attempt to contact the Page Owner through the link at the bottom of their page.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by submitting them directly to their website through their Help link.
In general this company really does have a positive reputation within the online donation community, except there has been concern expressed about their 5% flat fee, as this is a higher fee than is charged by other, similar fundraising websites. Customers may want to do their own due diligence in comparing this website, their setup, and their fees to other similar websites to see which one best fits their needs.
Competitors and Alternatives?
There are many different crowdfunding websites which are designed to help people raise funds for charities or for personal needs, including GoFundMe, MyDonate, YouCaring, and many others, so people will have many different options when deciding what service best fits their needs.
If you have any experience with this company or their products, please leave your JustGiving.com reviews below.
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1 ‘JustGiving.com’ Review
I made a donation and then found that they had added on £75 as a 15% 'voluntary' donation to a management fee. Clearly I needed to uncheck a box to avoid it. I saw the total value of the gift as £575 but thought that was the amount added by Gift Aid.
I think you should have to check a box to make the donation to the management. It's a great pity because it has removed some of the pleasure of the donation. I feel duped.