JustAnswer Reviews

JustAnswer
Based on 1  Review



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About JustAnswer

JustAnswer.com is the online home of JustAnswer, a new website that says their mission is to provide everyday people with access to Expert advice whenever they need it, 24 hours a day, 7 days a week.

How Does It Work?

According to their website, JustAnswer.com was created by a pair of first time parents who were frustrated that they could only call their pediatrician during business hours, when it seemed like they need his help all the time. So they decided to create a place where people could get the advice of experts whenever they actually needed it. 

Since they were established in 2003, JustAnswer says they not have more than 10,000 verified Experts in over 196 countries, in areas like Legal, Medical, Veterinary, Appliance Repair, Auto Repair, and much more, ultimately helping more than eight million people.

To use JustAnswer, all you have to do is create a user account and post your question along with an explanation of how much you believe you should pay for your Expert’s help. Before your question is answered, you place a monetary deposit with JustAnswer.com to hold. Once your question has been answered satisfactorily and you have rated your experience with your Expert, your money will be distributed. 

If you are interested in becoming an Expert on JustAnswer, you must fill out an online application, take a short subject matter test in the area in which you are claiming to be an expert, and show proof of your credentials to JustAnswer.com.

Cost/Price Plans

Their website says that they provide their customers with the ability to name their price, and that their customers should expect to pay less for the communications they have with their online Experts than they would pay if they went into the office and had a one-on-one conversation. 

Refund Policy

Because their website offers their customers a few different formats for having their questions answered, they also offer them different Refund Policies depending on their circumstances. 

First, if you are a Pay-Per-Question customer who does not provide a star rating of at least 3, then you may request a refund of fees paid by contacting their Customer Service team by phone at 888-587-8220 within the first 30 calendar days of the date you paid for your question. If more than 30 days have lapsed, you will not be able to request a refund. 

If you are a member, you may cancel your Membership at any time and request a refund that period’s fee minus any money that has already been paid to Experts. To cancel your Membership, you will need to call Customer Service at 888-587-8220.      

Customer Service Contact Info

Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-509-5721, by submitting them directly to their website through their Contact Us link, or by using their website’s Live Chat feature whenever it is available.  

Reputation

This company actually appears to get very positive reviews at this time, with most of their customers detailing how this service was helpful and convenient. But perhaps the most important reviews are posted by those who felt that their service was neither helpful nor convenient, and who asked for their money back. 

These customers also gave JustAnswer.com positive reviews, saying that their Customer Service team was very helpful and worked hard to provide them with some kind of refund as well as assistance in getting the information they needed. Though customers may want to believe that their experiences will always be positive, it is good to know that if something doesn’t go well, their team will be helpful and caring. 

Competitors and Alternatives?

There are other available websites intended to help people find answers and information from accredited professionals, but most of these other websites are separated by area of expertise, including websites for medical professionals, lawyers, veterinarians, and others, depending on your own personal needs. 

If you have any experience with this company or their products, please leave your JustAnswer reviews below.

1 ‘JustAnswer’ Review
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Charged for 14 months without permission, $420 false billing



October23, 2012

Used this service more than a year ago – purchase a SINGLE question/answer, and paid for it ($30). The answer was TERRIBLE, but that is besides the point, because I knew that was a risk when I bought it, and was fine with that.

However, now, 14 months after the fact, I realize that they have been charging me $30 monthly. I'm a fine-print sort of person, I read carefully, and was not purchasing a subscription of any sort as it was a once-off question. So right now I'm out $420 on top of the original $30 for the question.
Upon discovering this I attempted to follow their links for cancelling my account. Couldn't be done. Tried finding somewhere to delete my credit card information. Couldn't be done (ended up selected "edit" and changing the expiration and security digits).

Next up, called VISA to indicate that they are fraudulent charges, and to have them blocked from using my credit card again. Called the phone number as indicated on my visa statement, and after some back and forth have received $330 refund, and after extensive argument they are looking into the remaining $90 (which them claimed could not be refunded as it has been more than 1 year). They agreed that I had **NOT** signed up for any sort of subscription service, only the single question that I purchased, so this was their error not mine.

People above are indicating that their refund department is great ergo it's not a scam, HOWEVER, a company that relies on people not being diligent in reviewing their statements to ensure that no unauthorized charges are made is, to my mind, scamming people. A completely ethical business only takes payment when explicitly authorized to do so, otherwise it is taking advantage of people.

So, yeah, someone provides an answer once you've handed over your credit card. I can't recommend their vet department on that, but I can say that I will NEVER be handing my credit card number over to them again, nor would I suggest it to anyone I know – as far as I'm concerned, they are scamming people, but staying just this side of legal by offering refunds when they are caught.

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Adam
October 25, 2012

Hello,

My name is Adam and I am the Customer Support Coordinator for JA. I am terribly sorry for any inconvenience that either of you may have experienced. Please contact me at [email protected] so that we can get this resolved for you.

Regards,

Adam
Customer Support Coordinator, JA

December 24, 2013

If you are such a "fine print" type of person, how did you not notice that your card had been being charged for OVER A YEAR?
Sounds to me like you are more of a "whiny type of person".

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