JTV describes themselves as the largest retailer of loose gemstones, as well as a 24 hour jewelry channel that acts as one of the top four electronic jewelry retailers in the entire United States.
What is JTV?
Customers who have internet access can get 24 hour access to what is showing on JTV.com at any time just by clicking their "Airing Now" link.
You can also use their search tool to find exactly what you are looking for; their website promises that their inventory is so extensive, they are confident they can supply visitors with exactly what they need.
Finally, customers can also search through their items by their category, including Jewelry, Gemstones, Jewel School, Gifts, Clearance, Auctions, and more.
Cost & Price Plans
Using their website and watching their online network is free, but it is difficult to quote specific price range for their products, because they come in an extremely wide range of prices depending on exactly what you are looking for.
The JTV.com Refund Policy states that customers can return items within the first 30 days of receipt for either an exchange or a refund, provided that it is returned in its new "as shipped" condition.
The policy states that no items will be considered for return after the 30 day return period, unless it very special cases, where returns will be accepted with a restocking fee.
Returns are not accepted for any items that have been sized, altered in any manner by another jeweler, or sold as non-returnable.
Finally, the entire item and any accompanying appraisals and/or certificates must be sent back in order to complete the exchange or refund.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can contact them by phone at 800-581-3002, by email at [email protected], or by traditional mail at the address 9600 Parkside Drive, Knoxville, TN 37922.
This company has mixed reviews, with some customers saying that they have been long time users of JTV.com and are very happy with what they have received, and other customers complaining that when they did have an issue where they wished to get a refund it was very difficult to successfully get their money refunded.
Competitors and Alternatives?
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