Joybird Reviews

( 1 reviews )

Joybird is a company that aims to give customers access to high quality, even custom furniture, with a better shopping experience than at “big box” stores. 

How Does Joybird Work?

According to their website, the creators of Joybird wanted to give their customers access to high quality, beautiful furniture that is unlike anything they can find at traditional, large scale furniture stores, especially because their collections are inspired by the Mid-Century movement of the 1950s and '60s, using designers like Frank Lloyd Wright, Cara Greenburg, and Eero Saarinen, as inspiration.

They also offer a wide variety of customization options so that you can get exactly what you want.  Each piece of their furniture begins as completely raw materials and is then “transformed” by their craftsmen to the specifications you choose.  

Customers who are unsure of exactly what they want or what to choose are welcome to contact their Customer Service team in order to speak to a “personal over-the-phone design consultant” who will talk to you about your space and your style and help you choose the perfect piece for your home, “down to the fabric and wood stain.” 


Cost/Price Plans

Because this company offers so many different types of furniture, partnered with the large amount of customization options, there is no real way to quote a single price range for the products you will find at Joybird Furniture.

However, all the prices of the pieces you are considering and the customization options will be clearly displayed while you are making your choices, so you have an understanding of what the piece you are creating will cost you in the end. 

In addition, Joybird says they strive to make their pieces affordable for everyone, which is why they also offer something they call “Affirm Financing,” which gives their customers the ability to secure a financing plan with rates from 0-30% APR with payments spaced out over 6, 12 and 18 months. 

Refund Policy

This company offers their customers what they call a 365 Day Trial of their furniture. This means that you have 365 days from the date of delivery to try the furniture in your home, in all situations, before you have to fully commit to keeping that piece for the long term.

Customers who request a return of their piece within the first 14 days of purchase will have their return shipping paid for by the company, and refunds will automatically be issued as long as the item isn’t damaged, soiled, or “excessively used.”

Once you’ve passed the 14 day point, furniture under $7,500 will still be accepted for return with a full refund of the purchase price, less the cost of shipping. Items over $7,500 will be returned, but a 20% processing fee will be taken from your refund. 

Order that have been customized according to the pre-arranged options on their website will still qualify for this Return Policy, but orders that have been specially customized outside of these options will not.  

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 888-282-0842, by using their website’s Live Chat feature when it is available, and by submitting them directly to their website through their Email link at the bottom of the page. 


There are not that many reviews of this company, their services, and their furniture at this time, but those that are available are extremely positive. And since this company appears to have an extremely beneficial Return Policy, as well as available financing options, it seems as though it could be a good fit for many different customers.

Competitors and Alternatives?

Certainly there are many other furniture companies that allow you to shop online, that provide financing, that provide long term Refund Policies, or that even offer customization options.

Customers will have to consider what aspects of the furniture buying process are most important to them before they can find the most appropriate alternative to this company. 

If you have experience with Joybird or their products, please leave your reviews below.

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Joybird Customer Reviews

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Joybird Rocks!
June 2, 2018

I've recently redecorated my professional office with two Joybird Soto leather chairs, a Hyland love seat and several lamps. I couldn't be more pleased. The quality of the workmanship and comfort of the pieces exceeded my expectations. Absolutely worth the wait for their beautiful custom mid-century modern inspired furniture. Customer service is very responsive. Highly recommended!

Kevin W.

Great Neck, NY