Joss & Main Reviews

Joss & Main
Based on 3  Reviews



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About Joss & Main

Joss & Main, found online at JossAndMain.com, is a company that describes themselves as "a premier members only retailer" that specializes in offering high quality home goods at discounts of almost 70% off traditional retail prices. 

How Does It Work?

Each day at 11 am Eastern Standard Time, Joss & Main launches their newest sales events. These events are divided by brand, designer, style, furniture type, or through many different types of design "theme."

Customers are able to shop these events for generally up to three days, or until the event is sold out. Because the sales are short and included a limited selection of products, they are able to include discounts on their products of up to 70%, depending on the individual item.

Mobile Options

Currently this company does provide mobile applications for iOS and Android products.   

Cost/Price Plans

Since this website carries such a large inventory of items, and each event has different details and discounts, there is no way to quote a set price for products. However, it is free to sign up for an account.  

Refund Policy

This website says that almost all products are eligible for return within 30 days of receipt of the product, unless the product is clearly marked as "final sale and cannot be returned" at time of purchase.

Customers can choose to receive their refund as a store credit and will have paid shipping, or can choose to receive the refunded funds directly but shipping costs will be deducted from the refund.   

Customer Service Contact Info

Customers who wish to contact their Customer Service team to discuss any questions, concerns, or complaints can do so by phone at 800-632-8158, by email at [email protected], or by submitting them directly to their website.

Reputation

Unfortunately this website seems to have many mixed reviews, with many of their negative reviews revolving around issues of orders being cancelled without appropriate notice, or issues with items being damaged when they've arrived. 

Competitors and Alternatives?

There are many different websites that offer users access to online sales of many different types of home items, including Wayfair.com (the parent company of Joss & Main), Casa.com, Madison Seating, and many more.  

If you have experience with this company or their products, please leave your Joss & Main reviews below.

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3 ‘Joss & Main’ Reviews
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1 Review

Terrible experience



July13, 2020

I wish I could have put 0!
They canceled my order after a month but never told me. I had to contact them to figure out what was going on, they took my money a month ago to turn around and announce that my bed is not available. As a first time customer I am disgusted! this sounds like a scam! Never again

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1 Review

Horrible Service!!!



December12, 2018

I first have to say, for me to actually take the time out my day to sit down and type this up, means this has gotten way out of hand. I placed an order for a 9 X 12 area rug on 11/24/18. When I received the rug the following week I realized Joss

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Do Not Order!



November30, 2017

I am not giving a negative review of this sectional as I have yet to receive it. The sectional looks beautiful. I ordered my sectional on September 17th and have yet to receive it. My Anneliese has been lost in transit not once, but twice. I am currently scheduled to receive it Dec 20th. Or Jan 5th. I have received multiple emails. I spent approximately 3 hours of my life- not in one sitting of course- speaking to multiple Joss and Main/Wayfair customer care representatives. Four to be exact- all who told me there was nothing they could do to help expedite the shipment of my re-ordered sectional. It apparently ships freight only. I was soo disheartened as I was having family fly in for a Thanksgiving celebration and would not have adequate seating. We recently purchased a new home and had disposed of our old living room furniture in anticipation of the Anneliese sectional. I kept asking to speak to a manager and was finally connected to Linda Bean who thus far has been the only bright spot in this company. She was extremely professional and polite and sympathetic to our situation. She understood what a stressful development this had become for us and offered multiple ways to compensate us for our inconvenience. We had an outdoor seating arrangement shipped to us free of charge to accommodate our guests as it was able to ship UPS. We also received a percentage off the sectional. That was excellent customer service. My husband and I literally counted the days until the shipment was supposed to arrive and were soo disappointed when it was lost in transit. We are decorating our living room around this sectional- picking rug, coffee table, tv stand , etc. Linda compensated us for our inconvenience and frustration. I was expecting this sectional right after Thanksgiving and now have received multiple emails from Joss and Main with one shipment arriving Dec 20th and one Jan 5th. Apparently item was lost in transit a second time. I contacted Linda to express my justified dissatisfaction. I turn 40 December 15th and Christmas/New Years fast approaching. I explained I will once again be faced with guests at my home and no sectional. I have no formal living room to entertain. I asked for further compensation and was directed to Jackie Loveland - Customer Advocacy Specialist of the Executive Team. She was up to speed on my situation and felt no further compensation was deserved. That is soo disappointing coming from a billion dollar company. She will “push hard” to expedite shipping but can not guarantee us when the sectional will be delivered. I guess this is satisfactory customer care to Jackie Loveland and the Wayfair Executive Team. Do NOT order this sectional from Joss and Main/Wayfair. Do not order ANYTHING from this company that you want to get on time. I believe Overstock has the same sectional and as far as I know have no affiliation to Wayfair.

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