Jewlr is a company that offers ethically sourced, custom-made personalized jewelry, made in the USA, which the company states comes at a lower price because they have cut out whole the sale and retail middlemen.
How Does Jewlr Work?
Customers can go to their website and search through their options by jewelry item, including Rings, Pendants, Charms, Earrings, Collections, Best Sellers, and Gifts.
Once they have chosen an item, they can then customize it with a choice of stones, metal, and personal engravings.
Customers can choose from natural stones, diamonds, or Swarovski Zirconia stones, as well as from multiple metals including sterling silver, 10K and 14K yellow, white, and rose gold, and tungsten.
Finally, there are three different engraving fonts to choose from.
The cost of the jewelry you purchase will depend on the personal customization choices that you make, from the style of the ring, to the number and type of stones included, the type of metal, and whether or not you'd like to include an engraving or gift wrap.
Customers who are not completely satisfied with their purchase can return it for a full refund - minus shipping charges and gift packaging charges - within the first 99 days of the original ship date.
All items can be returned, even items which have been engraved, as long as they are still in a new and unworn condition, the jewelry tag is still attached, and the item has not yet been resized, updated, or repaired.
To begin the return process, customers must fill out the Request Return Form on their website, and a representative will contact you regarding completing the return process.
Customer Service Contact Info
Customers who wish to contact their Customer Service team to discuss any questions, concerns, or complaints can do so by phone at 866-610-8482, by email at [email protected], or through the Live Chat feature available on their website.
Jewlr seems to have received mostly positive reviews from their past customers, though there have been some customers that were unhappy with what they felt was a problem with the warranty provided on their purchase.
Customers who are worried about this may want to read the warranty before purchasing.
Competitors and Alternatives?
There are many different jewelry stores both online and local brick and mortar retailers that offer different jewelry customization options for their customers.
If you have any experience with Jewlr.com or their products, please leave your reviews below.
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Jewlr Customer Reviews
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Poor Customer Service (Rose)
I have encountered the most unpleasant experience with Rose. She and Sophia are the worst. I requested to speak to another representative and she refused and mentioned that she is not allowed to transfer calls.
She refused to let me speak to a supervisor after I told her that her customer was horrible and she then tried to tell me that she can prevent me from calling the company because I insulted her by telling her the product was not correct and that she was unprofessional in handling it.
I've done business with this company for 2+ years. She and Sofia are the most confrontational people I have ever dealt with. I hope you have our conversation on record and can see that I was not disrespectful to her but very honest about letting her know about her unprofessional behavior.
My husband tried to speak with her to ask for corporates number and she refused to do so. This by far was the worst experience I have had with this company. I only want what I paid for without someone who wants to be confrontational about it. I've purchased several necklaces, rings and just sent my nameplate in for repairs.
When I received it all the upgrades were not done, namely the thickness, from a .46mm to a .81. I told Rose my concern and immediately argued with me that I was incorrect because she read that it was done. I asked her if she saw the item when it was done. She said no, so I asked her how would she know and she was stumbling over her words and mentioned that she does not supervise the production team.
I asked if she could just sent the repair form. She mentioned that I would need to seek out measurements for the necklace to prove it, even though I have a necklace from them that is correct, .8mm. Needless to say, I've done just that and, in fact, the measurements are wrong.. go figure. By the way, Rose claims that she sent a repair form to my email twice and I never received it. What bothers me even moreso, is that I have 3 other repairs I've not received yet.
It seems as if she, Rose, has taken this personal, trying to make it difficult for the sake of ego, instead of concentrating on providing good customer service and a solution. It's sad that you have someone like this representing your company..
I reviewed on their site and initially gave them three stars for a name necklace that I ordered in 14k white gold, (now I wonder!) I was not aware that it would not be rhodium plated. Necklace is very dull, no shine or sparkle what so ever.
The review posted right after I sent it and by the next morning, it was gone. So, I'm reviewing on this site to warn everyone of their deceit in manipulating their unfavorable reviews. BUYER BEWARE!!
Will not refund
I was hesitant on buying from this vendor as I experienced early "red flags" with their website. I created an account and saved items I had designed. I logged back in on different occasions from the same device to the website and "my favorites" showed "empty"? It wasn't until I received an email with a promo code "CART15" (15% off) that I decided to revisit the website. I designed a ring and because I could expedite shipping to arrive a day before Mother's Day, I proceeded with purchase. Knowing that the website could be problematic, I made extra sure to double check all details associated with the ring.
I received an email with the order information. That's when I noticed the completely wrong ring had been purchased! The wrong design, metal, stones, engraving, and size! You can imagine my shock and panic having spent $257 on the wrong ring! The wrong ring was similar to an item I saved in my very first visit to the website but I never had this ring in my cart to buy. When I went back to the website I noticed more discrepancies. My rewards kept changing. I saw "Rewards $5" then "Rewards $17"?
I tried to place a new order but now I wasn't able to choose the $25 expedited shipping for day before Mother’s Day delivery. It was 10 o'clock at night so I had to wait to call customer service and speak to someone directly until they opened. I called the following morning. The customer service Rep could not explain why I was having issues. She mentioned they were having issues with the website on how it was working if accessed via Google Chrome vs Safari. Apparently Safari, which I was using, had reported issues. Was this to blame? She refunded me the money but was unable to give me the expedited shipping on my new purchase to arrive before Mother’s Day. Earliest delivery now is days after. I asked to speak to the manager. I can't believe they were not going to accommodate me with the same shipping time I had originally purchased when It’s their failed systems fault I’m in this position. I was transferred to the manager Mike.
Mike got on the phone and offered no apology, understanding, or resolution. I began explaining my issue in which he interrupted me numerous times. He basically told me that it was "impossible" for the website to have any errors. This was all user error and put the blame on me. I pointed out all the discrepancies that I encountered. He argued with me for 30 minutes then tried to dismiss me.
In an attempt to end the conversation he offered a 15% discount. I pointed out to him I already had a 15% discount applied to my purchase. Again he argued with me and a matter of factly, told me "no I didn't!" I read to him the promo code (the same one he was going to give me) and what my confirmation email showed the discount to be. How is none of this showing in the system? Same system that makes "no mistakes".
After a lot of pleading Mike agreed to "see what he can do". I had to reorder my ring and I was assured he'd personally try to push things along in order to ship on time. I find it extremely hard to believe a company as efficient as Mike proclaims would not be able to correct an order that was only placed 12 hours earlier. I'm essentially replacing an order they have already compensated the time/labor on. They hadn't even begun processing the ring.
After 30mins Mike called informing me my ring cannot arrive before Mother's Day. He sounded pleased to deliver the bad news. Mike offered an additional 10% off and suggested I print a picture of the ring to gift. That is a pathetic alternative. He refused to let me speak to his boss. He blatantly said "I'm not letting you speak to her."
I have $500 tied up in processing on a ring I’ve had to order twice. I’ve invested over an hour in trying to reason with a disappointing, unprofessional, and disrespectful representative. I wish I could let his boss or the owners know what a true disservice Mike is doing for this company. I’ve never spoken to a person of management so ill prepared and disinterested to do their job. Instead of diffusing and resolving the situation he escalated my dissatisfaction and frustration. I’m disgusted and in complete disbelief that I had to endure such incompetence. Above all this has ruined My Mother’s Day.
The kicker, they are still advertising delivery still available before Mother’s Day on the website!
Thanks I was considering ordering from here but with all the negative reviews associated with this place, I will not.
Them marking your review as spam is a definite red flag. Stones that turn, going back on return promises...doesn't make me feel like spending any money with them. Thanks for the heads up.
Appreciate the heads up. Was about to spend a good amount of money but I always check the reviews first. Glad I did! Tyvm.
Reading reviews and responses to reviews from said reviewed company!
Hahaha I LOVE how Jewlr have responded to some of these negative and even distressed customer reviews even two years after it was posted and ONE THE SAME DAY. Including a suspect sole positive review in there that doesn't read like a real customer wrote it!
Nice try guys.
Think I saved myself some real hassle by reading everyone's honest reviews - thanks all!
Couldn't agree more. My comment was mysteriously deleted!!
Worst company of the face of this planet
Extremely Misleading Images on Website!
I agree with you! It is very disappointing! I hope my kids will get their money back. They spent enough on the ring for me!!
DO NOT BUY
The amount of money that I spent to buy a promise ring for my girlfriend is not worth it. I gave it to her when we were on a cruise and not even 48 hours and her finger was turning black, the engraving letters was already getting worn out, scratches was starting to show up.
I have spent $20 on a ring at a state fair that was MUCH better quality than this one!!
Hello Mr Beard,
We are very disappointed to hear you are dissatisfied with your personalized ring. We really strive to offer high-quality beautiful jewelry and customer satisfaction is very important to us.
All of our items come with one-year warranty, which will certainly cover any issues with engravings or durability. If you contact our customer service department by telephone (1-866-610-8482) or email ([email protected]), we guarantee we will do our best to make this right with you.
I ordered a ring from Jewlr for my wife, for our 10 year anniversary. I ordered the "Double Baguette Bypass Ring" with both of our birthstones in it.
I wanted to make sure that my wife would not see the ring when it was delivered and when speaking to a customer service rep, they were EXTREMELY helpful and friendly. They really looked after me and helped me out with all requests (I later had to change the size after speaking to my sister-in-law, realizing I had picked the wrong size!)
I gave the ring to my wife and she loves it!! Thank you so much Jewlr!!
We are so pleased to here your wife loves her new personalized ring!
Providing the best customer service is incredibly important to us, and we are so happy to hear we could be of assistance!
Thank you so much for making Jewlr apart of your most special memories.
JOKE OF A COMPANY
It's pretty common knowledge that some people have reactions to silver. My wife is one of them - I can't buy anything in silver for her because it also turns her skin green. Your thinking that it's cheap silver is just the opposite - only good quality silver will have this effect on someone who has this reaction. Try white gold next time - it won't do that.
Silver ring left a green mark on finger
Hello Northern Girl,
We are so sorry to hear about this. Sometimes people do experience this green reaction when wearing sterling silver jewelry. What causes this is a chemical reaction between the moisture on your skin (such as sweat, lotions, soaps, etc.) and alloys in the metal. However, we can assure you we use high-quality and solid .925 Sterling Silver.
We do offer a one-year warranty on all of our jewelry, and we will definitely do our best to make this right with you. Please contact our customer service department either by telephone (1-866-610-8482) or email ([email protected]). One of our representatives will be more than happy to assist you.
We are incredibly sorry for any inconveniences this may have caused you. Our customer service department works incredibly hard to provide thoughtful assistance in a timely manner. We see that this case was resolved and that we issued you a full refund shortly after this message was posted.
Each customer is very important to us, and we strive to create lasting and happy relationships with each. We really hope that our efforts were able to satisfy you, and restore your faith in Jewlr.
I placed an online order for a ring for my husband and got a text message saying my credit card was charged $179.70. But just before I was to get an order confirmation number the website says sorry we're experiencing a problem.
So I called with my reference number from the credit card charge and explained the situation to a rep, she says she found my order and places me on hold. Then disconnects.
I've tried to call back and it just has me on hold for 20 minutes and forwards me to a voice-mail box to leave a message! I'm not sure if I'm even going to receive my order!!!
I feel like this was your own fault. You had over 3 MONTHS to return it. You couldn't spend a few minutes tucking it in an envelope and sticking a stamp on it? Don't blame the company because you can't hold up your end. Most places offer a 2 week return policy. 99 days is incredibly generous.