jClub.com is the online home of jClub, a website which describes themselves as “a new online shopping destination for anyone who loves getting an amazing deal but isn’t interested in tricks, gimmicks, or fees.”
How Does It Work?
According to their website, jClub.com says that their team works directly with suppliers to cut out the middlemen and all the additional costs they bring to retail products so that they can provide their customers with some of the very best prices available online.
Each day at noon Eastern Standard Time, new deals will go live in their Hot New Deals section. Customers are welcome to click on any deal to see the product’s description and to see more deals which may be available in that specific category.
In addition, their website will always keep a rotating inventory of products that will be available in different categories, including Women’s, Electronics, Home, Jewelry, Lifestyle, and Men’s.
This company promises that everyone will have access to their special sales without the burden of any kind of membership fees and they promise they will never charge their customers hidden fees at any point. Finally, all purchases from this company will ship for free.
This company says that for most items sold on their website, including Final Sale items that are damaged or defective, customers will have 30 days from the date of delivery in which to make a free return. Customers will not be responsible for any shipping costs, but they will need to contact the jClub Customer Service team by email during business honors in order to have their returns approved and arranged.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 844-465-2582, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
There are not that many reviews of this company available at this time, but the few which can be found online appear to all be positive in tone, with many of the customers describing similar experiences. Most reviews detail situations where people ordered multiple products from this website, but decided to only keep one or two.
These customers claim that jClub’s Customer Service team was very helpful in arranging their returns and they were able to successfully complete the process without difficulty. In terms of working with a retailer for the first time, it is very important that you are able to get good quality Customer Service when you are unhappy with a purchase, so these reviews are a good sign.
Competitors and Alternatives?
There are many, many other “daily deal” websites available for customers depending on the type of products they are hoping to find or depending on where they live, as some of these companies work with local retailers.
If you have any experience with this company or their products, please leave your jClub.com reviews below.
5 ‘jClub.com’ Reviews
I placed an order on 3/29/2020. Although they immediately charged me, and failed to give my 20% off, they did not "process" my order for 18 days. Now 3 months after processing the order it has still not shipped. In the time in between they have given me 3 separate ship dates. Each passed without the merchandise being shipped. When I called and spoke with them again today they said it would be the first 2 weeks of next month, just as they have said before. Seems to be the standard lie. The customer service person said it was due to COVID. The item supposedly ships from the United States. I requested a refund this time. They sent me an email acknowledging that I requested a refund. In the email they said that the reason it had not shipped was due to unexpectedly heavy sales volume. Yet another lie. All of this time JClub continues to sell the item on their site. That means that they are taking customer's money with absolutely no intention of shipping the item any time soon IF at all! I will NEVER use this company again. Do not waste your time because NOTHING that they tell you will be the truth.
just awful! They take your money and string you along for months that they will someday ship your items. Big waste of time. They are blaming covid however they are clearing not shipping anything! Out of 10 items I've ordered nothing shipped. Ultimately I had to contact my bank. Stay away! Don't be fooled by their sales!
My problem with this site has to do with honesty and transparency. I have made several purchases over the past couple of months and have been very pleased with every purchase except one. I posted 5-star reviews of the jewelry I had posted and those reviews appeared on the site immediately and are still there. However, I also posted a 2-star review for the one item that I was extremely disappointed in and, although the review was confirmed and immediately appeared on the page, it had disappeared when I refreshed the page. That happened twice on two different days and I can't find any other negative reviews on the site, so it appears to me that all negative reviews are being automatically deleted, and I have informed them that I will no longer purchase anything from a site that obviously has something to hide.
I have purchased a few items from jclub, have had no problems until today. I ordered a tea pot, received today, box was smashed and opened. The top of the tea was missing. Just waiting on a response from jclub. Everything else I ordered was awesome no problems.
I ordered from them prior to November 28th. I had to ask them for tracking info or confirmation on the 29th.
Tracking originally said Dec 7th. Now today Dec 7th I get an update that it’s not expected until Dec 12th.
I am concerned about the legitimacy of this business