ItsHot.com is an online retailer which says they provide their customers with “Luxury for Less,” saying that they specialize in manufacturing and wholesale of high-end fine diamond jewelry and watches.
How Does It Work?
Like any other online retailer, customers are welcome to visit their website and search through their available inventory by category, including Men's Jewelry, Women's Jewelry, Engagement Rings, Loose Diamonds, Diamond Watches, Eternity Watches, Wedding Bands, Closeout Jewelry, Custom Jewelry, and more.
Their website says that they are proud of their large collection of round diamonds and princess cut diamonds set in a variety of golds, including 10K, 14K, and 18K, white gold, yellow gold, and rose gold, as well as sterling silver or Platinum.
Since this company carries and manufactures such a wide selection of jewelry, there is no real way to quote a set, static price range for the items they sell. However, they do offer their customers a “Best Price Guarantee.”
This Guarantee is very detailed, and says that the product you find at a lower price than the ItsHot.com product must be the same make, model, and color, the item must currently be in stock at the other retailer, and the other retailer must be “an established site, as determined by ItsHot.com.”
The Guarantee only applies to claims made within 10 days of your purchase date, and does not apply to auction, deal, or flash sale websites.
ItsHot.com does provide customers with the ability to return their purchases within 30 calendar days for a full refund of the product price, without any restocking fees. The 30 day time period is counted from the day the product shipped to the day it is physically received by their warehouse.
All merchandise must be in “new and unused” condition, which means that there are no scratches, marks, or blemishes and all security/price tags are in place and not tampered with. The item must not have been sized or altered in any way. Items with any indication that it has been used cannot be returned.
Before returning any item, you must contact Customer Service and receive an “RFI” number. All returns must be with the RFI number, via a traceable carrier, and insured for the full purchase price of the product.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 866-423-6262, by email at [email protected], or by using their website’s Live Chat feature, whenever it is available.
The information being shared about this company online could be very confusing to a potential customer. There are certain reports online from customers claiming that the jewelry they ordered from this company was later appraised by independent jewelers as being “fake,” and then there are rebuttals to these reports provided by ItsHot.com claiming that these reports are likely being made by competitors.
The truth is that most reviews online regarding this company are positive, and the negative reviews which have been submitted seem to have been addressed by representatives of ItsHot.com.
Unfortunately it is also true that reviews – both positive and negative – can be manipulated. That being said, according to comments made by representatives of ItsHot.com, if customers can actually prove that they are selling fake jewelry advertised as real, they would be guilty of fraud and could easily be shut down.
Competitors and Alternatives?
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