Based on 33  Reviews

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About is the online home of InterNations, a company that promises to help people who are moving to foreign countries and cities with everything they need through their community of expatriates. 

How Does It Work?

According to their website, it’s not a surprise that people who are considering or preparing for a move to a foreign country or new city could be anxious or overwhelmed by the amount of information and assistance they need, and the fact that they simply aren’t sure of where they can find all the answers. says that they have worked hard to create a single resource where people can go to meet and connect with other expatriates and knowledgeable locals in order to exchange information and helpful tips with them. 

They say that their website is set up to meet all their customers’ needs from the moment you decide to move until you are actually settled into your new home city, and even beyond, as they want to make sure that people can experience their time abroad to the fullest. 

In addition, says that they are the largest international online community for people who live and work abroad, with more than 390 cities worldwide and more than 3,500 monthly events and activities. 

Mobile Options

Currently does provide their members with a free downloadable mobile app for either iOS or Android devices. 

Cost/Price Plans

This website does provide their customers with the opportunity to have a free Basic Membership, but they also provide an upgraded, paid for membership called their Albatross Membership. 

This paid-for membership provides customers with benefits like free or reduced entrance to tickets InterNations Events, priority on event guest lists, the ability to see which members have recently visited your profile, full access to all articles in the Guide section as well as to their Expat Magazine, and more. 

Unfortunately the website does not provide a published list of the cost of this membership, as the price likely varies depending on the country of residence of the member in question, but some websites quote the cost as being as low as under $5 USD per month.  

Refund Policy

This website does say that any customer who has just upgraded to their Albatross Membership for the first time is entitled to a 14 Day Money Back Guarantee, which states that members who cancel during their initial 14 day enrollment will have the opportunity to receive a refund of any fees they have paid thus far. Any customer that is eligible for this Guarantee will be notified of this eligibility during their sign up process. 

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them to their website through the FAQ section of their website and clicking on their Request Support link. 


Though this company does seem to have a lot of praise for the information available on their website, there is one specific customer complaint that seems to be repeated over and over again on various websites, and it has to do with unauthorized credit card charges.

These customers claim that they attempted to cancel their membership so it would not renew, and unfortunately they still continued to receive charges from this company and when they contacted Customer Service to complain, they were denied a refund. 

This is obviously a very serious issue, and customers may hesitate to upgrade to their paid membership because of it. 

Competitors and Alternatives?

There are actually many different websites and resources available to people who are interested in researching different cities and countries that they may be considering living in, so if customers feel that isn’t meeting their needs for some reason, there are likely to be other options that better meet your needs.  

If you have experience with this company or their products, please leave your reviews below.

33 ‘’ Reviews
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1 Review

Extremely unethical billing and horrendous customer service

March18, 2017

These people understand nothing about business ethics and good customer service, hiding behind their T&C like the supreme law, and have no remorse of taking their members' money, even though those members aren't aware of such term.

Behind their image of "connecting people" or so is a practice of "stealing from people as much as possible while this is still legal".

This should be made illegal for businesses to deploy such practice, preying on their customers' carelessness to steal people's money.

Turned out there were many other victims of the same practice. So just be aware and don't get caught in the same situation

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1 Comment
January 09, 2019

please contact internations.scam[at]´╗┐, we're taking legal action against them

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