InterNations.org is the online home of InterNations, a company that promises to help people who are moving to foreign countries and cities with everything they need through their community of expatriates.
How Does It Work?
According to their website, it’s not a surprise that people who are considering or preparing for a move to a foreign country or new city could be anxious or overwhelmed by the amount of information and assistance they need, and the fact that they simply aren’t sure of where they can find all the answers.
InterNations.org says that they have worked hard to create a single resource where people can go to meet and connect with other expatriates and knowledgeable locals in order to exchange information and helpful tips with them.
They say that their website is set up to meet all their customers’ needs from the moment you decide to move until you are actually settled into your new home city, and even beyond, as they want to make sure that people can experience their time abroad to the fullest.
In addition, InterNations.org says that they are the largest international online community for people who live and work abroad, with more than 390 cities worldwide and more than 3,500 monthly events and activities.
Currently InterNations.org does provide their members with a free downloadable mobile app for either iOS or Android devices.
This website does provide their customers with the opportunity to have a free Basic Membership, but they also provide an upgraded, paid for membership called their Albatross Membership.
This paid-for membership provides customers with benefits like free or reduced entrance to tickets InterNations Events, priority on event guest lists, the ability to see which members have recently visited your profile, full access to all articles in the Guide section as well as to their Expat Magazine, and more.
Unfortunately the website does not provide a published list of the cost of this membership, as the price likely varies depending on the country of residence of the member in question, but some websites quote the cost as being as low as under $5 USD per month.
This website does say that any customer who has just upgraded to their Albatross Membership for the first time is entitled to a 14 Day Money Back Guarantee, which states that members who cancel during their initial 14 day enrollment will have the opportunity to receive a refund of any fees they have paid thus far. Any customer that is eligible for this Guarantee will be notified of this eligibility during their sign up process.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them to their website through the FAQ section of their website and clicking on their Request Support link.
Though this company does seem to have a lot of praise for the information available on their website, there is one specific customer complaint that seems to be repeated over and over again on various websites, and it has to do with unauthorized credit card charges.
These customers claim that they attempted to cancel their membership so it would not renew, and unfortunately they still continued to receive charges from this company and when they contacted Customer Service to complain, they were denied a refund.
This is obviously a very serious issue, and customers may hesitate to upgrade to their paid membership because of it.
Competitors and Alternatives?
There are actually many different websites and resources available to people who are interested in researching different cities and countries that they may be considering living in, so if customers feel that InterNations.org isn’t meeting their needs for some reason, there are likely to be other options that better meet your needs.
If you have experience with this company or their products, please leave your InterNations.org reviews below.
28 ‘InterNations.org’ Reviews
After reading all these bad reviews I am actually happy that InterNations declined my membership request. At the beginning, I was very enthusiastic about joining them and their international community, but I got frustrated with their reply about declining my membership request. It is very disappointing that such a "prestigious" organisation could not make an effort to prepare a better e-mail. In my opinion, it is very unprofessional to reject a person based on a few questions and an e-mail address. It seems to me that InterNations is a very exclusive group where only selected few can have access to their "precious" service. I wonder what kind of criteria you need to meet to join their "renowned" community? But, now I can say: thank you InterNations for declining my request! You saved my time dealing with you and the problems some other people are facing. :)
Ps. After the negative experience with InterNations, my husband also thinks that InterNations is a farse and he is going to cancel his membership.
I am yet another victim of their Albatross Membership billing practices. After I hadn't used or visited their website in over a year, or taken advantage of any of the social services they reputedly offer, I began receiving threatening messages from their billing department saying that my membership had been automatically renewed and I needed to update my credit card information. They repeatedly contended that if I had simply viewed my membership status on their website I would have seen that my membership was due to automatically review. This is disingenuous to say the least. I hadn't visited their website in many months as I had no use for it. My protestations had virtually no affect on them, and all my responses received the same boilerplate warnings. It is axiomatic that any enterprise that genuinely cared about the welfare of its members would not attempt to force them to part with money for services they don't want. Their lack of good faith is amplified by their failure to send me an email warning me that my membership was due to renew automatically. They send me hundreds of other emails about alleged membership activities in my area, but do not bother to send members anything that notifies them that absent action their membership will renew and another $80 will be deducted from their credit card. They are truly unethical and are now threatening to submit by alleged debt to a collection agency. Well, two of my brothers are lawyers, and we will fight them to the ends of earth of earth if need be, including filing a class action lawsuit on behalf of all the other members who have been victimized by these practices. They will be quite easy to find.
I wish I had seen all of these negative reviews before I joined. I would not have made the same mistake. I have had the same horrible experience with the so called "customer support" team.
I was a member for a year. I only went to a couple of events, and while it certainly wasn't bad, it wasn't enough that I wanted to remain a member. This certainly isn't the most important thing going on in my life and so I kind of forgot about it until a few days ago when I saw on my credit card statement that my membership had auto-renewed. I immediately contacted "customer support" and asked to cancel the membership and refund the charge from one day prior. They have taken the very rigid and unsupportive position of "you should have known it was going to auto-renew" and we absolutely will not refund your money. This just isn't the way a customer-friendly organization does business, and anyone thinking of joining should be aware of it.
This is a dangerously disguised dating site used primarily by men targeting naive, helpless, disenfranchised immigrant women.
Please be vigilant and highly aware. Do NOT post photos or a sad story. Do NOT agree to meet. Though I erred my complaints to the Ambassador and lead organizer of our Calgary, Alberta area...she did NOTHING to remove the serial predator. They are all in it for promiscuity. Please do not connect with them.
Worst customer support experience ever, avoid at all costs since one little slip and you will get charged big amounts of money at once without a heads up, and you won’t see it again. Don’t expect to be treated like a human, or by humans for that matter. I signed up, didn’t realise I was getting into a “free trial” period, didn’t use it ONCE, and got charged €83 euros exactly the day my trial period ended, worth a full year subscription. An hour after the payment was done, I asked for a refund, since I never used it and didn’t intend to use it further on. They never sent a reminder before the trial was over, or as a heads up before the payment was done. The follow ups denying my refund looked as though written by robots, not humans, even though they sell themselves as a company that connects humans. They say that I was constantly reminded of my subscription on my profile’s “Albatross” badge, even though I clearly never logged in during the trial month, so I couldn’t have seen it. I addressed that, as per EU law I’m entitled to a refund up to 14 days after the purchase of a product or service, but if course, they set the “purchase” date on the day the “FREE TRIAL” (ergo, no purchase) starts. I’m taking this matter to customer defence entities in Belgium, where my PayPal account is set, in Germany, where they’re based, and the EU regulators.
I should have read these reviews before signing up for Internations. All the comments about their horrific renewal policy is true. they charge you for a service not yet availed and refuse to refund the amount thats charged for the subsequent year. All this in the name of convenience for the customer who may forget to renew the subscriptiuon. If the customer is not using the service and has forgotten to renew the service, the message is loud and clear.. They have illogical representatives who give canned responses which are no good as well..No phone number to call and no escalation process. Only a bunch of impossible customer service representatives who keep sending the same responses over and over again. Never ever sign up for Internations.. Its an organization with unethical practices and not professional enough to sign up for in the first place.
Hi, avoid this service at all cost. They have auto renewal in place for subscription and for some reason if your card in file is outdated , they don't discontinue your membership, they still continue your membership and come after you with a pay or legal action attitude. Save yourself some headache.
Internations is awful. Their payment practices are intentionally manipulative and confusing. Their customer service is awful and robotic and then will refuse to respond - flat out. AND they will not allow you to make a formal complaint to them about their policy. They simply ignore you and then you have no way to contact them/get a response. A terrible company.