InterNations.org is the online home of InterNations, a company that promises to help people who are moving to foreign countries and cities with everything they need through their community of expatriates.
How Does It Work?
According to their website, it’s not a surprise that people who are considering or preparing for a move to a foreign country or new city could be anxious or overwhelmed by the amount of information and assistance they need, and the fact that they simply aren’t sure of where they can find all the answers.
InterNations.org says that they have worked hard to create a single resource where people can go to meet and connect with other expatriates and knowledgeable locals in order to exchange information and helpful tips with them.
They say that their website is set up to meet all their customers’ needs from the moment you decide to move until you are actually settled into your new home city, and even beyond, as they want to make sure that people can experience their time abroad to the fullest.
In addition, InterNations.org says that they are the largest international online community for people who live and work abroad, with more than 390 cities worldwide and more than 3,500 monthly events and activities.
Currently InterNations.org does provide their members with a free downloadable mobile app for either iOS or Android devices.
This website does provide their customers with the opportunity to have a free Basic Membership, but they also provide an upgraded, paid for membership called their Albatross Membership.
This paid-for membership provides customers with benefits like free or reduced entrance to tickets InterNations Events, priority on event guest lists, the ability to see which members have recently visited your profile, full access to all articles in the Guide section as well as to their Expat Magazine, and more.
Unfortunately the website does not provide a published list of the cost of this membership, as the price likely varies depending on the country of residence of the member in question, but some websites quote the cost as being as low as under $5 USD per month.
This website does say that any customer who has just upgraded to their Albatross Membership for the first time is entitled to a 14 Day Money Back Guarantee, which states that members who cancel during their initial 14 day enrollment will have the opportunity to receive a refund of any fees they have paid thus far. Any customer that is eligible for this Guarantee will be notified of this eligibility during their sign up process.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them to their website through the FAQ section of their website and clicking on their Request Support link.
Though this company does seem to have a lot of praise for the information available on their website, there is one specific customer complaint that seems to be repeated over and over again on various websites, and it has to do with unauthorized credit card charges.
These customers claim that they attempted to cancel their membership so it would not renew, and unfortunately they still continued to receive charges from this company and when they contacted Customer Service to complain, they were denied a refund.
This is obviously a very serious issue, and customers may hesitate to upgrade to their paid membership because of it.
Competitors and Alternatives?
There are actually many different websites and resources available to people who are interested in researching different cities and countries that they may be considering living in, so if customers feel that InterNations.org isn’t meeting their needs for some reason, there are likely to be other options that better meet your needs.
If you have experience with this company or their products, please leave your InterNations.org reviews below.
24 ‘InterNations.org’ Reviews
Worst customer support experience ever, avoid at all costs since one little slip and you will get charged big amounts of money at once without a heads up, and you won’t see it again. Don’t expect to be treated like a human, or by humans for that matter. I signed up, didn’t realise I was getting into a “free trial” period, didn’t use it ONCE, and got charged €83 euros exactly the day my trial period ended, worth a full year subscription. An hour after the payment was done, I asked for a refund, since I never used it and didn’t intend to use it further on. They never sent a reminder before the trial was over, or as a heads up before the payment was done. The follow ups denying my refund looked as though written by robots, not humans, even though they sell themselves as a company that connects humans. They say that I was constantly reminded of my subscription on my profile’s “Albatross” badge, even though I clearly never logged in during the trial month, so I couldn’t have seen it. I addressed that, as per EU law I’m entitled to a refund up to 14 days after the purchase of a product or service, but if course, they set the “purchase” date on the day the “FREE TRIAL” (ergo, no purchase) starts. I’m taking this matter to customer defence entities in Belgium, where my PayPal account is set, in Germany, where they’re based, and the EU regulators.
I should have read these reviews before signing up for Internations. All the comments about their horrific renewal policy is true. they charge you for a service not yet availed and refuse to refund the amount thats charged for the subsequent year. All this in the name of convenience for the customer who may forget to renew the subscriptiuon. If the customer is not using the service and has forgotten to renew the service, the message is loud and clear.. They have illogical representatives who give canned responses which are no good as well..No phone number to call and no escalation process. Only a bunch of impossible customer service representatives who keep sending the same responses over and over again. Never ever sign up for Internations.. Its an organization with unethical practices and not professional enough to sign up for in the first place.
Hi, avoid this service at all cost. They have auto renewal in place for subscription and for some reason if your card in file is outdated , they don't discontinue your membership, they still continue your membership and come after you with a pay or legal action attitude. Save yourself some headache.
Internations is awful. Their payment practices are intentionally manipulative and confusing. Their customer service is awful and robotic and then will refuse to respond - flat out. AND they will not allow you to make a formal complaint to them about their policy. They simply ignore you and then you have no way to contact them/get a response. A terrible company.
Got blocked because I didn't want to pay Albatross membership, When did it become compulsory? I think this organisation is rather miles away from it's initial aim and is a scam, scamnations.org is a better name for it. I am happy that my credit card had changed before they can take money from me without permission! auto-renewal £55 for a 6 month memebership I can't believe it!
BUYER BEWARE and read the reviews! Do not join this organization. It has outrageously unethical billing and business practices! It claims that basic membership in InterNations is "free", but then you must pay full-price to attend every single one of their events. If you then upgrade to Albatross membership, which allows you free entry to social functions, it is almost impossible later to cancel your membership. They give you NO direct Notice when they automatically charge your credit card for their annual fee, and if you object, and state that you no longer wish to be a member (which is why the charge was blocked to begin with), they threaten you with a collection action. This is an unscrupulous organization, which is all about profit. Do not be scammed. BTW, if you're interested in attending one of their events, you can go as a guest, without even risking joining their despicable organization. You still have to pay (of course; it's all about the $$$), but far better to do it on an event-by-event basis than ever risk giving them access to your bank account.
As many of the other members of this site, I was also a victim of the unethical practise and policy of internetions.org. They are asking me to pay over 30 euros for something I was not aware I was scamed to pay for.
Clearly, they "took" all the steps they need to, not to clearly inform me on time, that if I don't cancel the autorenewal, they will charge me about something I don't need, want and I will not going to use anymore.
Even from the beginning they managed to subtly hide the autorenewal informations, subtly enough that you feel comfortable to just klick all the "next" buttons until you finish the subscription.
At the end, they don't allow me to delete my account until I pay the invoice they sent to me, threathening me that they will take legal actions against me.
Not letting me to delete my account is pure kidnapping of the user's privacy!
All of the members, or the future members should a ll be aware that the Internations.org practises are rude, not user friendly and fraudly.