Instacart.com Reviews

Instacart.com
Based on 23  Reviews



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About Instacart.com

Instacart.com is the home of Instacart, a same day grocery delivery company which says that they can help anyone get convenient and high quality delivery of their groceries, often within just hours of ordering.
 
Creating a free account with Instacart.com is very easy. All you have to do is submit your name, your active email address, and create a password to get started, as long as their service is included in your area.
 
Currently their services are only available in the San Francisco, Chicago, and Boston areas, but they encourage customers to email them and let them know what other metropolitan areas they should expand their delivery services to.
 
Grocery delivery services are available from major, nationwide companies like Peapod and Postmates, but no other company offers same day delivery like Instacart. They promise that you can schedule delivers to fit your needs and convenience, though the average delivery generally occurs within two hours.
 
Store hours can affect your delivery times, with most deliveries being available between 9 am and 11 pm, with hours changing depending on the day and whether or not it is a holiday.
 
Your delivery is completed by an Instacart.com Personal Shopper, who will head to your local Safeway, Whole Foods, or Costco, pick up your grocery order, and then deliver it directly to your door. Through their three retailers, they offer more than 70,000 grocery items to choose from.
 
Delivery charges are generally $3.99, and though they may vary, you will clearly see your delivery charges before you check out online. Instacart Express membership customers can get free delivery on certain orders, but this is a paid membership that not everyone will choose.
 
Instacart.com says that the prices of their items may often be the same prices you see at your local grocery stores, but some items will be priced lower or higher. If you think an item has been priced incorrectly, please email them and bring it to their attention.
 
If you have any experience with this service, please leave your Instacart.com reviews below.

23 ‘Instacart.com’ Reviews
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1 Review

Awful Will never use after Corona virus is over



April6, 2020

There is no way to figure out what is in stock anywhere. The substitutions are overpriced. I have been charged for items I didn't get. The shoppers are hit and miss as to their abilities. I have gotten rotten fruit. After the crisis is over I will never use them.

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1 Review

DO NOT USE THIS COMPANY



April1, 2020

DO NOT USE THIS COMPANY!!!!
DO NOT USE THIS COMPANY!!!!!
We paid $85.07 for our groceries. Petriana was given specific delivery instructions. She never contacted us beyond an email stating the groceries were delivered. They were NOT yet they charged our card anyway!
We live in a high security building and she was supposed to call us so we could come out and get them. We NEVER received a call.
We tried to email 4 times to the company and I waited over 4 hours on the phone. Whenever I call the say there is a 106 minute wait to talk to an agent. They are impossible to get help from!!!
DO NOT USE THIS COMPANY!!!!! They will not assist you if there is a problem.

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1 Comment
June 14, 2020

I think a minimum of a 3rd grade education should be encouraged.This should apply all the way to the top.

That is assuming that there is someone in charge.

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1 Review

Didn't have the most significant items



March29, 2020

Ordered items from Costco. Was very excited since they stated they had toilet paper and hand wipes. I purchased several additional items to get free shipping. Got numerous calls indicating that 1. didn't have wipes and 2. another shopper stole the toilet paper out of my shoppers cart! There was no more toilet paper! Unbelievable! As usual, I will do it MYSELF!!!

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April 04, 2020

If thats the case, it wasnt the shoppers fault or Instacart that a stranger took YOUR toilet paper out of the shopping cart. If you dont know,its a mad house out there! I am a driver for Instacart

April 05, 2020

Did I say it was the shoppers fault? I am aware it is a madhouse out there, that's why I thought I would give Instacart a try! No matter who's fault, bottom line... I didn't get the specific supplies I requested.

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1 Review

Terrible service



March22, 2020

The man who was getting my groceries was non responsive and then brought me the wrong groceries, one of which was mushy avocados that had gone bad. I called Instacart to go get my money back and was waiting for over 2 hours to speak with them, only to have them disconnect the line before I could speak with anyone.

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1 Review

We want our money back Sharronda!



March21, 2020

We ordered some Lysol from Bjs using Instacart. They email is back and said it was delivered at 5:39pm by Sharronda.
But we were home and we have the Ring. Guess what? There was no delivery captured on the Ring. We want all our money back!

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1 Review

Rip Off



March19, 2020

I have tried using Instacart to shop at Cub and every time there are problems. I get charged for items I never receive, the person selecting my items makes expensive and inappropriate changes changes even though I have written no replacements in my instructions, delivery times are very inconsistent, and resolving problems is a nightmare. Today I was charged for two items when I only requested and received one, and the person selecting my items changed a 40 count box of Bounce on sale for $1.59 to a 240 count box of Bounce for $11.69 without contacting me. I called the Instacart customer Service line to report these problems and I have been on hold for 2 hours and counting. Once I get this resolved, The last time I used Instacart, I received a $13.10 refund for their errors. I will never use Instacart again. I will miss shopping online at Cub, but I have much better luck using the Lunds/Byerlys online service. Save yourself money and time and don't use Instacart.

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April 04, 2020

Just letting you know,that shopper should have asked for your approval 1st. Also, Instacart tells us to try to do replacements 1st before refunding items. I should know, I do full service at Instacart. I shop

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1 Review

Instacart-Costco



March19, 2020

They overprice every item and then include a tip in the total when it's all said and done I paid over 20% extra for my "free delivery"!!!

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1 Review

BAD DEAL



February13, 2020

They do not tell you but they mark up everything.I had a coupon for 20 off, but by the time they marked up all the groceries, I actually got 3 dollars off their prices.

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