Instacart.com Reviews

Instacart.com
Based on 23  Reviews



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About Instacart.com

Instacart.com is the home of Instacart, a same day grocery delivery company which says that they can help anyone get convenient and high quality delivery of their groceries, often within just hours of ordering.
 
Creating a free account with Instacart.com is very easy. All you have to do is submit your name, your active email address, and create a password to get started, as long as their service is included in your area.
 
Currently their services are only available in the San Francisco, Chicago, and Boston areas, but they encourage customers to email them and let them know what other metropolitan areas they should expand their delivery services to.
 
Grocery delivery services are available from major, nationwide companies like Peapod and Postmates, but no other company offers same day delivery like Instacart. They promise that you can schedule delivers to fit your needs and convenience, though the average delivery generally occurs within two hours.
 
Store hours can affect your delivery times, with most deliveries being available between 9 am and 11 pm, with hours changing depending on the day and whether or not it is a holiday.
 
Your delivery is completed by an Instacart.com Personal Shopper, who will head to your local Safeway, Whole Foods, or Costco, pick up your grocery order, and then deliver it directly to your door. Through their three retailers, they offer more than 70,000 grocery items to choose from.
 
Delivery charges are generally $3.99, and though they may vary, you will clearly see your delivery charges before you check out online. Instacart Express membership customers can get free delivery on certain orders, but this is a paid membership that not everyone will choose.
 
Instacart.com says that the prices of their items may often be the same prices you see at your local grocery stores, but some items will be priced lower or higher. If you think an item has been priced incorrectly, please email them and bring it to their attention.
 
If you have any experience with this service, please leave your Instacart.com reviews below.

23 ‘Instacart.com’ Reviews
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INSTACART IS A SCAM!!!



July5, 2020

Too bad there are no negative stars. I would have rated Instacart minus 10! Well, I have finally decided to stop using Instacart!

A few weeks ago, I opted out of my Annual membership when I could no longer opt to eliminate the “SERVICE FEE”.

Today I cancelled my PCC order when I discovered for the first time the Instacart “ HEAVY ORDER FEE”. I removed 3 items and the Heavy order fee was eliminated. However, instead of this fee, Instacart increased the service FEE by a similar amount.

Instacart is a SCAM a CON and a FRAUD.

I wouldn’t be so upset if these FEES were going into the employee’s pockets instead of into the pocket of the GREEDY OWNER who is taking advantage of older, vulnerable shoppers who must remain quarantined during the Pandemic.

As a spiritual being, I need to restrain myself by not writing what I think of the owner’s character! This is representative of what we are experiencing with the selfishness of those who demonstrate that they do not care for others by going without masks. The example comes right from the top!

Please, please, Vote in November so this Pandemic can be slowed and we can once again go out!

Peace, Love and Blessings,

Larry

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1 Review

HORRIBLE



June10, 2020

My review is about the same as everyone else's. Took my money and did not deliver any of my groceries. Customer service was utterly unhelpful. HORRIBLE.

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NOT DELIVERED A $ 120 PURCHASE NOR EXPLAINED



April29, 2020

This was not my first grocery purchase with them. Preceeding ones went OK. This purchase finished at 2:40 PM with the shopper asking good and normal questions about replacements. They sent a note saying it would be delivered at 3:05 PM.

Now is 8:20 PM ( 5 hours and 15 minutes later) and in spite my multiple complaints I have NO RESPONSE other than a generic response. To make a long story short, I do not know when and IF INSTACART will deliver my purchase ALREADY CHARGED to my credit card. I need the groceries and I extremely concern that I was scammed.

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AWFUL!!!



April24, 2020

My delivery was scheduled for 6-6:30 on Sunday, April 12th. I was in the hospital. My cousin came from 30 mins. away to receive the delivery. The driver, Lisa K., got there at 5:40. She called me to tell me she was there. I told her my cousin would be there by 6, probably before 6. She said she couldn't wait and would have to go back. After pleading with her to wait, and keeping her on the phone for as long as possible, she said she needed to check with Instacart to see what she should do. She never called me back. My cousin arrived at 5:50, and the delivery had left! I then got a call from "customer service", a man who wasn't listening to me. I had to tell him 3 times that if the delivery was scheduled for 6-6:30, and someone was there by 6 to receive it, then the driver should have stayed, especially since I told her that my cousin would be there in 5 mins.! He finally said he would contact her and tell her to come back. I told this to my cousin. I then went to the website, and it looked like the delivery would be made in 17 mins., then 23 mins., then, after another 30 mins. the progress screen was blank! My cousin had been sitting in her car, waiting, for ONE HOUR! She went home. I came home from the hospital to a very depleted situation, food-wise. Now I have to start again, and wait a week for groceries that I was counting on having NOW! What kind of insensitive people do you hire as drivers? She wouldn't wait at least until 6, the time stated on your website! I WILL NEVER USE INSTACART AGAIN!

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June 14, 2020

Sadly the comment about "Customer Service"is right on target..The do not listen.I think they have a form letter or script that then is used as lip service..

I don't think they will survive with the lack of service.Now I see the delivery charge has gone up.That means the tip goes down.Deal with it

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1 Review

Untrustworthy



April10, 2020

Used this service and delivery was missing an item that was bought and paid for. This service was no customer service what so ever, phone number doesn't work, chat line doesn't connect and emails go unanswered! Either their shoppers are incompetent or thieves and the company is unable to connect to to resolve the problem and get a refund.

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June 14, 2020

Agreed.Similar experiences...Oh how many others who have not complained.

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1 Review

Beware, Instacart is a rip-off, takes your money. Pretends to service your order, fails to deliver and runs...



April10, 2020

Made my initial Instacart order at Fresh Thyme, Cranberry Twp., PA, and it was delivered within a couple of days, so I FOOLISHLY allowed $9.99 to be debited from my credit card to purchase a month of their "Free delivery" of >$35 orders service. Surprisingly, the prices were the regular off the shelf and sale prices.
However, unfortunately, my next Instacart order was at Aldi, Wexford, PA. It was entered on the Instacart website on or about 3/30/20. At that time, even though I kept checking back three or four times a day, it was not until about five days later on 4/4 that I could get any possible delivery date or time. Fortunately, that day, they offered a "First Available" option, which in desperation, I agreed to. My order then showed delivery between the next day, Sunday, through Thursday. As each day passed until today, Thursday, 4/9, the expected delivery window kept changing from whatever the next day was to Thursday. It was implied that today, Thursday, 4/9, would be the delivery day. Again, while anxiously a waiting the call that the Instacart shopper was on his/her way with the groceries, I received a message at 7:40PM that the order was canceled, not delayed, not rescheduled, not any offer of an option to get the groceries that we have waited nearly two weeks to receive.
Needless to say, I will email them to cancel my account and demand a refund of my monthly membership payment of $9.99. No sense in feeding this pig any longer. It doesn't even OINK!!!

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1 Review

No customer service



April8, 2020

Placed an order for $250 ( $25 tip) worth of groceries to be delivered but the order never showed up. I received an email that the order was delivered so I contacted the delivery driver who did not respond. I then contacted the store and was told I had to call Instacart since they provided the service. I called and got a message saying they are no longer taking calls and to use the website for any issues. I went to the website which says to call them if you did not receive your order! There is absolutely nothing you can do if you don't receive your order except to dispute the charges. Will never use Instacart again.

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1 Review

Forget it



April8, 2020

Instacart delivered a box of groceries-- including fresh cheese, cream, and meat-- to our apartment building lobby last week. Unfortunately the customer does not live here; Instacart delivered to the wrong address. If Instacart had called the customer upon delivering, they would have know that...After 3 days in the lobby, the box of food was thrown out. If you want your delivery to reach you, don't count on Instacart.

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