Instacart.com is the home of Instacart, a same day grocery delivery company which says that they can help anyone get convenient and high quality delivery of their groceries, often within just hours of ordering.
Creating a free account with Instacart.com is very easy. All you have to do is submit your name, your active email address, and create a password to get started, as long as their service is included in your area.
Currently their services are only available in the San Francisco, Chicago, and Boston areas, but they encourage customers to email them and let them know what other metropolitan areas they should expand their delivery services to.
Grocery delivery services are available from major, nationwide companies like Peapod and Postmates, but no other company offers same day delivery like Instacart. They promise that you can schedule delivers to fit your needs and convenience, though the average delivery generally occurs within two hours.
Store hours can affect your delivery times, with most deliveries being available between 9 am and 11 pm, with hours changing depending on the day and whether or not it is a holiday.
Your delivery is completed by an Instacart.com Personal Shopper, who will head to your local Safeway, Whole Foods, or Costco, pick up your grocery order, and then deliver it directly to your door. Through their three retailers, they offer more than 70,000 grocery items to choose from.
Delivery charges are generally $3.99, and though they may vary, you will clearly see your delivery charges before you check out online. Instacart Express membership customers can get free delivery on certain orders, but this is a paid membership that not everyone will choose.
Instacart.com says that the prices of their items may often be the same prices you see at your local grocery stores, but some items will be priced lower or higher. If you think an item has been priced incorrectly, please email them and bring it to their attention.
If you have any experience with this service, please leave your Instacart.com reviews below.
21 ‘Instacart.com’ Reviews
This was not my first grocery purchase with them. Preceeding ones went OK. This purchase finished at 2:40 PM with the shopper asking good and normal questions about replacements. They sent a note saying it would be delivered at 3:05 PM.
Now is 8:20 PM ( 5 hours and 15 minutes later) and in spite my multiple complaints I have NO RESPONSE other than a generic response. To make a long story short, I do not know when and IF INSTACART will deliver my purchase ALREADY CHARGED to my credit card. I need the groceries and I extremely concern that I was scammed.
My delivery was scheduled for 6-6:30 on Sunday, April 12th. I was in the hospital. My cousin came from 30 mins. away to receive the delivery. The driver, Lisa K., got there at 5:40. She called me to tell me she was there. I told her my cousin would be there by 6, probably before 6. She said she couldn't wait and would have to go back. After pleading with her to wait, and keeping her on the phone for as long as possible, she said she needed to check with Instacart to see what she should do. She never called me back. My cousin arrived at 5:50, and the delivery had left! I then got a call from "customer service", a man who wasn't listening to me. I had to tell him 3 times that if the delivery was scheduled for 6-6:30, and someone was there by 6 to receive it, then the driver should have stayed, especially since I told her that my cousin would be there in 5 mins.! He finally said he would contact her and tell her to come back. I told this to my cousin. I then went to the website, and it looked like the delivery would be made in 17 mins., then 23 mins., then, after another 30 mins. the progress screen was blank! My cousin had been sitting in her car, waiting, for ONE HOUR! She went home. I came home from the hospital to a very depleted situation, food-wise. Now I have to start again, and wait a week for groceries that I was counting on having NOW! What kind of insensitive people do you hire as drivers? She wouldn't wait at least until 6, the time stated on your website! I WILL NEVER USE INSTACART AGAIN!
Used this service and delivery was missing an item that was bought and paid for. This service was no customer service what so ever, phone number doesn't work, chat line doesn't connect and emails go unanswered! Either their shoppers are incompetent or thieves and the company is unable to connect to to resolve the problem and get a refund.
Beware, Instacart is a rip-off, takes your money. Pretends to service your order, fails to deliver and runs...
Made my initial Instacart order at Fresh Thyme, Cranberry Twp., PA, and it was delivered within a couple of days, so I FOOLISHLY allowed $9.99 to be debited from my credit card to purchase a month of their "Free delivery" of >$35 orders service. Surprisingly, the prices were the regular off the shelf and sale prices.
However, unfortunately, my next Instacart order was at Aldi, Wexford, PA. It was entered on the Instacart website on or about 3/30/20. At that time, even though I kept checking back three or four times a day, it was not until about five days later on 4/4 that I could get any possible delivery date or time. Fortunately, that day, they offered a "First Available" option, which in desperation, I agreed to. My order then showed delivery between the next day, Sunday, through Thursday. As each day passed until today, Thursday, 4/9, the expected delivery window kept changing from whatever the next day was to Thursday. It was implied that today, Thursday, 4/9, would be the delivery day. Again, while anxiously a waiting the call that the Instacart shopper was on his/her way with the groceries, I received a message at 7:40PM that the order was canceled, not delayed, not rescheduled, not any offer of an option to get the groceries that we have waited nearly two weeks to receive.
Needless to say, I will email them to cancel my account and demand a refund of my monthly membership payment of $9.99. No sense in feeding this pig any longer. It doesn't even OINK!!!
Placed an order for $250 ( $25 tip) worth of groceries to be delivered but the order never showed up. I received an email that the order was delivered so I contacted the delivery driver who did not respond. I then contacted the store and was told I had to call Instacart since they provided the service. I called and got a message saying they are no longer taking calls and to use the website for any issues. I went to the website which says to call them if you did not receive your order! There is absolutely nothing you can do if you don't receive your order except to dispute the charges. Will never use Instacart again.
Instacart delivered a box of groceries-- including fresh cheese, cream, and meat-- to our apartment building lobby last week. Unfortunately the customer does not live here; Instacart delivered to the wrong address. If Instacart had called the customer upon delivering, they would have know that...After 3 days in the lobby, the box of food was thrown out. If you want your delivery to reach you, don't count on Instacart.
There is no way to figure out what is in stock anywhere. The substitutions are overpriced. I have been charged for items I didn't get. The shoppers are hit and miss as to their abilities. I have gotten rotten fruit. After the crisis is over I will never use them.
DO NOT USE THIS COMPANY!!!!
DO NOT USE THIS COMPANY!!!!!
We paid $85.07 for our groceries. Petriana was given specific delivery instructions. She never contacted us beyond an email stating the groceries were delivered. They were NOT yet they charged our card anyway!
We live in a high security building and she was supposed to call us so we could come out and get them. We NEVER received a call.
We tried to email 4 times to the company and I waited over 4 hours on the phone. Whenever I call the say there is a 106 minute wait to talk to an agent. They are impossible to get help from!!!
DO NOT USE THIS COMPANY!!!!! They will not assist you if there is a problem.