Instacart.com Reviews

Instacart.com
Based on 6  Reviews



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About Instacart.com

Instacart.com is the home of Instacart, a same day grocery delivery company which says that they can help anyone get convenient and high quality delivery of their groceries, often within just hours of ordering.
 
Creating a free account with Instacart.com is very easy. All you have to do is submit your name, your active email address, and create a password to get started, as long as their service is included in your area.
 
Currently their services are only available in the San Francisco, Chicago, and Boston areas, but they encourage customers to email them and let them know what other metropolitan areas they should expand their delivery services to.
 
Grocery delivery services are available from major, nationwide companies like Peapod and Postmates, but no other company offers same day delivery like Instacart. They promise that you can schedule delivers to fit your needs and convenience, though the average delivery generally occurs within two hours.
 
Store hours can affect your delivery times, with most deliveries being available between 9 am and 11 pm, with hours changing depending on the day and whether or not it is a holiday.
 
Your delivery is completed by an Instacart.com Personal Shopper, who will head to your local Safeway, Whole Foods, or Costco, pick up your grocery order, and then deliver it directly to your door. Through their three retailers, they offer more than 70,000 grocery items to choose from.
 
Delivery charges are generally $3.99, and though they may vary, you will clearly see your delivery charges before you check out online. Instacart Express membership customers can get free delivery on certain orders, but this is a paid membership that not everyone will choose.
 
Instacart.com says that the prices of their items may often be the same prices you see at your local grocery stores, but some items will be priced lower or higher. If you think an item has been priced incorrectly, please email them and bring it to their attention.
 
If you have any experience with this service, please leave your Instacart.com reviews below.

6 ‘Instacart.com’ Reviews
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1 Review

Helpful for busy people



March14, 2019

Any mom with multiple small children will tell you getting to the store with all the littles in type is just not an ideal situation. Instacart makes shopping possible for so many people. Elderly customers can now buy the big bags of dog food. Sick people can stay home in bed while somebody else gets their medicine and chicken soup delivered. I know this service might not be for everybody, but for some its really great.

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1 Review

Bunch of CROOKS



December11, 2018

Bought some groceries at Costco for $61 and then received a charge on my credit card for $83. NEVER again!

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1 Review

Can't seem to cancel this unwanted service



July27, 2018

Just recently received an email (at an email address not given to Instacart) and a charge to my checking account for a service I do not want ($149 for the year).

I believe I may have signed up for instacart several months back as a free trial for one grocery delivery (in which i received a few items that were not correct).

When I tried following prompts to cancel the membership (fine print says I can get a refund if cancelled within 15 days of the charge), nothing was working.

I've now tried contacting customer service, but that email form didn't "submit" either. Not sure if it's partly my computer or their system, but I have tried on both my phone and on a laptop.

Just want to cancel & receive a refund for a service I don't want!

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July 27, 2018

Update! I found an email from Instacart in my inbox and was able to finally get help that way. They worked with me to cancel my subscription and refund me the same day.

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2 Reviews

Acme is fine....Instacart needs to communicate better



March1, 2018

Had to call Acme headquarters and they returned the call immediately and provide thorough information. If you go directly to the instacart site, you may be charged an upcharge of approximately 30% or more for each product, which is probably what happened to me. Go directly to the store and click "delivery" to avoid such charges. You may, however, be charged about 10% more but certainly not the massive upcharge by going directly into Instacart site. I have found Instacart's service to be very good....but was absolutely furious in terms of them not being able to tell me why the charge was more than what the store product costs and telling me it was Acme not them. In fact INSTACART gets that extra money. The product costs $116.....Instacard charged me $138...so they got an extra $22.00. I understand that service costs money....but let me know what the extra costs are, what they are for and who is getting to extra money...which Instacart didn't want to tell me. I will now be a more informed consumer.

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2 Reviews

Watch out for prices!!!!!!! I may never buy from Acme again!!!



February28, 2018

I just received a large order from Instacart via Acme supermarkets. The paper receipt was "accidently" left in the bag. The cost of my items as noted on the receipt was $116.00. Instacart cost was $138.00. This does not include the delivery and service fee by Instacart. My total instacart cost $158!!! If the receipt was not left in the bag, I never would have known that the cost of the items was far less than what Instacart charges. I called Instacart and was told that Acme charges more for items than if you buy them in the store. I paid almost $1.00 more for butter because I used the instacart service. In fact, every item was marked up by instacart. My question....what is the service and delivery fee for??? I have a call into Acme to get some answers.

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March 01, 2018

Had to call Acme headquarters and they returned the call immediately and provide thorough information. In fact, the person who called was very pleasant. If you go directly to the instacart site, you may be charged an upcharge of approximately 30% or more for each product, which is probably what happened to me. Go directly to the store and click "delivery" to avoid such charges. You may, however, be charged about 10% more but certainly not the massive upcharge by going directly into Instacart site. I have found Instacart's service to be very good....but was absolutely furious in terms of them not being able to tell me why the charge was more than what the store product costs and telling me it was Acme not them. In fact INSTACART gets that extra money. The product costs $116.....Instacard charged me $138...so they got an extra $22.00. I understand that service costs money....but let me know what the extra costs are, what they are for and who is getting to extra money...which Instacart didn't want to tell me. I will now be a more informed consumer.

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1 Review

Pricing scam



April16, 2017

My girlfriend and I both have accounts. My girlfriend's was subject to a "Free delivery" promo. When we compared the pricing for the same store in the same area at the same time, many items available to her were priced higher. Clearly this is a scam to recoup the "Free delivery". When I inquired with customer service, we went in circles over several emails where they kept talking about the difference between in-store pricing and the instacart interface, which was never the concern in the first place. If at all possible, get to the store yourself for your groceries or have a friend help.

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February 28, 2018

Yes....this is true. I just received a large delivery from Acme Stores in Montclair. The person "accidently" put the actual receipt in the bag. My items cost $116. I was charged $138 for the items on Instacart. When I called, I was told that the store "Acme" charges more for items if they are delivered. I said that I am charged a delivery charge and service charge....so why is the store charge more for each item? I was told to call Acme. I am now waiting to see what they say. Be wary....maybe it's just Acme...but I don't know. I hope this can be rectified because I do like the service of Instacart.

February 28, 2018

This not just for the "free delivery" promo.....this also happened with me. See the review with Acme Supermarkets. The only way I found out was that someone accidently put the store receipt in the bag.

Acme prices any items purchased through Instacart with a mark up. Butter was priced at about $4.00. I was charged $5.00!!!!

Instacart is a good service....but beware the price markups from the stores. I will NEVER shop at Acme again...in person or via Instacart.

March 01, 2018

Acme has been redeemed by its excellent customer service from their headquarters. It was explained to me that it is Instacart that failed to communicate that they upcharge products.

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