Incorporate.com is a website and company which says they have been incorporating businesses since they were established in 1899, and to date they have helped more than 750,000 businesses incorporate.
How Does It Work?
First, even though this company calls itself Incorporate.com, the website is very clear that they help businesses do much, much more than just incorporate. They help customers all over the country “meet their most complex business challenges.”
Often this does include incorporating or forming limited liability companies (LLCs), and many other entity types, and their services are legal in every state in the US, as well as the District of Columbia. But they also are able to serve as a Registered Agent for US businesses that are already established, making sure that their customers receive their legal and business critical documents in a timely and secure manner.
They will also help new entities draft and file bylaws and operating agreements, reserve unique company names, and register to do business across state lines. Companies can also use their services for getting all the right tax information, ongoing compliance requirements, annual report preparation, and much, much more.
Customers who are unsure of exactly what they need or where they should start can look through this website’s resources by category, including Starting a Business, Maintaining a Business, and Learning Center.
Since Incorporate.com helps people undertake such a wide variety of services for their business, there is not one single price for their services, nor is there really a simple pricing chart or guide for their services, because they work so hard to make sure that the services they provide you with are tailored to your specific type of business, the service you are choosing, and the state or region in which you operate.
However, though the website cannot provide you with a simple pricing chart, they do offer a price estimation web page which will walk you through a variety of questions specific to your situation and then offers you an understanding of what your costs and fees are likely to be.
This company does provide their customers with a Refund Policy, saying that any customers who cancels their order before it has been submitted to a federal, state or local office will receive a refund of the total amount paid for such order less a service fee. This service fee may vary depending on the type of order you have made, but the website estimates this fee to be around $50.00.
Customers who cancel their order after it has been submitted will have to wait until Incorporate.com determines what portion of the fee, if any, is available to be refunded, depending on the work which has already been completed.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 855-557-7865, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
Unfortunately there are not many customer reviews of this company or their services available at this time, which may make it difficult for prospective customers to determine whether or not this company is the right one for them.
Of the few reviews that are available, many are positive but there are others that complain that once they submitted their contact information to this website they began getting regular phone calls from representatives trying to secure their business, which they found disruptive and frustrating. This is something customers may want to keep in mind, especially when providing this website with their contact information.
Competitors and Alternatives?
There are many, many companies that provide people with the ability to find, fill out, and file the necessary paperwork to incorporate their business, including LegalZoom.com, LLC.com, MyCorporation, BizFilings, and many others.
If you have experience with this company or their products, please leave your Incorporate.com reviews below.
2 ‘Incorporate.com’ Reviews
Re: Prepare for Problems
Follow-up: I received the refund I requested. It was about 60% of the original fee, a policy that Incorporate.com tells its customers about up front, so I did not have a problem with it. They sent me the refund (credit back to my MasterCard) within three business days, which was good.
The Incorporate.com employees with whom I spoke or corresponded were professional and courteous, which is certainly a plus. Unfortunately, the company seems so focused on new customer acquisition, that they neglect their existing customers, and fail to learn from customer complaints.
Prepare for Problems
Incorporate.com (The Company Corporation) might want to do right by their customers, but their disorganized customer service department; poor communication; and lack of management oversight cause multiple problems.
I tried to form a Professional LLC (PLLC) with them. A PLLC, or similar, is required for most states if services are provided by licensed professionals, e.g., attorneys, accountants, physicians, etc.
Incorporate.com staff unfortunately did not fully understand the more complicated PLLC formation requirements, which, for example, involve receiving approval by the relevant state licensing board. When they ran into a snag with the Secretary of State's office (each state's secretary of state manages corporation filings), they asked me to figure out what to do. (I thought that was what I was paying them to do?)
I proceeded to research the issue; obtained the necessary forms; filed those forms with the licensing board; received approval; and forwarded the forms to the secretary of state's office. The secretary of state's office said they needed me to pay the filing fee. Since I the money I had paid to Incorporate.com ($435) included funds for the filing fee, I asked Incorporate.com to send the money to the secretary of state.
Incorporate.com then proceeded to tell me that I needed to have the secretary of state's office send the licensing board approval form back to me; then send it to Incorporate.com; and then Incorporate.com would send the form, with the required filing fee, back to the secretary of state's office. When I asked them why they couldn't simply send the money to the secretary of state's office--since they already had the licensing board approval--Incorporate.com sent me a canned response saying that I was required to send all forms to them, even though the licensing board approval form states, in bold, highlighted text, that the form *must* be sent directly to the secretary of state's office.
At this point, I was fed up with the amateur nature of Incorporate.com's business practices and I requested a refund. I have not received a refund yet, but it has only been a few days.
Also, note that even though the Better Business Bureau gives Incorporate.com an A+ rating, the BBB website contains 96 customer complaints and eight negative narrative reviews about the company: