iCounseling.com is the online home of iCounseling, a company who describes themselves as a leading online counseling platform that has the ability to serve members all over the world.
How Does It Work?
As mentioned above, iCounseling.com lets their members receive high quality counseling services online from their tablet, computer, or smartphone rather than in the traditional office setting. They believe this provides their members with a number of important benefits.
First, they promise that there is no waiting, as you are able to send messages and receive help as soon as you are matched with a counselor. In addition, because office based counseling requires appointments made in advance and which only last for an hour or two, clients are very limited in when and how they get help.
iCounseling.com doesn’t require any scheduling or limited appointments. You get access to your counselor when you need and for as long as you need it via messaging, Live Chat, phone, or video conferencing.
Their website promises that all their counselors are licensed, trained, experienced, and accredited psychologists (PhD/PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW), or licensed professional counselors (LPC), and they all have a minimum of a Master’s or a Doctorate in their field.
Counselors have also been qualified and certified by their state's professional board after successfully completing the necessary education, exams, training and practice.
Unfortunately it appears that this company does not publish any information whatsoever regarding their costs and fees, other than to say that their service appears to be offered on a subscription basis.
Most likely they are unable to offer a straightforward pricing guide because different states offer different regulations and therefore end up having different operating costs, which ultimately are passed on to the client to some degree.
Similar to not publishing any information openly regarding their subscriptions and their service costs, this company also does not appear to offer their customers a clear policy regarding cancellations and refunds.
What they do say is that customers are welcome to change their subscription or change their counselor after they have signed up for this service, but they offer no details regarding these policies as well. Concerned customers will want to speak to their Customer Service team before signing up for a subscription to get more information regarding what kinds of options they have for customers who are unhappy with their service or who need to cancel their subscription for another reason.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through their Contact Us link.
This service appears to be new enough at this time that there are not any available customer reviews for this website. Unfortunately, this lack of reviews combined with the lack of a Refund Policy and lack of published pricing information makes it difficult for new customers to decide whether or not they want to work with this company.
As mentioned above, concerned customers will want to get information from their Customer Service team regarding the subscription rates and time periods before they try this service for themselves.
Competitors and Alternatives?
There are many different companies and websites that are working toward providing people with alternatives to traditional expensive, in-office therapy, including BlahTherapy, Talkspace.com, BetterHelp, and many others. Some services use certified therapists while others use trained volunteers, so it just depends on what you believe your specific needs are.
If you have experience with this company or their products, please leave your iCounseling.com reviews below.
2 ‘iCounseling.com’ Reviews
Lack of transparency: I can't get a solid answer concerning whether they are affiliated with betterhelp. Lack of billing clarity: I thought I paid betterhelp but then they don't have record of me? So I can make a therapist appointment but I can't login at appointment time; betterhelp will not let me, nor even recognize my account. Incorrect link or bad technology. They send you an appointment link, but it goes straight to betterhelp. com as well. Are they liars or just incompetent?
I joined a bit over a month ago. I was looking for online therapy that was affordable. I thought the rate of 260 dollars per month was reasonable so I signed up. Much to my frustration, I found out it is run through BetterHelp, and did not know this until after I paid. The first therapist was condescending and ghosted me. I was credited an extra week when I found a new one, however I had to wait a whole week to talk to her so there was no point. The second therapist seemed over stressed and suggested that I do not need therapy. Ok that is fine but I had to pay a hefty price to hear that. A few days after my last date I got an e-mail saying that I got a message from her even though we decided to part ways. She gave me her email during our last session so I emailed her and asked her why I was messaged. She never responded. So why give me your email and message me? This site is rather pointless and they care more about money then being actual therapists. It frustrates me to the core that BetterHelp grew a monopoly over online therapy.