Hydroviv Reviews

Hydroviv
( 5 reviews )

Hydroviv Review: Worth Buying?

Reviewopedia staff  -  Updated:  November 6, 2023



Hydroviv
markets a line of water filters which they state are unique in that they analyze water quality and deal with water quality issues on an individualized basis. 

The company's products were featured on a Shark Tank episode.

How Does it Work?

Hydroviv offers a large line of personalized home water filters, including an under sink water filter, a shower filter, and a refrigerator line filter.

These are designed and optimized based on your city’s water quality data, but can also be fitted to sinks that draw from well water, too.

 

Hydroviv Under Sink Filter

The under-sink water filter has NSF certifications and can remove lead, arsenic, PFAS, chromium 6, VOCs, and other dangerous chemicals.

The filter also offers easy installation.  You can install it beneath your existing faucet in just fifteen minutes with basic connections that screw right on.

It won’t damage your plumbing and they can fit under any style of sink, even if you have a sink with a built-in garbage disposal.

 

Hydroviv Shower Filter

Although it's not the least expensive shower head water filter you'll ever find, the Hydroviv shower filter is just 5.5 inches long and can be installed in less than five minutes.

It can be used for up to 12 months before a replacement filter is needed.  It’s made in the United States with NSF-certified materials, too.

 

Refrigerator Filter

The refrigerator water filter connects to the waterline of your refrigerator via a braided stainless steel line or plastic tube and screw-on ¼ inch compression connections.

It's easy to install and is proudly built by Hydroviv “Water Nerds” in Washington, DC.

Hydroviv Filter Technology

All Hydroviv filters utilize unique technology to purify water, combining different types of filtration media to remove toxic chemicals.

It’s not the same as reverse osmosis, which requires you to drill holes in your countertop and drainpipe.  Instead, you can install and change filters yourself instead of having to contact a professional.

Often, whole house filters choke off the water and make it hard to get a good, steady flow of water.

Hydroviv states that this is not the case with Hydroviv’s filters as they won’t impact the flow rate. 

Hydroviv states their filters do not remove fluoride because this would compromise its performance against other contaminants, such as arsenic, lead, VOCs, PFAS, Chromium 6, and other contaminants.

Customer Reviews & Complaints

We found that customer reviews for Hydroviv filters seem to be mixed and vary significantly.

Some customers express satisfaction with the product's performance, while others report issues with customer service, misleading advertising, and problems with the product itself.

Common complaints include difficult installation processes, poor customer service experiences, advertising discrepancies (like the first cartridge not being free as advertised), and issues with water pressure and taste after installation.

Additionally, several customers reported that Hydroviv charged a 25% restocking fee and the requirement to pay for return shipping

There are also mentions about the taste of water taking time to neutralize after installing a new filter.

On the other hand, some customers found the installation easy, were happy with the water quality after installation, and reported no issues with water pressure after installing a Hydroviv filter.

They've noted the convenience of not having bulky water pitchers around and appreciated the ability to use filtered water for various household needs.

In summary,

Positive customer reviews often mentioned:

  • Improved water taste and clarity
  • Convenience and elimination of countertop clutter
  • Satisfaction with filtration performance
  • Found the installation to be simple and trouble-free

 

Negative customer reviews often mentioned:

  • Misleading advertising and promotions
  • Difficulty in installation and product use
  • Poor customer service and responsiveness
  • Issues with water taste and pressure after installation
  • High restocking fee and additional costs for shipping returns
  • Alleged removal of negative reviews from the company website

Customer Service

Hydroviv lists their contact information as:

Phone:  (800) 676-9312
Email:  [email protected]

The company lists it's mailing address as:

2944 Middlebrook Pike
Knoxville, TN 37921


Hydroviv.com offers a live chat as well.

 

Cost & Price Plans

Hydroviv product prices vary.  For the under sink water filter, you will pay $194.99.

The shower filter is $84.99 and the refrigerator filter is $174.99.

Hydroviv states that all filters are backed by a 30-day money-back guarantee and a five-year warranty.

Competitors and Alternatives

When you are looking for a new water filter for your home - regardless of whether that’s for your sink, shower, or refrigerator - you’ll have plenty of options to consider.

Two of the big players in the game are Brita and Zero Water.

When you are comparing Hydroviv vs. Brita, the main thing to know is that this filter probably isn’t as effective at getting contaminants out of the water.

Since the Hydroviv is a carbon filter, it will allow the contaminants to be exposed to the filter media for a longer period of time. The filtration level is better, although Brita filters work more quickly and are less expensive and permanent than Hydroviv filters, for sure.

Another option is Zero Water. When comparing Hydroviv vs. Zero Water is that Zero Water is a pitcher that is designed to remove dissolved solids in your drinking water.

Zero Water is not meant to be used for shower water or refrigerator water, but it can still be an effective way to get rid of things like dust and rust in your water that you probably don’t want to be drinking.

The Bottom Line

If you rely on the tap water in your home, investing in a water filter is a good idea, but unfortunately not all water filters do an equally good job at handling all different kinds of contaminants.

Sadly, tens of millions of households in the United States have contaminants in their water that far exceed public health recommendations.

Your water filter shouldn’t take a one-size-fits-all approach to those contaminants but should instead make it easier for your water to be purified.

If you’re sick of the one-size-fits-all approach that most water filters take in purifying the water in your home, it might be time to give Hydroviv a try.

This company specializes in tailormade drinking water solutions so that you don’t have to worry about harmful chemicals in the water you use on a daily basis. Plus, they’re easy to install and last for quite some time.

If you have any experience with Hydroviv or their products, please leave your reviews below.

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Hydroviv Customer Reviews

  • Sort Reviews By:

Substandard customer support & service
August 3, 2023

Hydroviv water filters might be a good product, but if Hydroviv customer service will not answer your emails in assisting you on the proper product selection then why should you select or use their products?

Michael Ely

uncertain
July 25, 2023
unable to contact a live person in order to ask crucial questions. Not buying if information is so vague.

Avoid--Horrible Customer Service
May 11, 2023

Hydroviv's customer service is perhaps the worst customer service I've ever encountered. I asked them what size fittings were on their product, because I knew I had to hook it up to a nonstandard (British) plumbing system. They responded and CONFIRMED a pipe fitting. So I bought an adapter that fits for what they confirmed.

The product shows up, it doesn't fit the adapter. I try calling them, they tell me they can't take calls and redirect me back to email. So now I have a $175 brick because I can't hook it up to my local plumbing, and they will do nothing to help.

They can't even give me a McMaster part number to fix my situation... I've heard they even charge a "restocking fee" if you have to return. I hope they go out of business, they don't deserve to exist.

Not worth it
June 6, 2022

Be aware before buying these filters , you will definitely need a Plummer , also before you buy the product make sure the size of your pipes are the same size of the filter pipe connections. you might have to buy extra pieces to adapt the connections, in my case I won't be able to use them because of the pipe being a different size of the filter pipe and connection. I was advised from my Plummer to return the filters because he needs to change the whole pipe of my kitchen before attaching this filter.

Also, when it comes to returning it, HYDROVIV CHOSE NOT TO cover the shipping. I asked to speak with a supervisor multiple times and never got a reply from the person Incas dealing with regarding my situation. You will have to pay out of pocket , shipping cost me $63.65. In the end, I spent money with Plummer and shipping plus a lot of time trying to figure this out and was left with nothing in return from the company. Also, HYDROVIV customer service phone number does not take any calls.

It's very strange they only have message and email to contact the customers and most of the emails I received were an automatic response. in my opinion, I'd recommend it's better to find a company that comes to your house or local company that you can drive to the store in case if you have any problems like the ones I encountered.

Hydroviv under sink filters
August 1, 2020
I have had my Hydroviv under sink filter for two years. My drinking water taste great. So glad I bought it. Money well spent. JRH