23 ‘Humble Bundle’ Reviews
I wanted so badly for this company and it's services to be a decent experience. I spend a lot, probably more than I should, on gaming every year. I want to get away from the larger suppliers and support more indie developers and smaller shops. I am willing to work with a longer process for these things and be patient with any challenges that may result from a smaller staff or limited resources. When I first looked into this company for a subscription I was glad for the selection of games available. I was also interested by the structure which included charity. The problem as you can see by many other reviews here is the customer service is not only slow, but more importantly insufficient. I ordered a full year of services on a debit with plenty of funds available. I was told there was an error of some kind, but I was never told conclusively what the error was. I spent nearly a week going back and forth with their customer service trying to solidify my order. They only seemed to respond to about half my questions. They never told me what was actually happening or what we could do to rectify it. I was told it could possibly have something to do with my VPN service. However I pay for that service, and though I'd willingly turn it off temporarily if need be, I wont just leave it off for the two or more days it often takes humblebundle to respond, and I got no assurance that was really the problem or that doing that would work. At the end of a long unsatisfying service process I was merely told that my account was unflagged and that I should re order their service from the beginning. I still don't know why I was flagged in the first place. I still don't know if the error is cleared and that I wont have the same problem again. And now the sale which I applied in the window of is days gone raising the totally price, and even though I can afford it why would I? This company has made no effort to secure my business and I imagine they wont make any effort to secure yours. My suggestion would be to try something else.
I am not a gamer but I do take advantage of the software bundles. I am very happy with the deals and incredible savings. I haven't had any problems. I just purchased my 7th bundle
I bought a steam game there which was revoked from my account "due to issues with the payment" (while there were no issues at all with the payment). Needless to say my PayPal and CC got billed but HB wouldn't refund that purchase regardless. On top of that their support even lied to me and told me that they've refunded that purchase already while they did not. I Needed to open a PayPal dispute case which was solved pretty fast in my favor by PayPal after they saw the proof screenshots.
I bought a few titles over the years but sometimes you get errors preventing you from buying timed sales. When contacting customer service they lollygag wasting more of your time. Then don't appoligize or attempt to keep your business. I have referred them in the past to current and former coworkers. No more!
Its better to get them from steam or directly from developers as they get most of the money from the sale. Where as with humblebundle they take a huge part of the sale donate 5% to a charity(probably thier pocket) and throw 20ish % of the sale to the developer.
So according to their policy , even tho their bundle contain keys for games i already own ... i somehow still need to activate them and not give them away or trade them for something else .
I had made quite a stash of such keys , cause i was planing a mass giveaway event ... which didn't happen because my account was compromised at some point , did not get any warning for that happening ... and when i asked for any help in at least knowing if they ware all activated on same account , if i was logged from somewhere other then my home IP , which i provided .
Their response was that they don't deal with key re-sellers ... and any future support issues will not be answered .
SO yeah .. f-you humble
If you run into even a minor hiccup the "support" will not help you. They have no need for customer retention so they just cast away any loyal customer because they feel like they are the only bundle site with any notoriety so developers will only go to them.
Their gift links can redeem themselves after a while, not letting anyone even see the code to activate it. They can choose to not refund you even it's a problem on their end.
After HB was purchased by IGN some time ago HB support became really awful. Blaming a customer for reselling, trading or being a scammer in a common thing today for support members, but not helping customers. Earlier this bundle site was one of the best, now it's another greedy grey key shop.
I have used Humble for years. Buying games for myself and my son. Even bought a bunch of Insurgency keys to give to friends so we could all play. Then cam May of 2016. They offered Rising Storm Vietnam 2 for free. I selected to take that offer. I later read the confirmation email that stated clearly Save the email for future reference. So in August after remembering I had been given a free game I went back the the email that I saved and clicked the DL link. Ummm it appears I only had like 10 days to redeem the game. I lost out on the free game. I had also purchased a few other games. One of which was another Rising Storm game that was on sale and part of the promo. I had DL it in time. Luckily all the keys were still there. And actually all he keys are still there today. Dec 9, 2017. I contacted Humble. I wanted my game. They refused. said they had made it clear the game was a limited time. I never say it anywhere and the confirmation email does not state it. #NeverHumble I filed a complaint with the BBB. They are worthless. But hey the complaint is on record.
never had an issue with customer service, got the games easily through steam and have been delighted ever since. Don't have any idea what the issue is for all of the other people giving it 1 star ratings. It was totally worth 12 stars for me. incredible experience and I will continue to support them!
Terrible customer service. I submitted a request to fix a serious issue (i.e. not being able to play the games that I bought) three weeks ago and it still hasn't been resolved. I submitted a second request two weeks ago concerning the same issue and they haven't responded yet. Absolutely laughable. I'll never buy anything from them again.
Humble Bundle is worst than Steam. Steam support ALWAYS replies and is straight-forward: if you bought a key, then it's yours or its refunded, otherwise it's crap ton of complicated.
Humble Bundle on the other hands, let your key be deactivated or even stolen, but what makes me crazy is that their support will ignore you, with a big lack of respect, if they can fix the problem. There is no solution OR straight-forward reply, just no replies despite the several relaunch messages you can send, which is a huge dodgy lack of respect for customers...
Awesome bargains! Idk why everyone hates it, to reedeem a game, go to Steam -> Game -> Activate Product. Great Prices for a TON of games in a package!
2 weeks ago I pre-ordered FFXIII on their store but when I came out I couldn't redeem the code. I asked for helps from their support team and they showed me ways to fix it. I'd tried all of them but it still didn't let me redeem the code. After their solutions didn't work out, I lost contact with them for a week. I even posted a status on their facebook's wall about the matter. They replied by saying will take a look at my case. Another week passed and not a single email from them. I used resolution center on Paypal to ask for my refund. Paypal said they will email me when HumbleBundle replies to them. When I had a look at my HumbleBundle account, the FFXIII code was gone but no money back to bank account or Paypal account. And yet, no reply from HumbleBundle
A friend bought "Goat Simulator" for me in February as a fun gift; it hadn't been released then. It was finally released recently, so I thought to install it a few weeks ago. Sadly, this was an INCREDIBLY involved process and I had to make multiple new accounts and jump through tons of hoops. And then, after spending tons of time on that, it didn't work. So I emailed them and was told it was too late for a refund because she'd purchased it in February. Really? I bet you'd refund the money if you actually gave a flying f*** about your customers instead of just the bottom line. Horrible company, terribly (and slow) customer service. I'll never deal with them again.