Humble Bundle Reviews
23 ‘Humble Bundle’ Reviews
I wanted so badly for this company and it's services to be a decent experience. I spend a lot, probably more than I should, on gaming every year. I want to get away from the larger suppliers and support more indie developers and smaller shops. I am willing to work with a longer process for these things and be patient with any challenges that may result from a smaller staff or limited resources. When I first looked into this company for a subscription I was glad for the selection of games available. I was also interested by the structure which included charity. The problem as you can see by many other reviews here is the customer service is not only slow, but more importantly insufficient. I ordered a full year of services on a debit with plenty of funds available. I was told there was an error of some kind, but I was never told conclusively what the error was. I spent nearly a week going back and forth with their customer service trying to solidify my order. They only seemed to respond to about half my questions. They never told me what was actually happening or what we could do to rectify it. I was told it could possibly have something to do with my VPN service. However I pay for that service, and though I'd willingly turn it off temporarily if need be, I wont just leave it off for the two or more days it often takes humblebundle to respond, and I got no assurance that was really the problem or that doing that would work. At the end of a long unsatisfying service process I was merely told that my account was unflagged and that I should re order their service from the beginning. I still don't know why I was flagged in the first place. I still don't know if the error is cleared and that I wont have the same problem again. And now the sale which I applied in the window of is days gone raising the totally price, and even though I can afford it why would I? This company has made no effort to secure my business and I imagine they wont make any effort to secure yours. My suggestion would be to try something else.
I am not a gamer but I do take advantage of the software bundles. I am very happy with the deals and incredible savings. I haven't had any problems. I just purchased my 7th bundle
I bought a steam game there which was revoked from my account "due to issues with the payment" (while there were no issues at all with the payment). Needless to say my PayPal and CC got billed but HB wouldn't refund that purchase regardless. On top of that their support even lied to me and told me that they've refunded that purchase already while they did not. I Needed to open a PayPal dispute case which was solved pretty fast in my favor by PayPal after they saw the proof screenshots.
I bought a few titles over the years but sometimes you get errors preventing you from buying timed sales. When contacting customer service they lollygag wasting more of your time. Then dont appoligize or attempt to keep your business. I have referred them in the past to current and former coworkers. No more!
Its better to get them from steam or directly from developers as they get most of the money from the sale. Where as with humblebundle they take a huge part of the sale donate 5% to a charity(probably thier pocket) and throw 20ish % of the sale to the developer.
So according to their policy , even tho their bundle contain keys for games i already own ... i somehow still need to activate them and not give them away or trade them for something else .
I had made quite a stash of such keys , cause i was planing a mass giveaway event ... which didnt happen because my account was compromised at some point , did not get any warning for that happening ... and when i asked for any help in at least knowing if they ware all activated on same account , if i was logged from somewhere other then my home IP , which i provided .
Their response was that they dont deal with key re-sellers ... and any future support issues will not be answered .
SO yeah .. f-you humble
If you run into even a minor hiccup the "support" will not help you. They have no need for customer retention so they just cast away any loyal customer because they feel like they are the only bundle site with any notoriety so developers will only go to them.
Their gift links can redeem themselves after a while, not letting anyone even see the code to activate it. They can choose to not refund you even it's a problem on their end.
After HB was purchased by IGN some time ago HB support became really awful. Blaming a customer for reselling, trading or being a scammer in a common thing today for support members, but not helping customers. Earlier this bundle site was one of the best, now it's another greedy grey key shop.