Humana Medicare Advantage Plan Reviews

Humana Medicare Advantage Plan
Based on 11  Reviews



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11 ‘Humana Medicare Advantage Plan’ Reviews
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Vera
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Worst customer service!



August15, 2012

Do not choose Humana's Advantage Plan! (Unless you really like listening to long recorded messages and talking to software.) When you do get an actual human, you will be talking to a minimum wage employee who is probably terrified of losing their pathetic job. Customer service is only interested in following instructions to update your account information, not in listening to your question.

I had a billing problem with Humana. They deposited all my premium electronic payments, but for 5 months continued to tell me I owed an additional payment. My bank twice faxed them proof of payments and even spoke with them on the phone. It was impossible for me to find anyone in customer service to resolve this problem. Finally I mailed them copies of my bank's proof of payment and threatened to complain to my state insurance commissioner. It took almost a month, but I just listened to a recording that said I had no payments due.

I am having surgery in a few weeks and dread seeing how they screw up payments for that.

Will I be changing providers in October? You bet!

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February 20, 2014

Favorite word: denied.

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v j farrar
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Cannot get out of hospital to rehab or snf



May8, 2012

Humana will not answer social workers for 48 to 72 hours delaying hospital discharge and shifting cost burdon to hospital. they delay decisions when patient is ready for rehab or SNF. They either claim they do not have the clinicial information and subsequently find it 3 days later when faced with the proof; they say the service has been approved and then says, "Oops, we made a mistake; it wasn't" after forcing the patient to spend the weekend in the hospital. Their doctor does not honor peer to peer conference requests. In short they shift costs; do not take care of the patient and just want your money. If it is to Humana's advantage not to approve treatment you will not get it.

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February 20, 2014

"If it is to Humana's advantage not to approve treatment you will not get it." Exactly and good luck with Humana Maze of customer service designed to eliminate the problems - their members. Pattern of operation. Money not spent on treatment is of financial benefit to Humana. See ABREACHOFTURST.COM - a work in progress - a story of WWII Veteran who suffered a stroke (CVA) ; he needed medically necessary Skilled Nursing care, physical and occupational therapy to continue to recover after initial 12 days of therapy Humana terminated all coverage via Notice of Medicare Non Coverage - all requests to appeal: denied denied denied.

November 14, 2014

Maybe that's why they call it Medicare "advantage." It's to the insurance company's advantage. I figured that when after my first year on Medicare with an "F" supplement, I started getting Medicare Advantage marketing literature and phone calls every day as the first year was ending. They wouldn't market it so heavily if the "advantage" were not there's.

September 30, 2016

The exact same thing happened to my mother. The SNF would not take her because she was too sick and Humana would not approve her to go to a rehab or long term acute care hospital where she could get the therapy she needed to recover. In short, the peer-to-peer yielded nothing. Then the hospital case manager filed an appeal...while I was standing there but the next day, they had no record of...then I filed an appear, which again the next day they had no record of. We had to get an Indiana State Representative to listen to our story and get personally involved to get her out of the hospital---like 5 days later. You can file a formal complaint with Medicare by calling 1-800-633-4227. I also turned to social media to get the word out that Humana Advantage is terrible and never choose it. The only thing that will hurt them and make this stop is their pocketbook so get the word out to keep others from having to go through all this. Also, open enrollment starts Oct 1 every year---be sure to change!

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Jean's Daughter
Guest

Good Benefits, Poor Customer Service



October5, 2011

As the daughter of a Humana Medicare Advantage plan member, I have frequent contact with their providers, their Website and their customer service agents. My mother is 95 years old and has been a member for about five years. Overall, we are very satisfied with the benefits of Human’s plan. For $42 a month, my mother has access to almost any doctor or specialist she requires. There is a $15 co-pay for primary care doctors and a $35 co-pay for specialists. Hospital benefits are generous, and there are differing levels of benefits for other types of services.

However, if you have a problem, their Web site is generally useless and their customer service agents are unwilling to speak to family members, unless the family member submits multiple copies of consent forms, which Humana seems to consistently lost. My mother has signed and submitted no less than four consent forms over the past year, and none of them have found their way into her file. This means that every time I want clarification on an issue, I have to call from where my mother is located so she can verify that I am her daughter and I have the right to speak on her behalf. I don’t understand what happens to these consent forms, which I have faxed and sent by regular U.S. mail to the addresses and phone numbers they provide.

Their prescription drug partner is almost just as bad with the customer service issues. Unfortunately, the fees for next year are going up, and I now have to decide if I want to continue with Humana or find another provider that might be more attuned to the needs of their members. I feel sorry for senior citizens who do not have an advocate like me, since their Web site is frequently “down” or the information is outdated.

Again, the benefits of Humana’s Medicare Advantage plans are good and provide a solid safety net for those who need the assurance that their health needs will be met. However, I have to mark them down in terms of their web presence and customer support.

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Randy
April 13, 2012

You should look into Sterling Health Insurance. They specialize in Medicare Supplemental Insurance, have local agents, tremendous customer service and ratings, and with the F plan your mother would have zero out-of-pocket expenses. It might cost more up front for premiums, but you get what your pay for. Good luck.

Bing
November 12, 2012

So what would the cost be for a 94 year female on a plan f supplement? Also add in the pdp card that she would need. $300 dollars?? I bet pretty close.

March 02, 2015

I am with Humana advantage medicare plan,plan itself look ok but their Pharmacy,Right source sucks,they have majority of people inexperienced with no pharmacy info and when they cannot answer,they hang up and disappear ,and you have no place to complain or to report,they have big cover up system to protect their nasty people,and they will mess your medication many time with respect to customers,My advise to retired people is shop around and find good nice pharmacy people,this right source of Humana are out of control and not reliable at all.i will not recommend to any one....

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