16 ‘Hoverboard.com’ Reviews
I ordered a hover board for my granddaughter as a birthday gift and their site shows 1-4 days shipping. I have called and left voicemails 3 different days, I emailed no response, I used their "live chat" that immediately states we will reply back to you in 24 hours(definitely not live chat) and 72 hours later I have not received a response. I'm beginning to think this a fraudulent site. I tried to track and see the UPS shipment was initiated 11 days ago, however it still has not been shipped. I'm filing a BBB complaint.
I pre-ordered my son a hoverboard on 8/11 which they took the payment right away and advised that it will ship 8/24. Well 8/24 came and went, sent numerous emails, calls, and now trying chat with not even a peep or even an auto generated message. I am furious, I think if there is enough complaints we should band together to start a class action lawsuit....UGHH!!
This company is terrible, just like the other bad reviews I had the same experience, I ordered a hoverboard for my grandsons birthday, I got the email about the order but nothing else. I waited for weeks and finally contacted the BBB snd turned them in and apparently I’m not the only one that has done that. I ordered from amazon the next time and it came snd then weeks later hoverboard .com sends me the one I ordered. I want to send it back but I gave emailed them and called dozens of times but cannot reach them. DO NOT ORDER from this company they are a total joke!!
Ordered for my son’s birthday a MONTH before. It didn’t arrive. When I finally received notification that it had shipped, I was still miffed that my boy didn’t get his gift but I was okay with receiving what I’d ordered.
Tracked the package through UPS. UPS claimed they’d ‘lost’ the package and had no record of who had taken possession of it. That was it. Emailed hoverboards.com
I tried to purchase a hoverboard for my Son and for some reason, it kept telling me that the payment wasn't going through. So, I tried to order with another card and it went through. (not necessarily their fault as I'm still not sure why the first card didn't go through) Anyhoo, the next day, I received emails for 2 separate order #'s, stating they would ship on 08/14. I reached out to try to confirm if I did in fact order 2 boards and no one ever reached out to me. 08/14, we still have no shipping confirmation on either order. I waited until 08/17 to try to reach out again. I have yet to receive a response via phone and/or email (it is now 08/19). Fortunately, I've not received any charges against my card and have ordered a board from another company. If you decide to order from this company, I wish you luck. This has been nothing but frustrating to me and disappointing to my Son.
IF I COULD LEAVE A NEGATIVE 500 I WOULD! ORDERED MAY 10TH,HAVE NEVER RECEIVED THE HOVERBOARDS AND NO ONE EVER ANSWERS THE PHONE. THE TICKET HAS BEEN AT UPS SINCE JUNE, IT'S NOW AUGUST! I AM SO UPSET BECAUSE THIS IS SUPER RUDE TO DO TO A PERSON AND A CHILD. I AM GOING TO TRY AND CONTACT THE CREDIT CARD COMPANY TO GET OUR MONEY BACK.
Thanks for the order...since then no correspondence, with regards to shipment...I have called and left messages to which they say they will respond within 24 hrs...Nothing, not a peep...Every time I call, it's, "We are helping other customers, leave name, number"...nothing...Don't buy from these folks I can only surmise they are a fraudulent company, ripping folks off.
Do not buy from hoverboards.com. Check out the warnings on the Better Business Bureau. They couldn't fill my order but charged me for it. I've left messages, sent texts, and sent emails asking for my refund for 5 weeks. They won't answer nor respond and haven't refunded my $170. They are a scam.