HotelPlanner Reviews

( 27 reviews )

HotelPlanner is a travel website which says that they are the leading provider of online services to the “global group hotel sales market,” meaning that they assist people who are looking to arrange hotel stays for groups.

How Does it Work?

The website promises that they can arrange hotel stays for any type of group, from business meetings or conferences, to traveling sports teams, family reunions, weddings, tour groups, non profit, charity, or any other type of group. says that they can ensure the lowest possible rates for group hotel stays because their customers receive quotes directly from the hotel sales managers themselves, and not quotes which are automatically processed by a website.

If you do not receive the lowest possible rates that meet all the criteria you provided to, the website promises that they will pay for your hotel room. For specific details regarding this policy, you’ll have to contact their Customer Service.

All you have to do to secure a quote is go to the website, submit your destination, your arrival and departure dates, the number of rooms your group will need, and the type of group you are representing.

You can also search for a meeting space by submitting your destination, the length of time you'll need the meeting space, the room layout and time of your rental, the number of people attending the meeting, the hotel rooms needed, and the size of the room you'll need. also offers free rooms for the coordinators of the groups that book through them, as well as discounts for any group which requires an extended stay.

Customers who have complaints about the arrangements of the rooms being booked should address those complaints to and their staff, while any problems encountered during the stay itself or at the hotel should be brought to the attention of the hotel staff, so that problems can be addressed in a timely manner.

If you have any experience with or their services, please leave your reviews below.

HotelPlanner Customer Reviews

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May 31, 2023
I accidentally got connected to HotelPlanner when I tried to reserve a room through Best Western's reservation site. They made my reservation, and quoted a price of $154 plus tax. After I entered my credit card number they gave me a receipt for $269 showing $113 in taxes plus incidental fees. I immediately called to cancel the reservation. They refused to cancel the reservation but gave me a voucher for a free hotel stay within the next year. Since we were travelling, I used the voucher to book a room in another city, but I am still on the hook for $269 even thought the room I got cost $118.

Hotel Comfort Stay by Oyo 200 East 49th street Texarkana ark is Norman Bates Hotel
May 23, 2023

I used hotel planner to book a room for my birthday it was horrible and horrifying they booked my room at hotel comfort stay by oyo in Texarkana Arkansas. I googled the property before check in which made it look like a pleasant place but when I Physically arrived to the property i immediately assumed I was at the wrong location mind you my birthday was on a Saturday there were only one car besides mine which I assume was the owner the grass was severely over grown a couple windows had old boards up to them there were piles of old boards laid all around the property half the inside was roped off this place looked real life Condemned or should be any. This property is totally unacceptable for human beings and animals. When I requested a refund from the front clerk, they told me I had to call hotel planner in order to get a refund and they gave me to run around for a day or two. I still haven’t received my money which I know I deserve back Immediately. Clearly this false Advertising on every level.

Absolute Terrible service just to change a check-in date.
March 10, 2023
It has been a true nightmare to contact these people and make a simple change to our check-in date. ONE MONTH of trying to speak to someone and waiting for the call back that NEVER came, just to move a check-in date by one day. Finally got a voucher for the "cancelled" reservation - which is NOT what I wanted to do and they only gave me credit for ONE of the two rooms I had booked. By now, I'm probably not going to get accommodations at the place we wanted, I'm sure it will be fully booked. DO NOT use this company to book !!!!

Internet Scam Artists
February 6, 2023

HotelPlanner is a bunch of fraud artists and internet scammers. You take advantage of people who assume that you are like Expedia and who don't charge a fee over the standard room rate. But you charge a fraudulent fee of around $50 to just to do the booking! Yes, I made a mistake booking with you but your whole business strategy is to pay to have Google put your name first so that people will get caught off guard by you slipping in this fraudulent fee. By the time I realized that this fraudulent fee was included it was too late to cancel my booking. You wouldn't even tell me what the fee is vs the tax amount. You say they are mandated by law. Yes, for the tax but NO for your fraudulent fee. You should be ashamed that you are such an unethical company.

False Bookings
December 13, 2022

Scammers. I got bilked $1000 for a false booking in Washington. When I called the Hotel they had no record of it. It was charged on my card with no confirmation

BE Aware. Do not use this. Phone and book direct.

Dannyz January 01, 2023

I had the very something happen to me today. Not sure where they got my CCN from I only it at one place nothing connected to the hotel at all.

Dannyz January 01, 2023

And to top it off, it was tried twice, but lucky it didn't go through, it was refused.

tomhaggerty January 11, 2023

beware of this company. if you cancel they refund with a voucher not your credit card. you have no say in what type of refund you will receive. big ripoff. BEWARE.

Tom Haggerty


Bait & Switch
November 15, 2022
Bait & switch business. They made my hotel reservation without identifying themselves as anything other than Hilton. When I arrived at the hotel, the Hilton said I only booked a standard room with NO ocean view and it was through "Expedia". That was NEWS?! Despite my protests, they wouldn't give me an ocean view without paying an extra $100 fee. When I returned home, I attempted to contact Hotelplanners after finding their website and they have yet to contact me. This company is fraudulent. I'll find a way to get a refund, even if I have to SUE them.

JackieMiller November 16, 2022

I have had the same issue, they had a banner flashing overtop of the hotel i was booking with (I thought I was booking with) did not identify themselves as Hotel Planner, then charged my Visa twice! I have been trying to resolve the issue of being charged twice since Nov 3rd! they charged me $1917.24CAD, then $1920.97 and only reimbursed $1788.88!This company is a scam! It's attached to Expedia or connected with them somehow.

Do not book with this Company
October 31, 2022
Do not use this business. They are fraudulent and do not book the room you request. We requested a waterfront room with a king bed at a hotel for our honeymoon. They booked us a room without a waterfront view and two double queen beds. When called to conform, they stated that they would refund my money, but keep one nights stay as a cancellation fee. It was total and compete fraud. The person online stated that they were the hotel, when in fact, they were a third-party booking company. They lied and falsified every aspect of the transaction. Please do not book with this Company.

Totally Incompetent
October 6, 2022
Totally Incompetent, the staff are well meaning but English is not first language and their emails are glitchy. I was overcharged more than $50 each hotel reservation that I have made on the phone, good thing I checked my credit card statement or I would be none the wiser. I have followed their process and emailed my confirmation emails showing the correct price originally quoted and booked over the phone, as well as my credit card statement, I have called 18889729163 multiple times, no one is able to solve it. I have tried to walk them through how to find it on the statement, and I get "ma'am I can tell you are really good at English and smart...", and after all that they claim they couldn't find on my statement. At this point I will be calling daily to try and get something done. Clearly this company is outsourcing and not checking up on quality of customer service, it's appalling, avoid at all costs.

Do not do business with this company.
October 6, 2022

Do not do business with this company. As many others have said, they use nefarious methods to make you think you are calling the actual hotel. I was charged a questionable amount for recovery taxes and fees.

I ran over 50 different searches across the site for different hotels, locations and dates and nowhere did I come across the amount I was charged from the phone booking. It's almost 100 dollars higher than any amount I could find including the same room on the same dates.

When I questioned them about it I was sent an email with a crappy screen shotted attachment of a paragraph explaining they use that to pay the hotel taxes and fees (of course no itemized list). Guess what HotelPlanner - I contacted the hotel directly and spoke to a manager who confirmed you never would have paid anywhere near that much to them....As I figured.

I went directly to the hotel site and it would have been almost 120 dollars cheeper. Put these guys out of business by not using them and if you are HotelPlanner don't bother responding. I tried to talk to you before this and you weren't having it. Enjoy the rating you so rightfully deserve.

HotelPlanner is a rip off
September 14, 2022

Do not use this company presently fighting overcharge on credit card

Quoted 139.00 / night

Billed 250./ night

Fraudulent phone operators work there...

GusM September 14, 2022

I agree bad news

Drew September 22, 2022

888-595-6314 is not "one" hotel number, it's Hotel Planner general tel number, they don't tell you truth when you ask if they are an agency firm, they over charge on the hotel bookings regular price and even set their own fraudulent cancellation terms, just not trustworthy. Maybe even a scam, buyer beware.

August 20, 2022

RATE MINUS ONE MILLION!!! DO NOT DO BUSINESS WITH THIS COMPANY!!! I contacted what I thought was Hotel Valencia to confirm my reservations. Unfortunately, the number I called, which appeared to be Hotel Valencia, 855-458-6086 responded that I had no reservations.

As I was already on my way, I went ahead and made reservations. I started seeing red flags and looked for another number to call Hotel Valencia directly, who verified that I did indeed have reservations. I made several numerous attempts to call this company, whoever they are, back.

Unfortunately. I was not able to get ahold of anyone, until over 20 tries. Then, I was informed that their fees were nonrefundable. Unfortunately no one bothered to tell me that when I booked the reservation. (Hotel Valencia had not even charged me yet!)

Hotel Valencia could see the double reservations on their end. Why were they not able to see that I was already booked????


Amount: negative one thousand, one hundred fifteen dollars and eighty cents($1,115.80)

• Pending

8883O84415* HOTELVALEN +18883084415 US

Amount: negative one thousand, two hundred forty eight dollars and forty eight cents($1,248.48)

o Details

And, I don’t know who this company is, or who they represent, but this is downright FRAUD!

Rip off, total scam.
August 17, 2022
I was scammed by this company. I thought I was on the hotel's website and called the number at the top of the page. I was lead to believe I was talking to their reservation desk. Agreed to price quoted and didn't realize it was in US dollars, also was told it was refundable if cancelled. Charge on my credit card was 42% more then quoted. I cancelled the reservation within minutes and was charged 30% which amounted to over 280.00. What a rip off! Priced booking directly through the hotel and it was much cheaper.

AnitaAlvarez August 20, 2022


June 27, 2022

Scammers! They tell you they can get you a deal.....HA. Quoted me a rate the hotel would not honor. Do not use this service.

June 18, 2022
I have been calling for days now and this company is the biggest scammer EVER!!! I am a GM at a hotel, and I am trying to call them to get a refund for a lady and absolutely you can NEVER get ahold of ANYONE unless it's to make a reservation. SCAMMERS!!! Julie GM

Do Not Use Or Trust-call Hotel Directly-you Will Get The Truth There
May 30, 2022

I called with the intention of getting free parking for duration of my 8 day cross country trip to attend my dads memorial. Jason knew this the main thing booking for. He conveniently did NOT work with the hotels park and go policy so no free parking. He also refused to correct spelling of my first name. They have zero supervisors willing to help, file complaint-nothing.

DO NOT TRUST THESE PEOPLE-despite claims all is well.

Total scam!
May 22, 2022

Terrible. Traveled 4 hours away from home and when we got to the hotel we found out we did not have a reservation, even though I had a confirmation number from hotel planner.

The reservation was never sent to the hotel. There was another couple who had booked through hotel planner and their reservation had never been sent either. The hotel said this has happened several times in the last few weeks.

We could not get a hotel locally due to two big events in the area. Through the kind assistance of one of the local hotels, they found us a room half an hour away.

Fortunately, hotel planner refunded our money and did so immediately because I was so upset and they knew they had been caught in their scam. Do not use this company ever!

March 30, 2022
They charged me $205 for a hotel room I never booked.

Dannyz January 01, 2023

Same thing happened to me.

Over priced third party seller
January 8, 2022

I Google for a hotel by the Vancouver BC airport, and somehow I ended up with an Agent from Hotel planner, I went ahead with the reservation of a room for 240C dollars, I needed a second room but they couldn't help me. I decided to book the second room once at the hotel.

For my surprise, the exact same room was only 139C dollars at the front desk. So Booking with Hotel planner was an extra 100 dollars. I understand they need to make some sort of commission, but an 80% over the price seems extremely high.

I called customer service, but course couldn't do anything for me. So people should know this

100% a Scam! I used to work for them
November 12, 2021

This company is a 100% scam. They will lure with a price and then switch you to another. The price shown will be way higher after all their fees. They will harass you with text messages.

Often time you will get to the hotel and the room will not be available. People working for them without backgrounds checks, they have the take 50 before a background is checked. Crazy! They train employees to give the impression that you are actually booking with the hotel and not a third party. They steal from employees with bogus disputes, and they don't pay you for your sales.

The people that handle pay or even management do not even answer your emails. It will take many months before they pay you sales. Their training is just a recording you cannot talk to anyone unless is via email, which they don't respond.

The employee LIVE chat does not even have anyone staffed so there is no one there to help. They recently had security breach, so you better not use your credit card on their website. It' a scam!

CynthiaCastillo April 21, 2022

how long did you work for them?

Meg May 30, 2022

I just got scammed and of course no one available to handle it-I’m planning on small claims court as soon as I return from my trip. Inexcusable.

Scam - Stay Away!!!
October 17, 2021
I booked a hotel, and realized I picked the wrong location. I called back just 15 min after booking, and they reluctantly agreed to let me cancel. They told me I would receive a refund after 7-10 days. Nope, even after dozens of calls, no refund. They now are trying to tell me I never cancelled, like I lied to them. BAD PEOPLE, BAD COMPANY!!!!

Ki April 28, 2022

Thank you for this review. I tried to book a hotel on this afternoon and after hitting submit, the screen went blank. I waited 10 minutes for a confirmation on the screen and in my email. I received nothing. I have canceled my credit card because I believe this company is NOT legitimate.